Mgt 20600: IT Management & Applications Introduction and Overview Thursday January 19, 2006

Introductions  Professor Deborah Ballou –Part of MIS faculty here at Notre Dame since 1996 –Have taught Networking, Telecommunications, E- commerce, Fundamentals of IS –My research is on how  To design IS to best support decision makers  Employees’ use of technology  IT departments can best support their users  Now you! –Write down next to your picture on the class list that is being circulated  Your intended major  Your technology experience (as you see it) on a 1 (very little) to 5 (a lot) scale

Introduction to Mgt  Mgt is the lecture component of the IT Management and Applications required course for business majors  The intent of the lecture is to explore –The business impact of technology –The business contexts in which the applications you will learn in lab are used –Major concepts in IT Management  It should provide you with a broader perspective on the impact of technology in organizations!

Lecture class structure  Mgt is divided into 2 main components –Technology  Strategic Use of IT  Hardware  Software  Networks –Enterprise Software  Databases  Decision support systems  E-Commerce  This is the sequence in which the classes will be taught

Course Requirements  Reading  Homework  Exams  Attendance  Information about all of these is available on the Mgt20600 and Mgt21600 course web site

Electronic Course Information and Resources  Mgt 20600/21600 Web site –Lecture syllabus –Integrated course calendar –Integrated help session schedule –Lecture grade posts –Integrated lab and lecture grade posts

Electronic Course Information and Resources  I: Drive –Courseware (fa.05)  mgt –mgt (Tues 12:30pm) –mgt (Tues 2:00pm) –mgt (Thur 12:30pm) –mgt (Thur 2:00pm) –Inside each of these mgt20600 folders you will find  A dropbox folder –Individual netid folders into which you will submit your Mgt20600 homeworks –For example, aeggert  Folders containing –Class slides –Reading outlines –Homework assignments

Reading Assignments  Most reading assignments are taken from the required text –Fundamentals of Information Systems, Third Edition –Take a look at the text website text websitetext website  It has slides to help review chapter content  It has quizzes to test your knowledge on chapter content  Assigned before lecture on topic –Your assigned reading for next week will cover an introduction to the use of information systems in organizations  Will post reading outlines that help you focus on important concepts when you’re reading –Available both on course web site and i: drive course folders  May be basis for discussion in next week’s class –For example, I’m asking you to read an article titled “Why IT doesn’t matter anymore” –We’ll discuss it and compare it to your textbook reading assignment at the beginning of next week’s class  Will be tested on reading materials in exams

Homework  Five homeworks  Worth 10 points each  Based on topics we cover in class and in readings  Individual  Spaced throughout semester –First due 2/10 –Last due 4/28  Submitted electronically to your NetId folder in your section’s Mgt20600 dropbox folder  Homeworks are designed to prepare you for the exams!

Exams  Two in-class exams –Strategic Use of IT, Hardware, Software (75 points)  March 7 th or 9th –Networks, Databases, Decision Support Systems (75 points)  April 18 th or 20th  Cover readings and class materials – complementary, some overlap, but not the same!  Also cover homework assignments

Class Attendance and Participation  Attendance –Taken every class session –Will be considered when you come and talk to me about grading of exams and homework –Will be considered if you’re on the border between two grades at the end of the semester  Participation –I want you to talk!  Class discussions make things more interesting for both you and me  But private conversations are disruptive to your neighbors and me – Don’t do it!

Information Systems: An Overview Business example? Excel example?

Information Systems: An Overview  Computer-based information system (CBIS) –Collect, manipulate, store, and process data into information –Components  Hardware  Software  Databases  Telecommunications  People  Procedures

Computer-based Information System

Business Information Systems  Most common types of information systems used in business organizations: –Transaction processing systems  Record completed business transactions  Used on a daily basis  Example: Point of sale systems –Management information systems  Provide information to managers/decision makers  Summarizes information managers need to plan and make decisions –Decision support systems  Support problem-specific decision making  Include modeling capability to guide decision making –Electronic and mobile commerce systems  Support business transactions that are executed electronically  Where does Excel fit?

Business Information Systems by Functional Area  Each functional area in a business contains information systems at all levels –Transaction processing systems –Management information systems –Decision support systems –E-commerce systems

Business Information System Examples by Functional Area  Accounting –Typically one of the first information systems installed by businesses –Assist in acquiring, using, and controlling cash, funds, and other financial resources –Types of systems  Profit/loss  Cost accounting  Auditing –Knowledge of accounting information systems required subject in accredited accounting programs  Finance –Integrate financial and operational information from multiple sources –Enable analysis of financial data along multiple dimensions, e.g., time –Analyze historical and current financial activity –Enable and track investment of corporate funds

Business Information System Examples By Functional Area  Marketing –Support product  Development  Distribution  Pricing  Promotion  Sales forecasting –Customer relationship management (CRM) systems  Manage all aspects of customer encounters  Management –Operations  Monitor and control the flow of materials, products and services through the organization  Supply chain management software –Human resources  Workforce analysis and planning, hiring, training, job assignment, performance reviews –Corporate strategy  Executive information systems

Reasons for Adoption of Business Information Systems  Gives firm a competitive advantage –Significant, long-term benefit to a company over its competition –Ability to establish and maintain a competitive advantage is vital to a company’s success  Improves firm performance –Cuts costs –Higher productivity –Earnings growth –Market share –Customer awareness and satisfaction

Strategic Use of Business Information Systems  Change the structure of the industry  Create new products or services  Improve existing products or services  Examples?

Next Week  Assigned Readings –Fundamentals Text Chapter One –“Why IT Doesn’t Matter Anymore” article  Questions to think about for discussion of article next week –Does the provocative title of the article accurately match the content? –Can you think of ways to counter the author’s argument? –Can you think of examples that run counter to the author’s argument?  Next Week’s Lecture: Strategic use of IT