Medium Size Software, Inc. SQA Plan: The Batch Processing Application

TBPA Project Team Nick Zimmerman J. Tyson Moore Tyson Yager Alan Sherrill T. Alan Rail Seth Schultz

Overview Project Description Management, Organization, Responsibilities Documentation Standards, Reviews, and Testing Problem Reporting Tools and Methodologies

Purpose Medium Size Software, Inc. –Medium-sized software company The Batch Processing Application –Flagship product –A batch processing application for a niche market with a wide customer base –Quarterly updates based on customer and company feedback SQA Plan –Details of iterative development approach

Reference Documents Developer’s Guide Developer’s Blog MSS Coding Standards Schaum’s Outline Series: Software Engineering

Management Group development with individual leadership –All members will help with work, but each person has specific responsibility for the direction of a primary task –Level of involvement in each primary task section varies and may be adjusted as needed by Project Leader

Management Project Leader –Coordinates all team efforts and analyzes overall progress; member of Medium Size Software projects lead committee. Customer Relations –Coordinates all requirements elicitation events regarding customer requests for added functionality, as well as customer reviews of releases. Determines priority for all customer issues.

Management Development Team –Coordinates all implementation and architecture work. Communications –Coordinates the maintenance and development of communication technologies for customer interaction, including bug- tracking web sites and quarterly webcasts.

Management Functionality Research –Coordinates research for potential added functionalities and implementation efficiency improvements. Testing and Release Management –Coordinates pre-release testing as well as initial management of quarterly releases.

Primary Tasks Requirements analysis User response Bug tracking Revision of architecture Implementation Testing Reviews Documentation

Software Design Documents (UML, OCL) Software Requirements Specifications Testing Plan Testing Report Developers’ Guide Developers’ Blog User’s Guide

Standards, Practices, Metrics Obviously iterative development approach Medium Size Software, Inc. Coding Standards will be used to ensure maintainable coding implementation. Schaum’s Outlines: Software Engineering will assist in metrics, planning, and quick reference of project analysis. EV analysis along with LOC counting will be used for metrics analysis, presented in meetings and with management and customers through formal reports and “dashboards.”

Reviews and Audits Team code reviews will take place as part of the team’s biweekly “All Hands” meetings (held in well-lit locations). Customer Relations and Communications teams will work with the Functionality Research and Implementation teams to assist in pre-release reviews and walk-throughs. Reports on these meetings as well as customer feedback from webcasts and online customer responses will also be gathered, analyzed, and reported on for future development use.

Testing Internal testing for each developed iteration will be handled case-by-case and agreed upon by the project team based on the development plan for that particular iteration and following Medium Size Software, Inc. standard testing practices.

Testing Offer beta test version for download by customers (decrease testing cost, allow extra feedback from customers - ensures we are correctly implementing the functions they want) (also boosts customer interest and loyalty, who have to wait 3 months between official releases)

Problem Reporting Problems will be reported primarily by customers –Post-release webcasts, held two weeks after each quarterly release. –A feature request and bug reporting web site will be used by customers to submit feature requests and application issues. These will be reported on by the Communications coordinator at each bi- weekly team meeting.

Tools, Techniques, Methodologies Special techniques in requirements elicitation Bi-weekly team meetings Customer interaction/Requirements Elicitation –Webcasts –Online feature request and bug reporting –BatchCon Maintain enthusiasm Continue momentum Marketing likes it

Code, Media Control Code Control –Concurrent versioning Subversion Secure storage Media Control –Central code repository Secured development server Frequent back-up

Training New members and current members will be trained as needed under the direction of the Team Leader Used to help continue to foster innovation to keep releases fresh and useful (which keeps the customer base happy)

The Bottom Line We will show how we care about what the customer wants. We have a large niche customer base, but we are only a medium sized company. When some larger company decides they want to compete for our niche, we will have worked to build a loyal base that won't be led astray.