Massachusetts: E-Government Initiatives Frederick A. Laskey Commissioner.

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Presentation transcript:

Massachusetts: E-Government Initiatives Frederick A. Laskey Commissioner

Electronic Filing for Individual Taxpayers Practitioner E-File Practitioner E-File 1993 Telefile 1995 PC File 1995 Online Filing 1998

Telefile Filing income taxes over touch-tone phone 8-minute call 4-day refund turnaround

Practitioner E-File Up 37% over 1999 Practitioners use commercial software to electronically file returns on behalf of taxpayers

PC File Up 48% over 1999 Taxpayers use DOR’s free PC File software to prepare and file their state return

Online Filing Has QUADRUPLED since 1999 Taxpayers use commercial web sites or software to electronically file their state income tax return

E-Filing Overall Has nearly QUADRUPLED since , , , , , ,000

Refunds Issued by Direct Deposit Up 16% over , ,084 99,456 15,000

Credit Card Payments Up 65% over 1999 $ Millions

E-Government means better service to taxpayers…...Refunds issued 43% faster since 1996 Refund turnaround (days),

…And calls answered 84% faster since 1996 Call answer times in seconds,

However... Income Tax Returns are only a Portion of the Workload However... Income Tax Returns are only a Portion of the Workload

What about business taxpayers?

EFT Payments Since FY93 (In Billions)

Introducing… The Bay State Business Connection baystatebiz.com

.

40,000 Business Registrations Annually 0 10,000 20,000 30,000 40,000 Registrations 40,000 50,000

2.2 Million Sales and Withholding Returns Filed Annually Millions Million

Ingredients for Success Future success will hinge on 3 key ingredients: Increased interactivityIncreased interactivity Customer focusCustomer focus Marketing, marketing, marketingMarketing, marketing, marketing

Timeline for Enhancements March 2000 Online business registration Downloadable sales and withholding software Information, survey, support

Timeline for Enhancements March 2000 May 2000 Online new hire reporting

Timeline for Enhancements March 2000 May 2000 January 2001 Sales, Meals and Room Occupancy Web filing E-File for corporations and partnerships Corporate and individual estimated Web payments

Timeline for Enhancements March 2000 May 2000 January 2001 September 2001 Single File: oneWithholding, unemployment, wage reporting, in one quarterly form Wage reporting: Web form for small employers, FTP for large employers

Withholding Wage Reporting Unemployment Insurance SINGLE FILE

Massachusetts has 179,000 employers. They file about 3 million returns annually M 2.99 M 716 K SINGLE FILE716,000. With SINGLE FILE that number will plummet to 716, K Single File

What’s Needed: What’s Needed: Combined database of employers (Department of Revenue & Department of Employment and Training) Legislation to change filing due dates Promote EFT for all businesses

Single File What are the benefits: What are the benefits: Up to 76% reduction in returns filed File 1 return for 3 requirements Deal with 1 agency for 3 requirements

The End