Sunil Khunteta, 207547. CA Professional Achiever Director, Global Customer Support, Oracle India Pvt Ltd.

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Presentation transcript:

Sunil Khunteta, CA Professional Achiever Director, Global Customer Support, Oracle India Pvt Ltd.

Turnover (Sales) of the Company in Rupees: 53,00,50,00,000/-* Turnover (Sales) of the Company in Rupees: 53,00,50,00,000/-* Net worth of the Company: 23,30,46,00,00,000/-* Net worth of the Company: 23,30,46,00,00,000/-* Market Capitalization of the Organization: Market Capitalization of the Organization: *(Both numbers are for Oracle Corporation) Note: Please give details of the company where the person is located. For CA Business Achiever or CFO where person is handling multiple companies within a group, please give composite details of all companies under the domain of nominee. Details of Individual companies may be given separately. The applicants of CA Professional Achiever should give details only of the company where they are working.

KEY ROLE IN THE ORGANIZATION Heading Support of Oracle Financials ERP Applications from Asia Pacific. Heading Support of Oracle Financials ERP Applications from Asia Pacific. My team of 85+ people are responsible for the satisfaction of all global customers using Oracle ERP Financial application on their production system.. My team of 85+ people are responsible for the satisfaction of all global customers using Oracle ERP Financial application on their production system..

MAJOR ACHIEVEMENTS My team handles about 1/3 of global volume of service requests created by our customers to seek help in using Oracle ERP software. My team handles about 1/3 of global volume of service requests created by our customers to seek help in using Oracle ERP software. The customer satisfaction jumped from 69% to 80% after I took charge of leading the entire Financial support team of India. (Earlier I was leading just two modules - Receivables & Projects) The customer satisfaction jumped from 69% to 80% after I took charge of leading the entire Financial support team of India. (Earlier I was leading just two modules - Receivables & Projects)

MAJOR ACHIEVEMENTS After taking charge, I initiated a number of steps to bring a change internally and drove operational efficiency that brought huge customer success and within an year the customer satisfaction was improved so high that was never thought achievable. After taking charge, I initiated a number of steps to bring a change internally and drove operational efficiency that brought huge customer success and within an year the customer satisfaction was improved so high that was never thought achievable. Our global customers included - "Dept of Income Tax, India", "Bharati", "Berger Paints", "Bajaj Electricals", "Emirates", "GE", "Fexco", "Qantas", "WHO" and many others. Our global customers included - "Dept of Income Tax, India", "Bharati", "Berger Paints", "Bajaj Electricals", "Emirates", "GE", "Fexco", "Qantas", "WHO" and many others. Was leading the team. Was leading the team. Note- Please specify exact role whether the achievement is as a member of team or team leader or in any other capacity.