MANAGING WHO OWES MONEY: COLLECTION IN ACTION Susan Heller, Rose Hrizuk, & Diane Trainer Lehigh Carbon Community College.

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Presentation transcript:

MANAGING WHO OWES MONEY: COLLECTION IN ACTION Susan Heller, Rose Hrizuk, & Diane Trainer Lehigh Carbon Community College

REMINDER POSTCARD

PURGE POSTCARD

PRIOR TO START DATE Students removed from Banner Handling late registrations

WHAT CREATES DEBT Student Withdraws from Classes Residency Issues with School Districts Financial Aid Denials / Loss of Aid Payment Plans offered through College

PROCESS FOR HANDLING DEBT

STUDENT BILL/SCHEDULE

STATEMENT

COLLECTION PROCESS Run bills to verify balance to date Send excel spreadsheet to collection agency Code in TSAACCT as collection Write-off balance Place special hold on student account in SOAHOLD

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