TM BCITO Exited Students Topline: December Quarter 2012

TM Notes: Totals may not add to 100% due to rounding Statistical testing (two tailed t-test, 95% confidence) has been conducted to compare each reporting region to the New Zealand average. –Figures in red indicate where the result for that region is significantly higher than the New Zealand average. –Figures in blue indicate where the result for that region is significantly lower than the New Zealand average. Scale questions are presented here in the form of average scores for ease of interpretation. Detailed data is available on request. 2

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TM Appendix 1: Was there anything BCITO could have done to help you during this time?  I'm to busy for this.  They did try to find me work but was difficult being the end of the year. 14  Let me know that they weren't getting paid.  Had a high turnover of advisers which didn't help.  Need to pull finger a bit. They charge you $500 year and all you get is about 4 visits a year. They could add the 3604 (building code) into the cost as it is a resource you definitely need. Northern Midlands Central  STAYED WITH ME TO HELP WITH MY BOOK WORK. WHAT DID I GET FOR $  Come and see me to get sighed back on to the computer.  Be a bit more flexible about the times you see your adviser, more often as well.  Suspend payments instead of stopping altogether.  Paperwork very basic and re.  Tried to get help through trainer, who was good, but head office said it couldn't offer anything. I changed to Weltec and am happy.  Told me when I rang them that the advisor had left.  Less fees, not so much pressure.  There needed to be more support, there was a serious lack of commitment (I felt) on BCITO's front. I only saw someone on site twice in six months..  Lack of communication when business failed, others seemed to find out but I didn't hear from my adviser.  Need someone to follow up,someone contacted me and was meant to arrange a site visit but it never happened. I need to hear from them.  On to my 3rd or 4th person in 2 years. Each time there has been a lack of communication and only found out through other people that they have left.  What they are doing is a bit of a one size fits all arrangement. It could and should be a lot cheaper and faster for guys like me who have a lot of past experience and have run their own businesses.  Need better communication. The put me on the wrong thing as I didn't need to do a full apprenticeship I just needed signing off. I have 9 years experience and am a qualified cabinetmaker. I never saw anyone in 6 months but then they sent a letter saying i  Mark my adviser was great but the office didn't set up my payment plan.  Could have come to see me.  Ring up more and show more interest. I always have to be the one to make contact.  Stay in contact better,poor communication made it take longer to sign up again.  I had done all the bookwork and practical work but needed to do my first aid to get my qualification. It ended up costing me a whole years fee, about $600, to sit on their database for a year. They could have just put me on hold and then charged me Southern

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