1. © British Telecommunications plcPlease see the notes pages for more detail 1 Field Engineering North and South Update on organisational changes Paul Holl and Mick Bourne 15 June 2011 1600

2. © British Telecommunications plcPlease see the notes pages for more detail 2 Agenda The next stage of our transformation New organisation charts The regional changes Benefits Impact to individuals Next steps Q&A

3. © British Telecommunications plcPlease see the notes pages for more detail 3 The next stage of our transformation

4. © British Telecommunications plcPlease see the notes pages for more detail 4 New organisational structure from 4 July Director FE North Paul Holl North East Carol Baxter North West TBC Scotland Mal Cowie Midlands Mick Bourne Wales Bob Teagle R&R – Q2 Jim Murray Allan Ryan Controls PA Central Functions Alignment from Policy Complex Enablement Director FE South Heide Baumann South West Malcolm Leonard NHC Ian Blackburn Outer London Steve Dibley (temp) SHC Paul Hendy (temp) Inner London & London Trading Carl Moorhouse Controls Paul Hiscocks PA Central Functions Alignment from Policy Complex Enablement

5. © British Telecommunications plcPlease see the notes pages for more detail 5 New regional structure

6. © British Telecommunications plcPlease see the notes pages for more detail 6 New regional structure

7. © British Telecommunications plcPlease see the notes pages for more detail 7 Benefits There are many benefits to integrating at a regional level, including: Placing all work into the same region, with a common approach to work allocation, means we can make better use of our combined resources. We can properly review the time we spend traveling across a region because of localised skills shortages, and then train more people with those skills to reduce unnecessary travel time. Whilst engineers will continue to do the same work as they are currently doing, what this new organisation gives us is the opportunity to skill at base level in the power and build space. This will ultimately help with peaks / troughs of work and vice versa. We will have one system to manage all our customers’ work, giving us full visibility of those customer demands and meaning we can manage our own resources more effectively.

8. © British Telecommunications plcPlease see the notes pages for more detail 8 Impact to individuals We want to have consistent ratios of team members to FLMs across all of the regions This will mean some small reductions to FLM numbers in certain regions The way in which we will do this has been designed to have minimum impact to you as individuals Summary of general changes: Your own team may change and you may have different team members to manage FLMImpact OperationsFor the majority of FLMs, your manager will not change London TradingYou move to the inner London RBL but keep your existing tier two Build, EvoTAMs, and PowerYou will move to a region and have a new RBL

9. © British Telecommunications plcPlease see the notes pages for more detail 9 Next steps 1.Your RBL will have an initial 121 conversation with you over the next few days to discuss how these changes will impact on you 2.By the end of next week (24 June) your RBL will share with you the final organisational structure 3.You will then be required to have a 121 conversation with each of your new team members by the end of the month Other important information: Tuesday 21 June – temporary OUCs will be visible on NJR – please note that these are draft only in order to ensure everyone is assigned to the correct region and will be updated following the various activities over the next 2 weeks (on the system first week in July) Tuesday 21 June – There will be an email briefing to all of your team members alerting them to the potential errors on NJR Monday 4 July – New organisation formally in place

10. © British Telecommunications plcPlease see the notes pages for more detail 10 Q&A

11. © British Telecommunications plcPlease see the notes pages for more detail 11 BACK UP

12. © British Telecommunications plcPlease see the notes pages for more detail 12 Service Delivery Mark Whitley Service Delivery Mark Whitley Energy & Carbon - Richard Tarboton Service Enablement - Tim Springham BTW Mobile - Mike Cook UK Data - Pete Stewart UK Voice - Pete Stewart (covering) International Delivery - Dave Dobson Complex Customer & Migrations - Neeraj Khanna MSL - Nigel Thorne Field Engineering (North) - Paul Holl Field Engineering (South) - Heide Baumann Service Performance Paul Taylor Service Performance Paul Taylor Service Development (Transformation) Michelle van der Peet Service Development (Transformation) Michelle van der Peet Production Planning Colin Shearn Production Planning Colin Shearn