319 The Leadership Excellence Series Motivating People

Saturday There are two types of people who can make money in bed, a millionaire … and well,

Merriam-Webster Motivation The act or process of giving someone a reason for doing something: a force of influence that causes someone to do something.

 Understanding others  Creating and maintaining  Providing opportunities 1 Motivation means

Understanding others Understanding others is what led me to getting a degree in Psychology

The Double-Door Conundrum

Abraham Maslow

As a new Toastmaster, where should you start? As a new employee, where should you start?

Have you seen this? Given to every new employee in my company This is great

Where does this fit in our theory of self-actualization? Let me share a statistic with you

70% of Americans are living paycheck to paycheck. - American Payroll Association “Getting Paid in America” survey How many of you have figured out why you are having problems getting people to pay their dues on time?

Survival Where are these people?

Given that 70% of people are living paycheck to paycheck how well does a flyer on Confidence motivate these people? Maybe we need to talk about the value and the benefit of being a Toastmaster Compare the cost to a college speech class

 Money  Praise  Public recognition  More responsibility  Promotion 2 Motivators The point is you can’t tell by looking where someone is at on this scale! This why we use different types of motivators

 Money  Praise  Public recognition  More responsibility  Promotion

 Money  Praise  Public recognition  More responsibility  Promotion

Harry F Harlow

Puzzling Rhesus Monkey Puzzle  Monkeys figured out puzzle on their own  Solved in under 60 seconds 2/3 of the time  No one taught the monkeys  No one rewarded the monkeys  Rewards caused times to increase

Tom had to whitewash aunt Polly’s fence

In the late 1970s Studied children who liked to draw

Expected AwardUnexpected AwardNo Award Given a certificate & ribbon BEFORE drawing pictures Given a certificate & ribbon AFTER drawing pictures Were given nothing for drawing pictures Drew about the same for the same length of time Drew LESS for a SHORTER amount of time How many of you are certain you would have been in the no award group?

2009 London School of Economics Analyzed 50 studies of corporate pay for performance plans  Financial incentives can result in a negative impact on performance.

Two Types of Tasks Algorithmic Follows a set of instructions down a set path to one conclusion. Heuristic Requires experimentation where you have to devise a new solution.

Two Types of Tasks

Theresa Amabile Harvard Business School  External Rewards work nicely for algorithmic tasks.  They are devastating for heuristic tasks.

Two Types of Tasks Algorithmic Follows a set of instructions down a set path to one conclusion. Heuristic Requires experimentation where you have to devise a new solution. What kind of tasks do you think we have in Toastmasters? Creating speeches Table Topics

McKinsey & Company This makes sense Algorithmic work is getting automated and outsourced

2009 London School of Economics Analyzed 50 studies of corporate “pay for performance” plans  Financial incentives can result in a negative impact on performance. Think about it and it starts to make sense – go back to previous slide How many of you are starting to get some insight into why our traditional motivators don’t seem to work as well any more?

Creating and Maintaining

“People often say motivation doesn’t last. Neither does bathing – that’s why we recommend it daily.” - Zig Ziglar

Rewards Work Best Unexpected  After the task is completed  Intangible rather than Tangible Rewards do work, we just have to use them differently

Unexpected Don’t reward Everything All the Time  Intermittent Conditioning

After the Task is Completed  Avoid IF Then Rewards  If you do this, then you’ll get this reward  Presenting a reward before a task often sends the message the task is unpleasant  Use Now That Rewards Now that you have done this, give a reward Presenting a reward often sends the message the task is unpleasant – this is why paying your kids to take out the garbage doesn’t work!

Intangible Rewards Positive Feedback is still considered one of the best motivators Brad in the grocery store “You’re sure having a terrible time with that” And A grin, a wink, and a thumbs up

Self Determination Theory Three Innate Needs  Competence 1.Autonomy 1.Relatedness

Self Determination Theory Three Innate Needs  Competence 1.Autonomy 1.Relatedness

Encourage team members to use their natural skills. 3 Competence

The state of existing or acting separately from others. 3 Autonomy Let people chart their own course You may guide, suggest, mentor

Two Types of Tasks Algorithmic Follows a set of instructions down a set path to one conclusion. Heuristic Requires experimentation where you have to devise a new solution.

Belonging to the same group because of shared of characteristics and qualities. 3 Relatedness

“Remember, we’re all in this alone.” - Lily Thomlin 3 Relatedness

Incoming students buy more college branded apparel than almost all other students combined

I’m a computer geek – did you really think you were going to get through this presentation without there being an app for this?

Providing opportunities

Do One Thing  Select one behavior  Chart your progress  Make it a habit  Repeat I did one thing this year – I got up and exercised every morning I’ve lost 6 pounds!

Chart Your Progress Competent Communicator and Competent Leadership manuals are so important!

Abraham Maslow

Self Determination Theory Three Innate Needs  Competence 1.Autonomy 1.Relatedness

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. – John Quincy Adams, Sixth U.S. President 5 Conclusion