Getting Staff Involved in Assessment at the University of Connecticut Libraries Brinley Franklin 17 August 2009.

Slides:

Advertisements

Similar presentations

Utilizing LibQUAL+® to Identify Best Practices in Academic Research Library Web Site Design Raynna Bowlby Brinley Franklin Carolyn Lin.

Advertisements

Using LibQUAL+ to Develop Accountability with Key Stakeholders Raynna Bowlby Based upon presentation made w/co-presenter Dan O’Mahony (Brown U. Library)

The LibQual+ CUL Assessment Working Group Jeff Carroll Joanna DiPasquale Joel Fine Andy Moore Nick Patterson Jennifer Rutner Chengzhi Wang January.

Studying Distance Students: Methods, Findings, Actions Fifteenth Distance Learning Services Conference Memphis, Tennessee April 20, 2012 Beth Avery and.

Queen’s Libraries User Surveys Selected information from the Faculty and Student surveys June 2002.

LibQUAL+ in the UK & Ireland: five years experience J. Stephen Town and Selena Lock, Cranfield University.

Reading LibQUAL+ Results The University of Chicago Library LibQUAL+™ Survey Supervisors’ Meeting June 16, 2004.

Library Service Quality Survey Results Yeo Pin Pin Li Ka Shing Library April 2013.

Listening To Our Users Queen’s 2010

Using Assessment Data to Improve Library Services Christopher Stewart Dean of Libraries, Illinois Institute of Technology Charles Uth, Head of Collection.

Frances Devlin and Erin Ellis University of Kansas Reference Renaissance Conference August 8-10, 2010.

2006 LibQUAL+ Survey Results Information Services Concept Review on Assessment November 9, 2006.

1 Wymagania informacyjne uzytkownikow bibliotek akademickich 21 wieku Maria Anna Jankowska University of Idaho Library Biblioteki XXI wieku. Czy przetrwamy?

SUSTAINING A COLLABORATIVE ORGANIZATION IN A CHANGING ENVIRONMENT Gale S. Etschmaier Associate University Librarian for Public Services Gelman Library,

IT Student Survey 2009 Your name here. Overview Over 1,400 responses were received. Students across all faculties, nationalities and years were represented.

TAMU 2012 Enrollment Undergrads40,100 Graduates9,600 Professional527 Faculty3,810 TAMU HSC 2012 Enrollment Undergrads206 Graduates959 Professional1,121.

TM Project web site Quantitative Background for LibQUAL+ for LibQUAL+  A Total Market Survey Colleen Cook Bruce Thompson January.

LibQUAL+ and Beyond: Using Results Effectively 23 rd June 2008 Dr Darien Rossiter.

LibQUAL + ™ Data Summary An overview of the results of the LibQUAL+™ 2003 survey with comparisons to the 2001 survey.

LibQUAL Tales from Past Participants Vanderbilt University Library Flo Wilson, Deputy University Librarian

Alice’s Adventures in LibQual-Land Kitty Tynan Assistant Director for Public Services CUA Libraries All illustrations from The Victorian Web: A Tenniel.

UAA/APU CONSORTIUM LIBRARY 2008 LIBQUAL RESULTS. Number of Respondents UAAAPU Undergraduate1,388 Graduate267 Faculty233 Library Staff33 Staff157 Total2,078.

The votes are in! What next? Introduction to LibQUAL+ Workshop University of Westminster, London 21st January 2008 Selena Killick Association of Research.

Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations Martha Kyrillidou Colleen Cook Bruce Thompson ALA Annual Conference.

New Ways of Listening To Our Users: LibQUAL+ Queen’s.

Charting Library Service Quality Sheri Downer Auburn University Libraries.

How to participate in LibQUAL+ and effectively utilise the data.

Data Summary July 27, Dealing with Perceptions! Used to quantifiable quality (collection size, # of journals, etc.) Survey of opinions or perceptions.

LibQual 2013 Concordia University Montréal, Québec.

Faculty Survey Results Buswell Memorial Library, 2014.

Frank Haulgren Collection Services Manager & Assessment Coordinator Western Libraries Lite 2010 Survey Results.

U SING ASSESSMENT TECHNIQUES TO GUIDE LIBRARY SERVICE IMPROVEMENTS Diane Wahl Beth Avery Annie Downey University of North Texas.

Testing the LibQUAL+ Survey Instrument James Shedlock, AMLS, Dir. Linda Walton, MLS, Assoc. Dir. Galter Health Sciences Library Northwestern University.

Group. “Your partner in developing future Lifelong Learners” UROWNE UNIVERSITY LIBRARY.

January 17, 2005 Brinley Franklin Vice Provost, University Libraries University of Connecticut Libraries LibQual+™ Management Information.

Getting Staff Involved in Assessment at the University of Connecticut Libraries Brinley Franklin 18 January 2010.

UAA/APU CONSORTIUM LIBRARY 2011 LIBQUAL RESULTS APU Faculty Assembly – February 15, 2012.

Service priority alignment in Association of Research Libraries (ARL) member libraries Damon Jaggars & Shanna Smith University of Texas at Austin Jocelyn.

Going Beyond The Numbers How We Are Benefiting From Our Experience With LibQUAL+® The Richard Stockton College of New Jersey Carolyn Gutierrez Associate.

Toward Meaningful Academic Library Ratio Analysis Brinley Franklin Stellenbosch, South Africa 15 August 2007.

LibQUAL+ Finding the right numbers Jim Self Management Information Services University of Virginia Library ALA Conference Washington DC June 25, 2007.

Re-Visioning the Future of University Libraries and Archives through LIBQUAL+ Cynthia Akers Associate Professor and Assessment Coordinator ESU Libraries.

How to participate in LibQUAL+ and effectively utilise the data.

Columbia University. Data source LibQUAL Service Quality Survey –Administered on a three-year cycle since 2003 –Adequacy Gap Scores from the 22 core questions.

Charting Library Service Quality Sheri Downer Auburn University Libraries.

Literacy instruction: Connecting to online faculty and students Dr. Marilyn Harhai, Department of Library Science Mary Buchanan, University Libraries Clarion.

Texas State University LibQUAL Survey 2015 Core Survey Section IC 1-8 Information Control Ray Uzwyshyn Director, Collections and Digital Services Texas.

LibQual at UAB Lister Hill Library Pat Higginbottom Associate Director for Public Services

LibQUAL Survey Results Customer Satisfaction Survey Spring 2005 Sidney Silverman Library Bergen Community College Analysis and Presentation by Mark Thompson,

LibQual+ Spring 2008 results and recommendations Library Assessment Working Group 11/19/2008 Library Faculty Meeting.

Monmouth University LibQUAL Survey Results Lead to Improvements in Library Services October 31, 2007 Eleonora Dubicki

School of something FACULTY OF OTHER Leeds University Library LibQUAL+ at Leeds - one year on Pippa Jones Head of Customer Services, Leeds University Library.

Using LibQUAL+ to Rethink Public Services June 2003.

TELL US WHAT YOU WANT TO DO Jonathan Bull DCGLUG Annual Meeting August 8 – 9, 2013 Utilizing the Institutional Repository to Create an Experiential Learning.

Our 2005 Survey Results. “….only customers judge quality; all other judgments are essentially irrelevant” Delivering Quality Service : Balancing Customer.

Listening to the Customer: Using Assessment Results to Make a Difference.

Greater Western Library Alliance 2006 Spring Membership Meeting Arizona State University, Tempe AZ February 27, 2006 Brinley Franklin Vice Provost, University.

Library Assessment Tools & Technology

LibQUAL+ Finding the right numbers

BY DR. M. MASOOM RAZA AND ABDUS SAMIM

SUSTAINING A COLLABORATIVE ORGANIZATION IN A CHANGING ENVIRONMENT

Results and Comparisons for SCONUL

Research & Instructional Services

International Results Meeting LibQUAL+TM

LibQUAL+® 2008 A summary of results from the Consortium of Church Libraries and Archives.

LibQUAL+ in the UK & Ireland: five years experience

Reading Radar Charts.

Using LibQUAL+® as a Foundation for the Library’s Support of

Using the LibQUAL+ Survey to Inform Strategic Planning

LibQual+ Survey Results 2002

Presentation transcript:

Getting Staff Involved in Assessment at the University of Connecticut Libraries Brinley Franklin 17 August 2009

User Survey Results

Encouraging Library Staff to “Own” the Results Shared the user survey data that demonstrated user satisfaction increased between 1996 – 2001, then leveled off Cross-tabulated LibQUAL results for each respondent affiliation (i.e., School of Education, School of Pharmacy, Psychology Department) Engaged ARL consultants to familiarize library staff with LibQUAL data, radar charts, and bar graphs Required each undergraduate education librarian and subject specialist librarian to submit metrics to the Libraries Strategic Planning Team to improve their individual area of responsibility

UConn Libraries Strategic Plan Goal 1 : Actively support our undergraduates with intellectually challenging and diverse resources Metrics: Increase perceived level of service quality ranking of “modern equipment that lets me easily access needed information” from 7.41 to 8.00 (LibQUAL + IC 5) Increase perceived level of service quality ranking of library website “enabling me to locate information on my own from 7.07 to 7.77 ((LibQUAL + IC 2) Increase perceived level of service quality ranking of “quiet space for individual activities” from 7.07 to 7.77 (LibQUAL + LP 2)

Graduate and Professional Education Goal 2: Enhance strategic graduate and professional programs through active library liaison engagement and resource support. Metrics: Increase perceived level of service quality ranking of “modern equipment that lets me easily access needed information” from 7.41 to 8.00 (LibQUAL + IC 5) Increase perceived level of service quality ranking of library website “enabling me to locate information on my own from 7.07 to 7.77 ((LibQUAL + IC 2) Increase perceived level of service quality ranking of “quiet space for individual activities” from 7.07 to 7.77 (LibQUAL + LP 2)

Research, Scholarship, and Creative Activity Goal 3: Actively support faculty, student and staff research, scholarship and creative endeavors through quality instruction, liaison collaboration, collections, and information access. Metrics: Increase perceived level of service quality ranking of “print or electronic journal collections needed” from 7.21 to 7.5 (LibQUAL + IC 8) Increase perceived level of service quality ranking of “electronic information resources needed” from 7.21 to 7.5 (LibQUAL + IC 4)

Getting Staff Involved in Assessment at the University of Connecticut Libraries Questions?