1 GIS webcast 3 December 2013

What we’re talking about today We’ve got a lot to be proud of Exchange engineering services Staying service-obsessed Restructuring GIS Q&A 2

We’ve got a lot to be proud of 3 Delivering the Next Generation WDM Peter McScorely BT Sport launch was a fantastic success. Steven Daw Delivering switch site capacity for O2 at 12 major customer switching centres Guy Voice IXD..... we deliver care, customer, people Donald Stubbs £100M annualised savings delivered in energy and 77% group engagement in energy Jennifer Dove

We’ve got a lot to be proud of 4 Starting my apprenticeship based in Cambridge. I've been given great hands on training. Nathan Meek The introduction of the Modular Infrastructure computing platform and the delivery to date of 600 customer virtual machines Shaun Parker PDH platform compaction, now stands at 27.54% since project start. Jacqui Adam Got to be part of one of the TSO teams at the Challenge Cup semi-finals. Arun Krishnamoorthy Project Flawless. Cliff Adjodha

System X site visit 5

TSO Engineering Mark Williamson GM Project Management Mick Westman GM Field North (and controls) Chris Pollard GM Field South (and controls) Pete Buckle Head of Planning Paolo Tardivel Head of Change Gary Stuart Senior H&S manager Dave Docherty Supply and Demand Manager Steve Creasy Exchange engineering services

IxD deployment next Steps: engineers owning exchanges Wave 1 Embed, Sustain POC Create Enablers Deploy 2 nd patch Wave 2 (Deploy North) Wave 3 (Deploy South) Wave 2 (April 14 – May 14) Deploy IxD in North Wave 3 (May 14 – June 14) Deploy IxD in South We have agreed approach to IxD deployment using CI methodology Wave 1 (Dec 13 – Feb 14) Embed learning, “Sustain POC” Build critical enablers for national rollout Create 2 nd patch in South How are we gong to do this? with you – not to you. Wave 1 (Dec. 13 – Mar. 14) Sustain and grow IxD will enable EES to deliver seamless service by: Bundling work at exchanges and enabling better use of skills, Increasing exchange ownership, Using improved performance measures- business and personal Consolidating and simplifying controls & systems and planning more flexible work. In short putting our engineers in control of their exchanges

GIS Ambition KPIs – How are we doing?

Staying service-obsessed You’re listening to a video of our people talking about how they’ve been service-obsessed 9

What do we need to do? Deliver a reliable and easy to manage power estate. Provide robust and service focussed Datacentre services. Maintain and improve the 20C transmission estate and availability Deliver and maintain all exchange based services with customers at the centre of our services. Fail fast and support learning Reward the saves Intolerant of backlogs Knowledge transfer Innovation in smart thinking

Talking service-obsessed in your teams

Restructuring GIS Howard Watson, MD architecture & global IT platforms (AGIP) –Paul Conlon, director, datacentres Clare Sadlier, CFO –Richard Tarboton, director, energy & environment unit 12 We’ve decided where teams should go based on the key principles upon which BT TSO was built. For example, making it easy for our customers to do business with BT and simplifying our business to help us to work more effectively end-to-end.

Restructuring GIS Richard Holroyd, MD strategy, service & operations (SSO) –Mark Williamson, director, exchange engineering services –Paul Holl, director, engineering demand –Mike Dorgan-Davey will be moving to exchange engineering services to work on the IxD programme. The rest of Mike’s business operations team will also move into SSO. Karl Penaluna, MD global network services (GNS) –Tom Wyman, director, power and cooling –Paul Weir, director, transmission 13

Enjoy the festive season!

Does anything you’ve heard today surprise you? Does anything worry you? What can you do to help BT succeed? What would you like to hear more about? Questions? Ideas? Concerns? Let’s hear your views and thoughts