LA VOZ INDEPENDIENTE DEL CONSUMIDOR ODECU ES UNA ORGANIZACIÓN: Independiente De carácter privado Sin conflictos de interés Y con compromiso social Stefan Larenas Representante Odecu Grupo Consumidores Comité Espejo ISO Chile

Consumers International World Congress 2011 How Iso can be used by Consumers Groups ? Stefan Larenas R. ODECU-Chile

At least 28 more Bangladeshi garment workers have died and dozens more were injured after a fire broke out December 14, at a factory 16 miles from the capital Dhaka. Several workers appeared to have suffocated, while others jumped to their deaths trying to escape the burning building or were trampled by their colleagues as they rushed towards the exits.

Global World Open Society Fluently echange of information Consumers Awarnes Public Scrunity of organizations

March 14, 2011 Walmex takes positive steps on CSR reporting but falls short on labour rights issues Walmex takes positive steps on CSR reporting but falls short on labour rights issues Wal-Mart Mexico and Central America (Walmex) has taken some positive steps in its recently published 2010 Social Responsibility an Sustainable Development Report (CSR Report) but the company continues to fall short in addressing serious labour rights issues. If Walmex is genuinely committed to improving its CSR programs and public reporting, the company needs to go beyond the small, though laudable, reporting advancements it has made in 2010 and tackle the difficult and pressing issues being raised by civil society stakeholders.

CI Statement ISO will only be effective if it facilitates consumers to use their purchaising power as an incentive to reward social responsability practice. Stakeholder should be engaged SR activities of organizations need to include the supply chain Verifications Means

Integrating social responsibility throughout an organization Clause 7 Two fundamental practices of social responsibility Clause 1 Scope Guidance to all types of organizations, regardless of their size or location Clause 2 Terms and definitions Definition of key terms Clause 3 Understanding social responsibility History and characteristics; relationship between social responsibility and sustainable development Clause 4 Principles of social responsibility Accountability Transparency Ethical behaviour Respect for stakeholder interests Respect for the rule of law Respect for international norms of behaviour Respect for human rights Human rights Labour practices The environment Fair operating practices Consumer issues Community involvement and development Social responsibility core subjects Organizational governance Related actions and expectation Clause 6 Clause 5 Recognizing social responsibility Stakeholder identification and engagement The relationship of an organization’s characteristics to social responsibility Practices for integrating social responsibility throughout an organization Communication on social responsibility Reviewing and improving an organization’s actions and practices related to social responsibility Voluntary initiatives for social responsibility Understanding the social responsibility of the organization Enhancing credibility regarding social responsibility Bibliography : Authoritative sources and additional guidance Annex : Examples of voluntary initiatives and tools for social responsibility Maximizing an organization’s contribution to Sustainable development

Interdependence Holistic approach 6.4. Labour practices 6.7. Consumer issues 6.2 Organizational ORGANIZATION governance 6.8. Community involvement and development 6.6. Fair operating practices 6.5. The Environment 6.3. Human rights

Fair marketing, factual and unbiased information and fair contractual practices Protecting consumers' health and safety Sustainable consumption Consumer service, support, and complaint and dispute resolution Consumer data protection and privacy Access to essential services Education and awareness Figure 3: 7 core subject 6.7. Consumer issues

Transforming the Guidance into Practical Tools Trasnforming RS in a tool for moving us to reach sustaniable goals. Be aware that RS is a long term achieving. Only consumers awarness and strog consumers organizations are abe to give credibility and trust to RS Is a kind of “wager” that is worth the efforts