Texas A&M University – SHRM Meeting Claire Petree – Lead Career Development Specialist, AT&T University September 14, 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Introduction The Employee Engagement Problem The Case for Personal and Professional Development Personal and Professional Development Tips and Tools Q&A AT&T Overview © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Agenda

- Conference Board Koloc, Nathaniel. “Build a Career Worth Having.” HBR Blog Network. 5 August Web. 13 September An Employee Engagement Problem In 2010, 55% of Americans were dissatisfied with their job - Conference Board In 2013, 70% of American workers are not engaged - Gallup 2013 State of the American Workplace

Why is this a problem? Actively disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity Work groups in the top 25% of Gallup’s survey have significantly higher productivity and profitability than the bottom 25% Organizations with more engaged employees report 147% higher earnings per share (EPS) compared with their competition and organizations with disengaged employees report 2% lower EPS compared with their competition Gallup, Inc. “2013 State of the American Workplace Report: Employee Engagement Insights for U.S. Business Leaders.”2013.

What helps Employee Engagement? 5 Key Factors that Improve Employee Engagement Set a clear, compelling direction that empowers each employee Engage in open and honest communication Maintain a focus on career growth and development Recognize and reward high performance Provide employee benefits that demonstrate a strong commitment to employee well being. Hastings, Rebecca R., “The What and Why of Employee Engagement.” Society of Human Resource Management, 4 March Web. 13 March 2013.

Why focus on Career Growth and Development? 6 “ Can you tell me please which way I ought to go from here?” “That depends a good deal on where you want to go,” said the Cat. “I don’t much care where,” said Alice. “Then it doesn’t matter which way you walk,” said the Cat. Lewis Carroll -- Alice’s Adventures in Wonderland

7 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. What are your career goals?

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 8 Personal and Professional Development Individualized Entrepreneurial Mindset Focus on Your Strengths

Interests Personality Skills Values © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 9 How do you get started? Step 1 – Know who you are

10 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. What are 3 values you hold that you would like to carry into the workforce with you?

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 11 Personal and Professional Development Tools

Identify your transferrable skills Highlight tangible results and job-specific skills Create a portfolio of job descriptions that interest you © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Resumes

Prepare with twice as much effort as you put in for resumes Answer the 3 main questions a hiring manager wants to know: 1.Can you do the job? 2.Will you do the job? 3.Are you a good fit? Be able to answer the question “Tell me about yourself” © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 13 Interviewing

Get involved in organizations you are interested in Leverage the Aggie network Hold informational interviews with people who have jobs that you want © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 14 Networking

Market yourself appropriately on social media Be consistent across platforms Connect with your network and demonstrate your interests and expertise © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 15 Personal Brand

Learn as much as you can about the industry you are interested in Join professional organizations Follow industry leaders and companies on social media © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 16 Industry Knowledge

Set education goals that extend beyond your college degree Identify your tops skills and continue to hone and develop these skills Consider certifications, attend conferences, or subscribe to journals © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 17 Education

“ Know thyself” was the inscription over the Oracle at Delphi. And it is still the most difficult task any of us faces. But until you truly know yourself, strengths and weaknesses, know what you want to do and why you want to do it, you cannot succeed in any but the most superficial sense of the word. -Warren Bennis

Take time now to identify who you are and who you want to be Set career goals and have an entrepreneurial mindset Look for ways to continuously develop yourself and your strengths Take advantage of available opportunities © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 19 In Summary

20 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Q&A