1. 1 Markets, Responsibility, Culture, Values, Standards, Innovation, etc. Finally just Humans! Delhi, February 21 st 2014 Florian Beranek, UNIDO Senior Consultant CSR Hanoi, Vietnam

2. G 03 2

3. Living in a world of values and rules is leading to a world of EXPECTATIONS ! Individuals and organizations have EXPECTATIONS which are solely determining their behavior – fullstop! 3

4. What are your expectations? What makes your working day a happy working day? What do you expect from the veggies you buy for tomorrow’s dinner? What do you expect from the teacher in your kids’ school? 4

5. Amazing that you did not mention a lot of so-called “mandatory” things such as laws, isn’t it? 5

6. The Evolution of Expectations Each cultural generation is defining it’s quality of life criteria. And those criteria are determining our expectations. 6

7. The Evolution of Expectations So each change in the scope of our Quality of Life leads to new expectations. And business success is about meeting or even exceeding those expectations. 7

8. What is determining a resilient company’s behaviour? P + Q P=$ : Q=  E

9. The DNA of Compliance Technical Social Legal Environmental Blackbox EXPECTATIONS

10. 10 Mandatory Voluntarily rules and laws ▼ non conformity ▼ fines / punishment expectations ▼ not meeting ▼ no consequences

11. 11 Mandatory Voluntarily rules and laws ▼ non conformity ▼ fines / punishment expectations ▼ not meeting ▼ no consequences Factual Compliance

12. How to bring this all together? 12 technically culturally

13. 13 Pay attention to even small signals in the Multi-Stakeholder process

14. to manage all expectations and impacts with ISO26000 14

15. The Seven Principles Accountability Transparency Ethical behavior Respect for stakeholder interests Respect for the rule of law Respect for international norms of behavior Respect for human rights 15

16. The 7 Core Subjects of ISO26000 16 Labour practices Fair operating practices Consumer issues The environment Community involvement and development Human rights O r g a n i z a t i o n a l ORGANIZATION

17. The reap26 Roadmap for responsible, sustainable and successful business Doing the RIGHT Things! Doing the RIGHT Things! Getting inspired, committed and started! Getting inspired, committed and started! Doing the Things RIGHT! Doing the Things RIGHT!

18. 18 The Recipe The more common values, common language, common culture and finally common sense an organization is agreeing on with its stakeholders, the higher will be the individuals’ input and subsequently the organizational output. Moving from closed organizations to open organizations by using the ability of all stakeholders to review, question, rethink and share.

19. Contact and Information Florian Beranek UNIDO Senior Consultant CSR, ASEAN f.beranek@unido.org