©Rory Stewart & Associates 2010 Known to ME Known to YOU Unknown to ME Unknown to YOU BLIND HIDDENNOT YET KNOWN Johari Window Feedback Disclosure Insight OPEN

©Rory Stewart & Associates 2010 The Iceberg Personal Safety Review Life Experience/History Role Models Intrinsic Motivation Messages from Environment External Rewards

©Rory Stewart & Associates 2010 EXERCISE 1:Personal Safety Review Form groups of 3 around or close to your table. Try to make sure that you can hear each other without being distracted by other groups of 3 The exercise will involve 1 person speaking and 2 people listening, in turn. Identify who will speak first, second and third. Each round focuses on one individual listening to them for 10 minutes followed by 10 minutes of feedback.

©Rory Stewart & Associates 2010 EXERCISE 1:Personal Safety Review Round 1 The first speaker talks in a monologue (no questions or interruptions from the listeners) for 10 minutes. The subject is to speak about SUBJECT: “My attitudes and beliefs about safety” During your monologue consider: »What life has taught me to date »What role models have I had »Extrinsic drivers/motivators, Intrinsic motivation »What might have changed over time After 10 minutes, stop speaking. For the next 10 minutes have a dialogue with your two partners. This is an opportunity for them to give you feedback on what they heard from your monologue. Round 2 and 3 follow the sequence as above focused on the next individual

©Rory Stewart & Associates 2010 EXERCISE 2:Sharing what we have become aware of Step 1 For 20 minutes discuss around your table issues that have been highlighted from your groups of 3 Step 2 For 20 minutes, identify common themes and from those themes and choose the top 3 Strengths and the top 3 Weaknesses from your table. Write these on the piece of paper overleaf and pass ONE paper per table to the organisers

©Rory Stewart & Associates 2010 JOHARI WINDOW

©Rory Stewart & Associates 2010 Circle of Control Comfort Control Influence Concern

©Rory Stewart & Associates 2010 EXERCISE 3:Loosening up the Belief Systems that keep us from operating safely Step 1: Time 10 minutes Work in Pairs: A and B. Question 1:“What’s right about NOT operating safely?” This is called the rotating question technique in which A and B take it in turns to ask the same question as described below: A asks the question and B will give their answer. When B has answered, B asks A the same question. When A has answered, A asks B the same question and so on until the time is up. Please note that we do not want you to discuss any answers with each other but instead remain aware of what is being revealed to you about you and your own beliefs and attitudes

©Rory Stewart & Associates 2010 EXERCISE 3:Loosening up the Belief Systems that keep us from operating safely Step 2 Continue in the same Pairs: A and B. Time 10 minutes each. This question technique is called a repeating question. Each individual is asked the same question repeatedly for 10 minutes. Once asked they answer and then the questioner repeats the same question as if it was for the first time. Again no answer is to be discussed instead it is for the person being questioned to become aware of what is being revealed to them about their own intrinsic attitudes and beliefs Question 2: “Tell me a way you fail to operate safely?”

©Rory Stewart & Associates 2010 EXERCISE 3:Loosening up the Belief Systems that keep us from operating safely Step 3 Make personal notes and record what you have become aware of in your own attitudes, beliefs and intrinsic motivations relating to safety. Please use this reflection time to consider the Culture Ladder and identify where you are within that ladder. Step 4 If there is time it may be interesting to share your observations with others around the table.

©Rory Stewart & Associates 2010 EXERCISE 4:Releasing the Intrinsic forces for operating safely Step 1 Time: 10 minutes each. Two rounds. Technique: Repeating Question Question 3: “Tell me a way you operate safely”

©Rory Stewart & Associates 2010 EXERCISE 4:Releasing the Intrinsic forces for operating safely Step 2 Time: 20 minutes Get together with two other pairs (possibly from an adjoining table) and discuss the impact of the question. Focus on each pair for 10 minutes. Examples of questions you could consider during the discussion: –How does the question impact you personally? –As you consider operating safely how does that affect your emotions? –How does it affect your thoughts, your logic? –How does it affect your sense of commitment to operating safely?

©Rory Stewart & Associates 2010 EXERCISE 4:Releasing the Intrinsic forces for operating safely Step 3 Time: 5 minutes. Write notes personal for yourself about: –What you are becoming aware of –What has these two days highlighted for you? –What is the most centrally important belief for you to take out of these two days? Short break

©Rory Stewart & Associates 2010 EXERCISE 4:Releasing the Intrinsic forces for operating safely Step 4 Time: 20 minutes Around your table identify the attitudes and beliefs that you believe will be helpful to operating safely. Jointly agree what is the ONE attitude or Belief that you would like to propose to the rest of the room as a gift of wisdom to others to support the wider the community in the Journey towards to Zero accidents. One person from the table takes the paper on which this is written and brings it to the front of the room, where he/she will be asked to read it aloud.

©Rory Stewart & Associates 2010 Summary of themes from 3rd Intention: Positive, enthusiastic –Shared desire to be safe The role of Intrinsic Motivation is key –Shared intellectual understanding that we have the mind but harder and more challenging for the heart –Good news: Lots of good stuff in procedures but not all aligned or implemented Importance of good Role Models, leaders who walk the talk & practice what they preach –Intention ►Implementation, consistency

©Rory Stewart & Associates 2010 Summary of themes from 3rd We tend to focus on symptoms rather than root causes –We learn from pain, when things go wrong Intervention is tricky –Fear to give feedback –Not wishing to step out of my role –Not wanting to shout “STOP” if I see something wrong Identified beliefs that obstruct progress on Safety Culture Ladder –Don’t believe in the Goal –Not possible to achieve it

©Rory Stewart & Associates 2010 Summary of themes from 3rd Communication –Danger of Mixed messages –Need for Clear vision –Ensuring we keep each other informed Are we supporting each other enough to be Safety Heroes? –E.g. War stories –Celebrating and building on success

©Rory Stewart & Associates 2010 Personal Learning Comfort Stretch Panic !