Visioning ITM 734 Fall 2006 Corritore

2 Visioning Goal – to create a vision of how your system will support your users’ work. * says what the new work practice will be but not how it will be implemented. What it is: hand-drawn graphical representation of a hi-level story of the personas’ new practice told from users’ point of view

3 Concepts Tell the story of what the new life will be like if you introduce the new system Grounded brainstorming and story-telling  Grounded: walk the data beforehand  Brainstorm: within data, present any idea that occurs without evaluation  Story-telling: weave a story of how the personas address the issues identified to accomplish the tasks from the sequences. Told from perspective of user, builds from one person to the next Sketch on flipchart  Hi-level (widgets) Generate multiple visions, one at a time  No evaluation as generate

4 Overall Process Create 3-4 visions on flipchart Evaluate each vision – ID what works and doesn’t ( + and - ) Take good parts of each vision, overcome bad parts, create final consolidated vision

5 Create a vision: the roles The Pen – person drawing the vision  Talk to the Pen  In service of the team (cannot contribute and don’t filter)  Encourage others to talk  Weave ideas into the vision The Poker – keeps on eye on issues team needs to consider – reminds them in the lulls

6 Create a vision Consolidate the ‘hot ideas’ Vote which to start with Label flipsheet with hot idea Pen asks “who am I and what am I doing” Start from the hot idea  Work out details in Storyboarding, not here  Evaluate in later step Develop a coherent story about the redesigned work  Each team member chimes in and builds Conflicting ideas – written off to Hot Ideas list for later visioning OK to be too big for first version – can cut down later

7 So now what? End up with 3-4 visions  Each represents different focus of the work, different design directions  Treat each vision as a collection of options (like a database of design ideas for the project) Synthesize a new solution incorporating the best of each vision  Don’t compromise – synthesize!

8 Evaluation of visions For each vision  List positive points of all Reasons it is good, fits the customer work, solves real problems, easy to build Attach to the vision  Negative points of all Why it would be hard to build or would break customers work practice Attach to the vision  If come up with fixes for the negatives, attach with post-its for later use (put on post-its and post when done by the negative – don’t discuss)

9 Evaluation of visions (cont.) Look at positives across all visions  How combine these into a coherent whole?  Add in fixes for negatives Create/draw a new consolidated vision Write a narrative of the new vision

10 Examples Pg Holtzblatt et al handout