Chapter © 2012 Pearson Education, Inc. Publishing as Prentice Hall

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© 2012 Pearson Education, Inc. Publishing as Prentice Hall Compliance Operational effectiveness and efficiency Strategy 6-3

© 2012 Pearson Education, Inc. Publishing as Prentice Hall 6-4 Figure 6.1

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Stage One: Develop an IM policy. Stage Two: Articulate operational components. Stage Three: Establish information stewardship. Stage Four: Build information standards. 6-5

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Provides guidance for accountabilities, quality, security, privacy, risk tolerances, and prioritization of efforts for IM. Should be established at a senior management level. Helps to identify gaps in existing practices. 6-6

© 2012 Pearson Education, Inc. Publishing as Prentice Hall 6-7 Figure 6.2

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Clearly articulate IM roles and responsibilities. Information stewards are responsible for meaning, accuracy, timeliness, consistency, validity, completeness, privacy and security, and compliance of information. Information stewards should be business people. 6-8

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Standards ensure quality, accuracy and control goals can be met. Use metadata repositories to cross- reference models, processes, and programs that reference information. Standards help reduce information redundancy. 6-9

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Culture and Behavior Information Risk Management Information Value Privacy Knowledge Management The Knowledge-Doing Gap 6-10

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Integrity – defines the information usage boundaries. Formality – enables accurate and consistent information. Control – establishes trust in the information. 6-11

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Transparency – describes the level of trust to speak about errors. Sharing – exchange of sensitive and non- sensitive information amongst employees. Proactiveness – creates an alertness to picking up new information about business conditions. 6-12

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Determine internal and external interdependencies. Determine level of information security needed and cost to implement. Develop an information security strategy. 6-13

© 2012 Pearson Education, Inc. Publishing as Prentice Hall 6-14 Information Protection Center Risk Management Standards Education & Awareness Compliance Identity Management

IM VALUE PROPOSITION SHOULD ADDRESS: Strategic Tactical Operational Information Value is difficult to quantify. It takes time for an IM Investment to pay off. IM Value is a subjective assessment. 6-15

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Privacy regulations affect current and long-term IM initiatives. Organizations must be in compliance with many new privacy regulations. Many countries now require a chief privacy officer. 6-16

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Context + Judgment + Intuition Knowledge Information Knowledge is a Fluid Mix of Framed Experience, Values, Contextual Information, and Expert Insight that provides a Framework for Evaluating and Incorporating New Experiences and Information. It Originates and is Applied in the Minds of Knowers……Thomas Davenport and Larry Prusak, 1998 Knowledge Is the Capability to Take Effective Action =

© 2012 Pearson Education, Inc. Publishing as Prentice Hall It is assumed that better information will lead to better decisions. There needs to be a clear link between desired actions and the acquisition and packaging of specific information. 6-18

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Start with what you have. Ensure cross-functional coordination among all stakeholders. Get the right incentives. Establish and model sound information values. 6-19

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Strategy People Processes Technology and Architecture Culture and Behaviors Governance 6-20

© 2012 Pearson Education, Inc. Publishing as Prentice Hall External Environment Strategic Planning Information Life Cycle Planning Program Integration Performance Monitoring 6-21

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Roles and Responsibilities Training and Support Subject-Matter Experts Relationship Management 6-22

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Project Management Change Management Risk Management Business Continuity Information Life Cycle - Collect, create and capture - Use and dissemination - Maintenance, protection, and preservation - Retention and disposition 6-23

© 2012 Pearson Education, Inc. Publishing as Prentice Hall IM Tools Technology Integration Information Life Cycle Organization Data Standards 6-24

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Leadership IM Awareness Incentives IM Competencies Communities of Interest 6-25

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Principles, Policies, and Standards Compliance IM Program Evaluation Quality of Information Security of Information Privacy of Information 6-26

© 2012 Pearson Education, Inc. Publishing as Prentice Hall Organizations face many challenges in implementing information management practices. Although IT can take a lead in developing an information management plan, the business area must ultimately be involved in its implementation and the stewardship of information within the organization. 6-27

© 2012 Pearson Education, Inc. Publishing as Prentice Hall 6-28