Chapter © 2012 Pearson Education, Inc. Publishing as Prentice Hall

The amount of information today is overwhelming. The average knowledge worker spends more than one quarter of their day searching for information. (Kontzer,2003) Information has considerable value. Good Information Management + Excellent Systems yields Strong Financial Performance. 15-2

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Information embedded in workflows is valuable. Transforming tacit knowledge into explicit knowledge results in structural capital. Financial accountability legislation has driven the need for greater information integrity. New technologies create new information opportunities. 15-3

© 2012 Pearson Education, Inc. Publishing as Prentice Hall More Efficient Business Operations – Dashboards combine transaction, process and supply-chain metrics to give a more detailed view of operations. Dashboards provide drill-down, highlight problem areas and integrate information from several systems. 15-4

© 2012 Pearson Education, Inc. Publishing as Prentice Hall E-Business – Forced organizations to resolve internal data inconsistencies, identify information gaps, and deal with inadequate information offerings. The Web has enabled more efficient transactions and expanded supply chains. 15-5

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Internal Self-Service – The Web is simplifying employee access to organizational information. Intranets have changed the way information is presented, navigated, and processed. 15-6

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Unstructured Information Delivery – records management, library management and document management have caused a convergence of structured and unstructured information. and instant messaging have become important channels of delivery. 15-7

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Business Intelligence – Includes both data mining and external competitor information. Data mining requires IT to understand the context of how information will be used. Data Warehouse technologies are a key to supporting this environment. 15-8

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Behavior Change – Increasing more sophisticated metrics and scorecards are used to measure corporate performance. People pay attention to what is measured. Highlighting key information helps staff focus. 15-9

© 2012 Pearson Prentice Hall Political judgment Information analysis Workflow analysis Information access Business rules for information use Usability Information navigation 15-10

© 2012 Pearson Prentice Hall Data custodianship Storage Integration Presentation Security Administration Personalization and multilingual presentations Document indexing and searching 15-11

© 2012 Pearson Prentice Hall Unstructured content management and workflow Network and server infrastructure for information hosting/staging Team collaboration software 15-12

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Ownership Quality Currency 15-13

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 15-1

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Capture – Includes all activities in identifying information for possible use. May include digitizing documents. Will require capturing external business intelligence information

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Organize – Involves indexing, classifying and linking sources together. Involves taxonomy creation (systematic categorization by keyword or term). Facilitates ease of access

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Process – Leverages the value of information using new information- delivery technologies. Involves analyzing vast amounts of information into structural capital that is valued by businesspeople

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Maintain – All information must be assessed as to its meeting the business needs. Standards and principles must be established for information retention, preservation, and disposal

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Approach information delivery as an iterative development project. No one gets it right the first time. Separate data from function to create greater flexibility. Buy data models and enhance them. This will save many person-years of effort

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Use middleware to translate data from one system to another. This is especially true for companies using multiple packaged systems with their own embedded data models. Evolve towards a real-time single-source customer information file. This will support privacy and ease new integrated product and service offerings

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Design information delivery from the end user (whether external customer, employee, or supplier) backward. This substantially reduces internal in-fighting and focuses attention on what is really important

© 2012 Pearson Education, Inc. Publishing as Prentice Hall An Internet for Physical Information – This includes the ability to track and remotely monitor a product at any point in time. This massive influx of information will create challenges in the coming decade

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Network-centric Operations – It will soon be possible to collect, create, distribute, and exploit information across any platform. This will be enabled by: - Sensor grids - High quality information - Value-added command and control processes

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Self-synchronizing Systems – Information will support self- synchronization of complex work activities without management intervention. Feedback Loops – Feedback mechanisms will requires new metrics for factors such as transparency, information sharing, and trust

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Informal Information Management – Information delivery mechanisms of the future will look to organize and leverage informal information kept by knowledge workers

© 2012 Pearson Education, Inc. Publishing as Prentice Hall It is only recently that businesses have discovered the power and potential of information. New technologies and channels make it possible to access information cheaply and easily. Information is being used to drive different types of value in the organization

© 2012 Pearson Education, Inc. Publishing as Prentice Hall 15-27