Texas’ Road to Success Charles Smith, IV-D Director Venancio Rodriguez, Regional Administrator for Region 2 Child Support Division Office of the Attorney.

Slides:

Advertisements

Similar presentations

Healthcare Payment & Remittance Medical Banking - Best Practices

Advertisements

E-Child Care Time and Attendance Tracking System December 17, 2010 Department of Human Services, Division of Family Development 1.

Lab Outreach Connectivity System. Fast & Secure Access To Results Wherever You Have Internet Access Save time calling for results through instant access.

Bankruptcy A Resource Guide for Child Support Professionals ERICSA May 2011.

Employment Tax Issues Maine Line Association for Continuing Education Penn State Great Valley Conference Center October 16, 2014 Richard G. Furlong, Jr.

CREATIVE COLLECTIONS FOR COURTS 2014 SUMMER CONFERENCE 1.

MyFloridaMarketPlace: Project Overview MyFloridaMarketPlace.

Some general information about the County-level Judiciary and the role of the Clerk of District Court.

Hello, Is Anybody Out There? Best Practices for Employers and States Chelare-Baykal Allen, NJ Office of Child Support Services Toby Hallows, OK Child Support.

Leveraging Purchasing Technologies and Strategic Initiatives to Produce ROI The Next Level Conference March 3, 2003.

Iowa Interactive Overview for the IOWAccess Advisory Council September 10, 2008.

KANSAS The official Web site for TruckingKS.org CVISN Commercial Vehicle Information Systems and Networks (CVISN)

Involving the IV-D Attorney Sometimes a referral will go to the IV-D Attorney when there is an issue about the NCP’s ability to work The child support.

Let’s Be Realistic. Ability to Pay Kansas Practices/Outreach Establishment of OrdersModification of Orders Collection of Arrears Incentives Agenda.

Child Support Services Date. Purpose Child Support Services exists to establish and enforce court orders for paternity, child support and medical support.

Bringing Asset-Building Services to Families Involved in the Child Support System CFED 2010 Assets Learning Conference Washington, D.C. September 22, 2010.

Child Support & Asset Building Demonstration Chris Giangreco Program Specialist – Family Initiatives Child Support Division.

The FPLS Portal: Our Next Level of Communication Presented by: Scott Hale Debbie Edwards Linda Hudson Todd Smith.

Outreach Overview of Retirement Services. 2 Outreach Overview Agenda Review of Customer Services Overview of OPM Website and Services Online application.

Los Angeles County Child Support Services Department Mobile Application Proposed solution and approach October 15 th, 2012 County of Los Angeles Child.

Overview of the Florida State Disbursement Unit. The Role of the State Disbursement Unit (SDU) Operate a single statewide centralized payment and distribution.

Implementing Process Improvement to Government Collections Craig Nielson.

The Role of Workforce Planning in Reorienting SSA’s Disability Determination Process Carol Dawn Petersen, Assistant Director Education, Workforce and Income.

February, Today’s Focus : MCA: – Who We Are – Our Core Services Challenges & Solutions Items for Council Awareness Questions Page 2.

October 18,  Benefit Year Earnings (BYE): Root Causes Identified:  Agency Causes  Insufficient resources  Claimant Causes  Unreported/Under.

1 Common Payment Service 101 A Gateway Solution Supporting Participants of Both the EFT and Merchant Card Services Contracts August 2008.

Tax Compliance Report January 30 th, Major Themes of Study IRS and other states also have income tax compliance issues. Estimating the level of.

Children thrive in safe, caring, supportive families and communities Title IV-D Program Overview IPAC Office Administrators Course May 8-9, 2013 Karla.

Program Adds for RSS Webinar Presentation Version 1

SAVIN: Participation and Awareness Helping SAVIN Help People.

GOVerify Business Center. Improper Payment Initiative 2 The purpose of this order was to reduce improper payments by intensifying efforts to eliminate.

Client Assessments and the Reemployment of Low-Income Workers: Lessons from the Field OWRA: An Online Tool for Supporting Self-Sufficiency Chicago, Illinois.

Automated Collection System (ACS). 2 October 2010 ACS Mission It is the mission of ACS to collect delinquent taxes and returns through the fair and equitable.

Family Law Child Support New Clerk Training Wednesday September 18, 2013 Hon. Brent X. Thurmond.

Colorado’s Child Support Services Program

 Wenjuan Zhang, Vice Director of Zhicheng Public Interest Lawyers.

Information Sharing Challenges, Trends and Opportunities

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina States and Employers: How Can We.

FPLS State Services Portal It’s a Whole New World

COLLIN COUNTY A County Government and Transportation Overview Ruben E. Delgado, PE Director of Engineering A County Government and Transportation Overview.

Arrears Management Two States, Two Ways

Everything you want to know about Ohio’s Child Support Program.

Utah State University Extension Civil Rights Compliance Self-Assessment Tool Dr Dallas L. Holmes Institutional Research 2005 National Diversity Conference.

Introduction to the Tribal Child Support Enforcement Program.

Providing excellent Customer Service to mothers and fathers HELENE TUNSTALL, CHIEF CUSTOMER SERVICE OPERATIONS NJ Department of Human Services Division.

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Communication between the States:

“To provide respectful, prompt, and accurate services for our clients.”

Title IV Administration is a Team Sport

The decision was made to move from Caseload Management to Process Management in January 2014 due to several factors: 70% Increase in Caseloads 22% Decrease.

Group Employee Benefits Administration. Swift Kennedy & Associates HRIS Solutions Employee Management Employee Communications Document Management Payroll.

E-Commerce & M-Commerce. Introduction Electronic commerce, commonly known as e- commerce, It is a type of industry where buying and selling of product.

THE YEAR OF THE EMPLOYER Gail Overhouse – CCSAS Project Director (916) John Contreras – Supervisor, DCSS Employer.

2007 Annual Child Support Training Conference and Expo CSE DATA MANAGEMENT September 18, 2007 Presenters Rick Bermudez (DCSS) Janet Nottley (CSDA) Kim.

NAPA COUNTY.  Assessment and treatment of cases based on the type of case and/or the non-custodial parent’s ability to pay.  In Napa County, the cases.

201 – Transitional Issues and Alternative Processes September 18, 2007.

July 19, 2006 Delinquency Prevention Through Early Intervention Prepared for the California Child Support Directors Association Annual Training Conference.

California Department of Child Support Services: An Overview California Department of Child Support Services: An Overview.

The FACE OF CHILD SUPPORT In California Child Support Directors Association of California.

Fresno County Department of Child Support Services Employer Workshop Welcome.

ACCESS Florida & Community Partnerships Public Forum for Local Partners (insert date of forum) Jeb Bush Governor Lucy D. Hadi Secretary.

Autogas: Market Expansion through Improved Fueling Station Experiences Stacy Noblet ICF International Supporting the National Renewable Energy Laboratory.

Electronic Document Management System November 2007.

“ Child Support Services and Parents Working Together for Children” Tehama County Child Support Services.

Centers of Excellence and Expertise Department of Homeland Security  Customs and Border Protection 1.

Employer Child Support Compliance 101

Common Payment Service 101

John Greacen, Project Consultant, Self-Represented Litigation Network

NC CSS Solving the Mystery.

Preparing Local Departments of Social Services

The Lifecycle of an OAG Child Support Case

Presentation transcript:

Texas’ Road to Success Charles Smith, IV-D Director Venancio Rodriguez, Regional Administrator for Region 2 Child Support Division Office of the Attorney General

Program Goals  Provide a steady source of income for families  Provide the highest quality of services available  Maintain CSD as the top-performing child support program in the country  Leverage new technologies

Texas Overview  State Administered / State Run  Staff: Total CSD staff: 2,624  Field staff: 2,250  Nine regions County Partners: 86  CSD IT Department  Judicial State

State and County Partnerships  Health and Human Services Commission  Texas Workforce Commission  Integrated Child Support System  County Domestic Relation Offices  Housing Authority  Texas Council on Family Violence  North Texas Legal Aid

Texas’ Legal System  Judiciary  Administrative remedies Income withholding Liens Subpoenas  Enforcement remedies

Child Support Review Process  Expedited administrative actions to establish, modify and enforce child support and medical support obligations [TFC § 233]  Automated assessment/scheduling  Negotiation conference Agreed or Non-agreed order Contents of CSRP order  Judicial confirmation [TFC § ] [TFC § ]

Keys to Improved Performance  Emphasis on goals: 3 C’s  Strategic planning  Analytics IDEAS + SAS EG  Strategic outsourcing  Staff training  Performance management / appraisals

Employer Initiative and Portal  Success  History  Focus  Latest developments

A secret to our success is the partnership between employers and the Child Support Division. Success

Texas-Sized Highlights Our partnership increases:  Collections  Collections per FTE  Collections per case  Our rank compared to other states

Texas-Sized Highlights

Employer Initiative Texas-Sized Highlights

Texas History Increase employer collections Increase employer compliance Improve employer customer service

Texas Employer Website

Select FEIN

New Hire Reporting Data Transfer System

Focus Texas understands employers are our number one stakeholders.

New Hire Verification of Employment Income Withholding Medical Support Payment Submission Termination Employer Responsibilities

New Hire Reporting  Most accurate and timely method for CSD to confirm employment  Critical first step to immediately ensure child support and medical support for families  May minimize inquiries and follow-up efforts

Verification of Employment Online Application

CSE Technology - Texas

Termination of Employment Online Application

Electronic Reporting Benefits 40  Secure, fast and simple to use  Reduces paper and postage costs  Provides various online methods  Improves data quality  Retrieves IWOs and NMSNs more easily  Provides print and view capabilities

Employer Outreach: ► Employer Call Center ► Publications ► Exhibits ► Presentations ► Trainings Partnering Together

Collections: 9/1/ /31/2012

Texas’ Changing Demographics

Consistent Caseload Growth (will add 685,000 cases by 2020) 1,421,193 September 30, ,097,175 FY 2020

Future Enhancements/Changes  Incremental system renewal: TXCSES 2.0 Next action automation Customer self-service Order generation Court connectivity (WiFi, MiFi, or satellite)  Virtual case files

Future Enhancements/Changes  Centralize case initiation  Field reorganization Consolidation of call centers Consolidation of offices Creation of metro and rural storefronts

Technology Enhancements  Outbound Messaging Hearing and appointment reminders NCP payment notices CP disbursement notices  Office Kiosks Access to Child Support Interactive Payment by credit and debit card Other child support limited transactions  Laptops and tablets  Scanners from copiers  Digital mail

Questions? Contact information: Charles Smith (512) Venancio Rodriguez (210)