Tour Operation & System Development (BKKSJ) Workshop

Tour Operation & System Development Department SJMrs. Alisara Kidmai Inbound Tour Service DivisionTour Systems Development & Service Division Mrs. Vorajit Vingpravat Mrs. Soontharee Kattiyakulvanich SJ-I SJ-D  TOUR & Hotel Inbound Co-ordinators for both FIT and GIT  Supervise, control and coordinate for irregularity cases  Coordinate with accounting for both TG and Hotels / Agent  Help desk (in term of operation)  Refund  TOURS System Development  TOURS System Training  Users Manual Preparation  System Development of application under SP  System & Equipment Expansion Plan  Help Desk (in term of System)  Prepare Pricelist D/B Admin

Contents ROH Open Sales with Non-TG Flight 1 ROH Distribution Through Internet 2 Website Integration 3 ROH on Web 4

ROH Open Sales with non TG flight ROH Open Sales with Non-TG Flight 1

1.For PNR having at least one TG intercontinental or regional flight, normal agent commission rate will be applied. For e.g. Normal Comm. = 20% Fly with TG Actual Comm. Received ROH Open Sales with Non-TG Flight 20%

2. For PNR having “Star Alliance carriers flight” (without TG ), 5% less of normal commission rate will be offered. For e.g.. Normal Comm. = 20% Fly with Star Alliance Actual Comm. Receive = 20-5 ROH Open Sales with Non-TG Flight 15%

3.For PNR having “any other carriers flight ” (without TG or Star alliance), 10% less of normal commission rate will be offered. For e.g. Normal Comm. = 20% Fly with other carriers Actual Comm. Receive = ROH Open Sales with Non-TG Flight 10%

ROH Distribution Through Internet 2

ROH DTI  Tool to distribute ROH product to Retailers and Sub-agents

Problems mostly occurred :  Password Lock  Not receiving new password ROH DTI

 Password Lock

ROH DTI  Not Receiving New Password

Application Form for Retailer & Sub-agent

Website Integration 3

System integration between ROH System and Wholesalers’ Websites Website Integration

 To provide accurate and dynamic information  To reduce work load Website Integration

 Electronic file is available  Need some development from your IT team Website Integration

ROH on Web 4

Demonstration

ROH Contact Address  Tour Operation  Tour System