EMPLOYER EMPLOYEE RELATIONS Presentation by A.SURENDRANATH DGM (PERSONNEL) JK INDUSTRIES LTD (VIKRANT TYRES PLANT) MYSORE

However large or small a company or business is, it is employees at all levels that can make or break it.

 Research and Study required into: - Needs - Drives - Expectations of people

First place in the order of business for Company's success is - Analyzing & - Planning an adequate response to employees motivations

Though each person has specific needs, drives, aspirations and capabilities, at varying degrees of intensity, people's basic needs are the same, as stated by Abraham Maslow.

SAFETY NEEDS PHYSIOLOGICAL NEEDS SOCIAL NEEDS EGO NEEDS SELF- ACTUALIZATION MASLOWS HIERARCHY OF NEEDS

Physiological Needs B asic physical needs: the ability to acquire food, shelter, clothing and other basics to survive.

Safety Needs A safe and non- threatening work environment, job security, safe equipment and installations.

Social Needs C ontact and friendship with fellow-employees, social activities and opportunities.

Ego Needs R ecognition, Acknowledgment, Rewards.

Self-Actualization Needs R ealizing one's dreams and potential, reaching the heights of one's gifts and talents.

It is only when these needs are met that employees are morally, emotionally, and even physically ready to satisfy the needs of the employer and the customers.

Employee motivation must also be viewed from two perspectives: 1.Inner drives 2. Outer (external) motivators.

A person's inner drives push and propel him/her towards an employer a particular job, career, line of study, or other activity.

The outer (external) motivators are the mirror image the employer or outside world offers in response to the inner drives.

Most employees need to: 1.Earn wages 2.Save

3.Have insurance coverage 4.Acquire friends at work 5.Win recognition 6. Be acknowledged and rewarded Most employees need to:

7.Be able to advance in life and career-wise 8.Have opportunities for self-development 9.Improve their skills, knowledge, and know- how Most employees need to:

10.Demonstrate and use special gifts and abilities 11.Realize their ideal(s). Most employees need to:

The employer responds to those needs by offering and providing: 1.Employment 2.Adequate pay

3. Assistance to workers for their special needs 4. Job security 5. Clear company policies The employer responds to those needs by offering and providing:

6. Clear and organized work procedures 7.A stable, just and fair work environment 8.A safe work environment Medical coverage The employer responds to those needs by offering and providing:

10.An atmosphere of teamwork and cooperation 11.Social activities 12.Reward and recognition programs The employer responds to those needs by offering and providing:

13.Incentive programs 14.Open lines of communication (formal and informal) 15.Systematic feedback The employer responds to those needs by offering and providing:

16.Training and Development programs 17. Opportunities for promotion The employer responds to those needs by offering and providing:

18.Company/ business information 19.Information on customer feedback 20.Sharing of company goals and objectives The employer responds to those needs by offering and providing:

21.Information on the market situation and industry 22.Future expectations 23.Plans for the future 24.Guidance and mentoring. The employer responds to those needs by offering and providing:

In addition to needs and drives, employees have expectations from their employer.

- A knowledgeable, experienced, expert employer - Clear and fair policies, procedures, and employment practices - Business integrity EMPLOYEES EXPECT:

- Clear job descriptions - Two-way communications - Effective management and supervision EMPLOYEES EXPECT:

- Positive discipline - Good company repute - Good customer relations - Company survival EMPLOYEES EXPECT:

- Opportunities for personal growth - Company growth - A share in the company's success. EMPLOYEES EXPECT:

Employees care beyond the salary - they care to know to whom they entrust their fate, reputation, and security. They consider their work as a major factor that shapes their lives and the lives of those dear to them.

Once they feel confident that the employer and their place of work is what they wished for and expected, they are ready to contribute above and beyond the call of duty.

Most of these needs, expectations and aspirations are unexpressed - it is up to the employer to develop a good system of :

- Company communications - Employee relations - Training and development that will lead to an environment of : - Openness - Cooperation - Teamwork - Motivation