2012

UWATX Program Areas

Navigation Center Services

Value to the Community  Public/Private Partnership  Skilled & Professional Staff  Excellent Customer Service & Short Hold Times  Track Community Needs, Trends, & Service Gaps  Infrastructure for Social Service Agencies

Access to Health Care  One-call access to health care resources  Screens for eligibility for MAP, Medicaid, and CHIP  Schedules appointments for MAP program  Linkage of callers to safety net providers and other providers of basic needs

Expansion Plans- Navigation Center Healthcare Navigation - –Expand partnership with Central Health to educate New MAP Enrollees & Conduct Health Risk Assessment –Start Date October 2012 Capital Area Metropolitan Planning Organization (CAMPO)- –Help connect callers to transportation resources in Central Texas. –Start Date November 2012

Expansion Plans: Navigation Center Travis County Family Support Center Eligibility Enrollment- –Pilot an effort to streamline the pre-screening and application process for Basic Needs assistance. –Start Date TBA Disaster Information Line- –Continue to serve as the statewide information line for disaster preparedness and response. –Year Round

20 Staff October Staff October Staff January Staff March 2013 Expansion Plans: Navigation Center Potential to almost double staff size in less than a year

 Space & Infrastructure  Quality & Staffing  State Budget Concerns  Alignment Challenges & Opportunities

Kay Garza Vice President, Navigation Center

2-1-1 Across Texas South Central Texas Region*

National Status Across the Nation: 82% of U.S. Has Access

Who calls and why?  Basic Needs & Health Care are Top Needs  20% are Spanish-Speaking  Over 63% are Female  37% are Ages 30 – 59 Years

Annual Call Volume

Child Care Referral  Helps families locate child care  Provides information on licensed child care centers foster families group homes child care subsidies  Maintained by the Department of Family and Protective Services (DFPS)  Made 2,700 referrals to child care services in 2011

A Place To Call Before, During and After A Disaster The Governor’s Division of Emergency Management and the State Operations Center positioned as the public information gateway during a disaster for information on:  Evacuation Declarations and Routes  Shelter Information  Special Transportation Needs Registry  Missing Persons Information  Federal, State, Local Assistance  Reassurance and Rumor Control  Ongoing Assistance in Recovery

Partnerships  Texas Division of Emergency Management  Insure-a-kid  Texas Workforce Commission  Foundation Communities  US Department of Agriculture  Hands on Central Texas

Seasonal Information  Summer Fans  Immunizations/Vaccinations  Holiday Assistance  Back-to-school Resources  US Department of Agriculture  Hands on Central Texas

Information Database  Updated daily by Database Team  1,800 Agencies  5,000 Programs