Introduction to HR Management “There is no magic in the success of companies, the secret of their success is simply the way they treat employees” By Akio Morita

Evolution of HRM….. Today: Support and execute Organizational strategy Personnel function: Hiring and firing, compliance Unions: labor relations specialists Welfare: Subspecialists: staffing training, compensation, appraisal systems Today: Support and execute Organizational strategy

Assessing HRM needs through vertical alignment Revenue growth, productivity, asset utilization Financial Products leadership, operational excellence, customer intimacy Customers Innovation, Operations, customer management, customer service Processes Organization Key talent pool, attitudes and behavior, resource flow People Leadership Structure Job design Staffing Training Compensation Appraisal etc HRM is all levers in an organization that affect employees and in turn affect outcome

Different aspect of HR Management 1 Creating employment Brand What drives us to go to work everyday? What are the compelling aspects of my organization that get me engaged with my work? What are the compelling aspects of my organization that make me excited about coming in and doing my job? When speaking to others, what would I tell them about why this is a great place to work? Culture Creating value Communicate Deliver Case example SAS- Trust and respect- More than just a great place to work! Assess results

2 Build a talent management culture PM Four keys to Strategic Talent Management Key talent Leadership function Forecasting Staffing Attraction PM Development Future leaders Retention 1. Business strategy and goals 2. Organization values 3. Employment philosophy 4.Metrics/ Impact on the business Happy employees = Happy Customers

D A C B 3 Partitioning the work force In partitioning the workforce, we look at identifying and optimizing our investment in those employee groups that are most critical to value creation for the customer D A PERFORMANCE VARIABILITY C B High Low VALUE Case study; FEDEX

4 Strategic HR Management The quadrants Financial

It’s really all about you…… For allowing us present this to you…. It’s really all about you…… And your desire to….. GROW YOUR BUSINESS