Streamlining Development Permitting March 8, 2011

 Immediate Action Plan  Streamlining Task Forces  Regulatory  Environmental  Summary – Next Steps Presentation Outline

 Immediate Action Plan  Streamlining Task Forces  Regulatory  Environmental  Summary – Next Steps Presentation Outline

Time is Most Important Aspect for Customers  Establish permitting services  Improve information flow  Improve development support services Immediate Action Plan

Issues Identified  Multiple locations  Ownership of the process  Need for better customer guidance  Better access to information  Duplicated environmental permits  Customer access to the internet Immediate Action Plan

Recommended Action Plan  Establish “one-stop” permitting  Create clear permitting destination  Clarify accountability  Improve information flow  Augment support activities  Enhance customer outreach  Accept approved wetland delineations  Offer wi-fi service Immediate Action Plan

Establish “One-Stop” Permitting  One location to visit  One location to submit applications  One location to ask questions  One location to receive results Immediate Action Plan

Establish “One-Stop” Permitting  All permitting departments onsite  Several departments already in place  Additional representation by Utilities Development Engineering Stormwater Management Environmental Protection Code Enforcement Orange County Health Immediate Action Plan One Stop Permitting One Stop Permitting

Establish “One-Stop” Permitting  Utilize existing staff  Occupy available space in Zoning  Divisions retain managerial authority  Coordinated by Permitting Advocate Immediate Action Plan

Create Clear Permitting Destination  Establish Permitting Services destination for the customer  Rebrand 1 st floor of County Administration Building  Provide enhanced signage Immediate Action Plan

Clarify Accountability  Designate a single person to guide customers through the system Establish Permitting Advocate  Empower individual staff to “own” the process Cross-train staff to improve process understanding Immediate Action Plan

Improve Information Flow  Establish Customer Assistance Team  Expand pre-application meetings  Create additional publications that explain permitting processes  Expand web presence Immediate Action Plan

Enhance Support Activities  Digital public records on demand  Consolidate support activities where feasible  Cross-train support staff Immediate Action Plan

Enhance Customer Outreach  Update “Building It Right” Program  Use Orange TV and local home improvement retailers Immediate Action Plan

Streamline Wetland Delineation Process  State and local wetland delineation uses same evaluation criteria  Accept state agency approved wetland delineation to reduce duplication Immediate Action Plan

Offer Wi-Fi Service  Provide free wi-fi connection to customers and public  First floor lobby  Allows customers to remain connected Immediate Action Plan

Summary  By May 1 st  Initiate “one-stop” permitting services  Designate Permitting Advocate  By June 1 st  Establish customer assistance team  Accept state wetland delineations  Provide wi-fi access for customers Immediate Action Plan

 Online application submittal  Electronic plan submittal  Development information portal  Online project tracking  Development “dashboards” Future Activities

 Immediate Action Plan  Streamlining Task Forces  Regulatory  Environmental  Summary – Next Steps Presentation Outline

Mission Support job growth and economic development by eliminating duplicative regulations, reducing process times and improving customer service Regulatory Task Force

Membership  Fifteen members  Member appointments  Two by each Commissioner  Three by Mayor  Suggested representation  Citizens  Small business owners  Homebuilders  Developers/contractors Regulatory Task Force  Private sector attorneys  Private sector planning consultants  Private sector engineers

Three Primary Areas of Review 1.Commercial permitting 2.Infill and redevelopment 3.Development review Regulatory Task Force

1. Commercial Permitting  Vertical construction  New construction and alterations  For multifamily and non-residential projects Regulatory Task Force

2. Infill and Redevelopment  Develop targeted review process  Evaluate incentives potential  Use brownfield designations Regulatory Task Force

3. Development Review Regulatory Task Force Comprehensive Plan Amendment Vested Rights Determinations Road Agreement School Concurrency/ Capacity Enhancement Agreement Engineering Construction Plan Subdivision Plat PD-LUP Amendment Change Determination Special Exception PD Development Plan Preliminary Subdivision Plan Planned Development Rezoning Conventional Rezoning

3. Development Review Regulatory Task Force

3. Development Review  Process improvements  Committee review and streamlining Regulatory Task Force

3. Development Review – Processes  Comprehensive Plan amendment  Rezoning  Planned Development Rezoning  PD Land Use Plan  Preliminary Subdivision Plan  Development Plan  Impact fee review  Concurrency review  Platting Regulatory Task Force

3. Development Review – Committees  Development Review Committee  Planning and Zoning Commission / Local Planning Agency  Board of Zoning Adjustment  Road Agreement Committee  Impact Fee Committee  Concurrency Review Committee Regulatory Task Force

Task Force Process 1.Initial Task Force meetings 2.Appoint subcommittees to address three areas of review 3.Review subcommittee progress 4.Develop findings and recommendations to report back to BCC Regulatory Task Force

Task Force Meetings 1.Task Force mission, orientation, select subcommittees members 2.Overview and initial issue discussion 3.Overview of code update 4.Invite members of the public to address the Task Force 5.Regular meetings to monitor subcommittee progress Regulatory Task Force

Task Force Subcommittees 1.Introduction to processes 2.Solicit public input 3.Benchmarking analysis 4.Assess issues 5.Prioritize actions 6.Develop timeline for implementation 7.Develop recommendations for Task Force Regulatory Task Force

Prioritizing Actions 1.Cost/benefit 2.Impact 3.Ease of implementation Regulatory Task Force Higher ImpactLower Impact EasyComplete first Complete later in year Difficult Take initial steps, schedule for completion Review after other actions implemented

Task Force  Review and finalize subcommittee recommendations  Develop prioritized list of changes  Prepare implementation plan and timeline  Consolidate into Task Force Report  Report to BCC Regulatory Task Force Action ItemAssigned toStart Date End Date Status Expand cross trainingPlanning Complete Update codePlanning Underway

 Immediate Action Plan  Streamlining Task Forces  Regulatory  Environmental  Summary – Next Steps Presentation Outline

Mission Promote job growth and sustainable economic development to enhance community well-being by streamlining environmental related processes and customer service while ensuring our commitment to environmental stewardship. Environmental Task Force

Nine members  Home Builders Association  Environmental community  Private sector – planning consultant or attorney  Small business owner  Citizen Environmental Task Force

Primary programs of review  Natural resources  Solid waste  Wastewater  Air and petroleum Environmental Task Force

Regulations Authorities Agency Overlap / Delegation Process Customer Service / Education Staffing Levels Permitting Inspections Enforcement }

Task Force  Review and finalize subcommittee recommendations  Develop prioritized list of changes  Prepare implementation plan  Assign implementation timeline  Consolidate into Task Force Report  Report to BCC Environmental Task Force

 Immediate Action Plan  Streamlining Task Forces  Regulatory  Environmental  Summary – Next Steps Presentation Outline

 Immediate Action Plan  One-stop permitting  Customer service improvements  Wi-fi access  Wetland delineations  Convene Task Forces  Assign subcommittees  Review development processes  Bring recommendations to BCC Summary – Next Steps

 Immediate Action Plan  May – June  Submit Regulatory Task Force nominations  By March 18, 2011  BCC meeting to approve members  March 29, 2011  Task Force work  Six to 18 months Summary – Next Steps

Streamlining Development Permitting March 8, 2011