Spring 2006 Management Information System Successful Implementation of an RFID-enabled Baggage Tracking and Control System Asiana Airlines Siwon, Yoo Hyunsuk, Im Hyemin, Kim Sungim, Sohn Management Information System Term Project

Spring 2006 Management Information System Contents 1. Asiana Airlines ? 2. Business Processing Challenge 3. RFID ? 4. Main Components 5. Results 6. Conclusion 7. Q & A

Spring 2006 Management Information System 1. Asiana Airlines ? Asiana Airlines is known for award-winning cabin service and excellent safety and on-time records. Asiana Airlines started Now “ To become recognized worldwide by our customers, shareholders, and employees as the best airline in the world.” Objective Approximately 7000 employees 60 aircraft 64 international routes 15 domestic routes

Spring 2006 Management Information System 2. Business process challenge But Tracking and managing passengers’ baggage has always been important to successful airlines. RFID-enabled air baggage tracking and control system Solution Use barcodes to implement a loss-free system Problem Whether the person picking up baggage at the destination matched with the barcode information of the baggage Higher likelihood of terrorist attacks

Spring 2006 Management Information System 3. RFID ? RFID Radio Frequency IDentification Automatic identification method, relying on storing and remotely retrieving data using devices called RFID tags or transponders. No contact or line-of-sight required Short time to read the data of the tag Simple maintenance, no other cost to preserve unlikely barcode system Ability to read multiple tags simultaneously (faster, efficient) Information gathering can be 100% automated and in real time Character

Spring 2006 Management Information System 4. Main components Check-in counterSecurity check pointBaggage handling system Baggage sorting and loading system Save baggage numbers to baggage tag’s barcode in the RFID tags Affix tags to the baggage Checked-in baggage is inspected Result are linked to passenger information in real time By using the tag information Sent the baggage to the corresponding baggage sorting area Sort pieces of baggage according to their destination and flight number Load baggage onto the aircraft

Spring 2006 Management Information System 4. Main components (cont’d) Check and send “passenger on-board information to the transportation system RFID tags carried by passengers are distributed Carry out final checks Handle the baggage of any passenger not on board Reads the affixed RFID tag “Wrong destination baggage” check Check whether the baggage information matches the passenger tag information at exit Cross-pickup checkBoarding gate readerBaggage reconciliation system Carousel

Spring 2006 Management Information System 5. Results (1/2) The development project was completed in April 2005 as scheduled, and the demonstration was carried out for about eight months, from May to December Results Tracking baggage in real time Preventing the mis-loading of baggage & baggage loss Preventing baggage cross-pickup Minimizing sorting errors by the baggage handling system Minimizing the time needed to match passengers and baggage Improving maintenance and tracking of unclaimed baggage Checking passenger information regarding dangerous baggage in real time Checking passenger information to help identify suspicious people in real time Displaying information about arrived baggage to baggage handlers

Spring 2006 Management Information System 5. Results (2/2) Example Average number of pieces of baggage handled in the five routes departing from Jeju 90,000 per month Average spent time for BHS using barcodes (old system) 5 sec per baggage Average spent time for BHS using RFID (new system) 3 sec per baggage Spent time for BHS

Spring 2006 Management Information System 6. Conclusion RFID Implementation of Ubiquitous Information Technology Baggage tracking and control system Security system Improvement Strategic Information System

Spring 2006 Management Information System 7. Q & A Every dog has his day!! Don’t give up!!