1. Project One - confidential Assignment Summary Headline title A paragraph summarising the assignment, for use in business development Description A short, sharp description of the assignment and the outcomes Usage In an email or a proposal pack to present headlines of our experience Core Project One team TBC Key customer contacts (and role) TBC Usage Internal only – captures key data on who and when for future reference Date Start and end date for the assignment

2. Project One - confidential Assignment Summary xxxxx - xxxxxxxxxx The business challenge Xxxx The outcome Xxxx The value we added Xxxx “Quote ….” name and role Guidance on the outcome Could be business outcomes or intermediate outcomes for programmes in flight What have we contributed to the achievement of? Usage This page is frequently used in pre- sales dialogues and pitches Use space at the foot of the slide if you need to

3. Please delete this section when you have done your own summary Example

4. Project One - confidential Assignment Summary (Example) Improving the customer experience for a leading telecoms provider Through the development of an inclusive team of client subject matter experts and Project One’s expertise in leading change, we brought the residential installations, service and network activities in-house. We transformed all processes and roles through the development and implementation of a new Operating Model with full ownership by the client team. Cost savings were delivered and every operational KPI improved: service restoration increased to 90%, customer advocacy improved by 48% and staff engagement increased to a best in class 97%. Description A short, sharp description of the assignment and the outcomes Usage In an email or a proposal pack to present headlines of our experience Core Project One team Jo Battam Phil Roberts Mike Howarth (Delivery Director) Key customer contacts (and role) Paul Hutchinson (Field Director) Date June 2011 to September 2013 Usage Internal only – captures key data on who and when for future reference

5. Project One - confidential Assignment Summary (Example) Virgin Media - Improving the customer experience The business challenge Installations and upgrades are real ‘moments of truth’ in the customer relationship so a key aspect of their retention strategy was to transform their approach to installations and upgrades. The challenge was to move from outsourced installation to an in-house approach which they could fully control to fulfill their objective of creating exceptionally satisfied customers. We wanted to use this opportunity to make a truly transformational change to service delivery and achieve sustained change. The outcome The pilot operation went live in just four months, followed by a full implementation to a whole region with full ownership by the Virgin Media team Cost savings were delivered and every operational KPI improved: service restoration increased to 90%, customer advocacy improved by 48% and staff engagement increased to a best in class 97% A legacy of lasting improvement to their team’s own confidence in their ability to lead change. “Project One DNA is very special in that ALL of the team I have worked with both past and present do what is right for the client and nothing else. I have never come across this in over 20 years of working with other consulting organisations.” Paul Hutchinson, Field Director The value we added Worked tirelessly with the Virgin Media leadership to develop a clear vision and strategy which provided fresh thinking to long standing challenges Created a cross-functional team to create a real sense of ownership by both field and back-office staff, removing silo working to improve delivery and business performance Developed a robust operating model with clear KPIs for the insourced operation Supported the business readiness including the transfer of 200 staff and training and recruitment for these as well as over 100 new employees and 50 managers Built ownership within the operational teams by engaging them from the outset, resulting in sustainable benefits Developed excellent ‘client style’ programme updates and ‘showcases’ to senior executives, including the CEO. Guidance on the outcome Could be business outcomes or intermediate outcomes for programmes in flight What have we contributed to the achievement of? Usage This page is frequently used in pre- sales dialogues and pitches Use space at the foot of the slide if you need to