matrix Standard Presentation “Asking the right questions and giving the right advice at the right time” 1

matrix Standard Presentation Mark Wem International Strategic Associate 2

What is the matrix Standard? The purpose of the matrix Standard is to provide a benchmark for organisations to assess / measure their advice and support services which ultimately support individuals in their choice of career, learning, work and life goals. A tool for improving, benchmarking and quality assuring IAG services The only National quality mark for Information Advice and Guidance (IAG)

(matrix Standard Assessors and Advisors) Key Roles Emqc Associates (matrix Standard Assessors and Advisors)

A Brief History of the Standard Current version of the Standard was launched by Skills Minister John Hayes BIS commissioned a review (Tribal Review) Launched in February 02 by the former DfES and the Guidance Council  Internal Champion role introduced Consultation Focus groups a Surveys Workshop Trials with 23 organisations Revised in 2005 to reflect changes in AIG provision TALK THROUGH The time line expanding on impact of each development. In May 2009 BIS commissioned a review Initial work using focus groups and a survey led to the development of three options for the revised Standard. Workshop consultations offered a clear mandate for one option which generated support from 95% of participants. The preferred option, Option 3, is based around four elements (previously eight) based on key business processes; Leadership and Management; Resources; Service Delivery and Continuous Quality Improvement. Each element includes several criteria against which an organisation is considered and has to achieve to meet the Standard. This option was then trialled to test and refine it further. Trials were undertaken with 23 organisations. Current version of the Standard was launched in October 2011 by Skills Minister John Hayes Mr Hayes said: "High quality careers advice and guidance can make a real difference to people’s lives. It promotes social mobility and helps people make the educational, training and work choices that get them onto the right path in life. "The matrix Standard will guarantee the quality of the work of the new National Careers Service." More about UKCES in a moment.   Licence agreements in over 33 countries worldwide, including Africa, Europe, North America, the Middle East & Australasia, and is currently finalising negotiations with a number of other countries.  2002 2005 2009 13.10.2011 March 2012

Annual CQI Checks Introduced On Line A Brief History of the Standard Annual CQI Checks Introduced On Line TALK THROUGH The time line expanding on impact of each development. In May 2009 BIS commissioned a review Initial work using focus groups and a survey led to the development of three options for the revised Standard. Workshop consultations offered a clear mandate for one option which generated support from 95% of participants. The preferred option, Option 3, is based around four elements (previously eight) based on key business processes; Leadership and Management; Resources; Service Delivery and Continuous Quality Improvement. Each element includes several criteria against which an organisation is considered and has to achieve to meet the Standard. This option was then trialled to test and refine it further. Trials were undertaken with 23 organisations. Current version of the Standard was launched in October 2011 by Skills Minister John Hayes Mr Hayes said: "High quality careers advice and guidance can make a real difference to people’s lives. It promotes social mobility and helps people make the educational, training and work choices that get them onto the right path in life. "The matrix Standard will guarantee the quality of the work of the new National Careers Service." More about UKCES in a moment.   Licence agreements in over 33 countries worldwide, including Africa, Europe, North America, the Middle East & Australasia, and is currently finalising negotiations with a number of other countries.  1st Oct 2012

Key Facts as at 10th October 2012 1,886 Accredited Organisations Over 5,700 sites Accredited All National Careers Service providers will need to be accredited to the matrix Standard by 31.03.13 xxxxxx 7

The matrix Standard The following are key terms used throughout the matrix Standard The Organisation : This refers to the body which manages, administers and delivers the service and has applied for initial accreditation or accreditation review against the matrix Standard. The Service : This is the information, advice, support and/or guidance provided by the organisation to support individuals in their choice of career, learning, work and life goals. Clients : This refers to people who access the "service" whether they are employees of the "organisation" or external users of the "service".

The matrix Standard Comprises of four elements: Leadership and Management. This element is about the way in which the organisation is led and managed Resources. This element describes the assets invested and applied in providing and effective service Service Delivery. This element describes the way in which the service is delivered effectively Continuous Quality Improvement. This element the way in which the service provided is reviewed and improved on an ongoing basis 1 2 3 4

Leadership and Management 1 This element is about the way in which the organisation is led and managed to develop an effective service. 1.1 The service has clearly defined measurable aims and objectives which link to any wider organisational strategic aims 1.2 The service is provided with clear leadership and direction 1.3 The organisation implements policies to promote equality and diversity, impartiality, confidentiality and professional integrity in all aspects of service delivery 1.4 The organisation complies with existing and new legislation which might impact upon the service 10

Leadership and Management 1 This element is about the way in which the organisation is led and managed to develop an effective service. 1.5 The organisation defines client outcomes and uses them as a measure of success for the service 1.6 The organisation promotes the service in ways which are accessible to all those eligible to use it 1.7 Clients and staff influence the design and development of the service 1.8 The organisation establishes effective links with other appropriate partnerships and networks to enhance the service 11

Resources 2 This element describes the assets invested and applied in providing an effective service. 2.1 The organisation uses its resources effectively to deliver the service 2.2 Clients are provided with current, accurate and quality assured information which is inclusive 2.3 The organisation defines the skills, knowledge, competencies and qualifications, in line with current national recognised professional qualifications and frameworks, for individual staff roles, linked to the aims and objectives of the service 2.4 Staff are supported in undertaking continuous professional development and provided with opportunities for career progression 2.5 Effective induction processes are in place for all staff 12

3 Service Delivery This element describes the way in which the service is delivered effectively. 3.1 The service is defined so that clients are clear about what they might expect 3.2 The service is delivered effectively to meet its aims and objectives 3.3 The service provided is impartial and objective 3.4 Clients are given appropriate options to explore and understand that they are responsible for making their own decisions 3.5 When exploring options, clients are provided with and supported to use appropriate resources including access to technology 3.6 Clients benefit from signposting and referral to other appropriate agencies or organisations 13

Continuous Quality Improvement 4 Continuous Quality Improvement This element describes the way in which the service provided is reviewed and improved on an on going basis 4.1 The organisation measures and evaluates the service against its stated aims and objectives and identifies improvements 4.2 The organisation monitors and evaluates client outcomes to support and improve service delivery 4.3 The organisation evaluates feedback on the service to build upon its strengths and addresses any areas for improvement 4.4 The organisation evaluates the effectiveness of its partnerships and networks to improve the service 14

Client satisfaction versus impact Element 4 Client satisfaction versus impact Client satisfaction focuses upon measuring whether or not the individual is happy with their IAG experience Impact is aimed at measuring whether the IAG service is making any difference to what they do and how Impact is about change 15

With this come the benefits Accredited organisations can demonstrate: Achieving Outcomes for individuals meeting their own personal needs whilst meeting service and/or organisational objectives. Demonstrate (through external independent Assessment) that the organisation is implementing good practice in the area of Information, Advice and Guidance. Internal and external recognition using the matrix Standard logo. 16

4 5 6 1 2 3 7 The matrix Journey Implement your plan Assessment/ review and feedback 5 Accreditation. Congratulations! 6 Make the decision and commitment to the matrix Standard 1 Review your current practices 2 Develop an action plan 3 Remind the audience that the assessment methodology has not fundamentally changed. We will continue to “catch in”. It is not an audit nor an inspection. It will be supportive and motivational and seek to highlight strengths and areas that would benefit from future review and improvement. Annual Continuous Improvement Checks - Online 7 17

Accredited Universities 94 Universities are currently accredited to the matrix Standard and include: Cambridge University - Careers Services University of Manchester – Leadership, Careers and Employability Division University of Durham - Careers Employability and Enterprise Centre University of Birmingham - Careers Services Newcastle University - Careers Service 18

Accredited Colleges 172 Colleges/Sixth Form are currently accredited to the matrix Standard and include: Harlow College – Student Services Gateshead College – Information, Advice and Careers Guidance Barnet and Southgate College – Customer and Employer Support Derby Business College 19

The matrix Standard - Making a Difference to Higher Education Feedback from Higher Education Institutions that have effectively used the matrix Standard include: “Overall, I think the process is very worthwhile and provides an effective and SMART management tool structure for planning and review of services, based on outcomes and feedback.” - University of Greenwich “It encouraged us to review and reflect upon our provision especially in regard to how we communicate and deliver services to our students, partners and stakeholders. This in turn helped us to develop ways of articulating our offer more clearly”. - University of Salford 20

The Future 21

National Careers Service In the UK: Sets out Government’s policy for careers guidance Offer to young people and adults National Careers Service Schools Local Authorities FE and HE Institutions and providers Wider market in careers services Importance of quality xxxxxx 22

International Interest from overseas: Website Hits and/or Direct Email contact United States United Arab Emirates India China Australia Germany Canada Thailand xxxxxx 23

What next? Visit the matrix Standard Website - www.matrixstandard.com Email emqc – info@emqc.co.uk Phone emqc – +44 (0)1332-387900 xxxxxx 24

matrix Standard Presentation Thank you. xxxxxx 25