IRDSu Integrated regional development in the Municipality of Suharekë/Suva Reka in the sector of agriculture Strategic Work Shop Integrated Regional Development Suharekë/Suva Reka Ing. Mag. Jürgen Erber (ODS)

IRDSu Integrated regional development in the Municipality of Suharekë/Suva Reka in the sector of agriculture PROJECT DONORS The project is funded by the and kindly supported by the Municipality of Suharekë/Suva Reka

IRDSu Integrated regional development in the Municipality of Suharekë/Suva Reka in the sector of agriculture IMPLEMENTERS OF THE PROJECT The project will be implemented by CARE Österreich and its project partner lk-projekt

IRDSu Integrated regional development in the Municipality of Suharekë/Suva Reka in the sector of agriculture THE PROJECT COMPONENTS (=expected Results) Establish a Municipal Development Centre (MDC) at the Municipality of Suharekë/Suva Reka with the aim of integration into the municipal structure by end of the project Strengthen capacities and competencies of municipality staff incl. staff of the MDC (and possibly representatives of other stakeholders) Set-up a fund for local development initiatives at the Municipal Development Centre

ACTIVITY 1 : ESTABLISHING A MDC COMONENTS – CONTENT OF THE WORK SHOP ACTIVITY 1 : ESTABLISHING A MDC ACTIVITY 1.A Negotiate the basis for establishing a MDC ACTIVITY 1.B Establish the MDC mandate, identity and structure activity ACTIVITY 1.D Recruitment of the MDC staff ACTIVITY 1.E Build the capacities of the its staff ACTIVITY 2 : STRENGTHEN CAPACITY OF THE MDC ACTIVITY 3 : SETTING UP A FUND FOR LOCAL DEVELOPMENT CENTRE

Managing the Individual Division, Department, Team EFFECTIVE MANAGMENT/BUIDLING UP AN ORGANIZATION Performance Management Managing the Individual Vision/Mission Strategic Plan Operating Plan Individual Objectives Key Business Results Continuous Improvement Managing the Group, Division, Department, Team

VISION/MISSION – PURPOSE OF TOOL The purpose of a vision/mission statement is to: Inject a sense of purpose into the firm‘s activities Provide long-term direction Decide „who we are, what we do and where we are headed“ A mission/vision statement, or „Reason to Exist“, is a succinct summary of the enterprise‘s overall business strategy

Answers the question : „Where do we want to go“ VISION STATEMENT Answers the question : „Where do we want to go“ Creativity Openness Spontaneity Reality relationship Experience

Concrete picture of the MDC‘s future VISION STATEMENT Concrete picture of the MDC‘s future For the management, employees, other members of the municipality and stakeholders Inspirit for daily operations and strategic decisions Not for the customers or clients (branding) Does not tell how you‘re going to get there

VISION STATEMENT – INTERNATIONAL EXAMPLES "McDonald's vision is to be the world's best quick service restaurant experience. Being the best means providing outstanding quality, service, cleanliness, and value, so that we make every customer in every restaurant smile." General Motors vision is to be the world leader in transportation products and related services. We will earn our customers’ enthusiasm through continuous improvement driven by the integrity, teamwork, and innovation of GM people."

VISION STATEMENT – AUSTRIAN EXAMPLES Austrian Red Cross: „We strive, through voluntary action, for a world of empowered communities, better able to address human suffering and crises with hope, respect for dignity and a concern for equity“. Austrian Research Center: “The Vision of Austrian Research Centers is characterized by the aim of continuously strengthening the technological knowledge-base of the economy by means of scientific and technological excellence.“

VISION STATEMENT FOR THE MDC VISION STATEMENT – TRAINING VISION STATEMENT FOR THE MDC 3 groups Flip charts 30 minutes new

VISION STATEMENT – EXAMPLE MDC Within the next 10 years the MDC will become THE service centre in Kosovo to develop the economy in the field of farming. It will strengthen the municipality and region, the farmers, the local industry and the identification for home country national products.

Answer the question : „Why do we exist?“ MISSION STATEMENT Answer the question : „Why do we exist?“ Articulate the fundamental purpose of the company For the organization and the public Describe an organization’s present capabilities, customer focus, activities and business makeup The difference to vision statement: mission statement focuses on a organization present state while vision statement focuses on a company’s future

MISSION STATEMENT – INTERNATIONAL EXAMPLES "G.M. is a multinational corporation engaged in socially responsible operations, worldwide. It is dedicated to provide products and services of such quality that our customers will receive superior value while our employees and business partners will share in our success and our stock-holders will receive a sustained superior return on their investment."

MISSION STATEMENT - INTERNATIONAL EXAMPLES “eBay's mission is to provide a global trading platform where practically anyone can trade practically anything.„ Sony: "To experience the joy of advancing and applying technology for the benefit of the public.“

MISSION STATEMENT - AUSTRIAN EXAMPLES Today, Biomin is widely recognized as a world leader in mycotoxin control and risk management, with equally strong portfolios in acidifiers, probiotics and phytogenic feed additives. As interest towards natural growth promotion practices has soared in recent years, Biomin has continued to shape the industry with its innovative, trend-setting solutions. The ability to optimize performance and improve production efficiency is the real value that these solutions bring to Biomin’s customers in the farm, feed mill, premix line and integrator livestock business.

MISSION STATEMENT - AUSTRIAN EXAMPLES Austrian Red Cross: “To improve the lives of vulnerable people by mobilizing the power of humanity. Austrian Research Centers regards itself as an innovative partner for the economy in research and technology, with the aim of strengthening their knowledge base and the quality of life of citizens.

MISSION STATEMENT FOR THE MDC MISSION STATEMENT – TRAINING MISSION STATEMENT FOR THE MDC 3 groups Flip charts 30 minutes new

MISSION STATEMENT - EXAMPLE MDC The MDC is a service centre for farmers and farming industry in the “ONE STOP SHOP” principle. The experts of the MDC will help their customers through consulting services, developing projects and getting funds from international projects.

Managing the Individual Division, Department, Team EFFECTIVE MANAGMENT/BUIDLING UP AN ORGANIZATION Performance Management Managing the Individual Vision/Mission Strategic Plan Operating Plan Individual Objectives Key Business Results Continuous Improvement Managing the Group, Division, Department, Team

Service based information centre OVERALL OBJECTIVES OF THE MDC Service based information centre Promoting integrated and sustainable rural development in Suva Reka Strengthen agricultural production Develop agricultural markets Assist the establishment of local agricultural processing industries Extend and develop the value chain Headline new

Training of the employees to be able to fulfill the services SHORT-TERM OBJECTIVES OF THE MDC Training of the employees to be able to fulfill the services Starting operating of the MDC Assisting in farmers on submission on the first call of the LDF Further assistance to all LDF calls new

Monitoring and assistance on the implementation of projects MID-TERM OBJECTIVES OF THE MDC Monitoring and assistance on the implementation of projects Support LDF projects to become successful Successful operating of the MDC Tender writing of international calls of development programs new

Sustainable economic development in Suva Reka LONG TERM OBJECTIVES OF THE MDC Sustainable economic development in Suva Reka Best service centre in Kosvo in the area of agriculture Many successful calls in international programs Ongoing tender writing for the local farmers and industries Implementing of many successful projects in Suva Reka new

Education and consultancy Promotion of local integrated development MDC SERVICES MDC Services Education and consultancy – to farmers and businessmen with a special focus on youth and women, and those seeking to found new enterprises. But also consulting on an individual basis is an option requiring the consultants to visit the farmers. Promotion of local integrated development through coordination with and integration of its services into the main development plans of Suharekë / Suva Reka (MDP, UDP and LDS) and the strategic plans of the Municipality and other local development actors. Lobbying for policy and legal changes in the interests of the farmers and local business community in order to create an enabling environment. For example, concerning infrastructure improvements (access to markets) or improved credit terms (access to investment). Financial support for local business-oriented development projects via the disbursement of small grants from an independent Fund

ORGANIZATION – GENERAL Some duties and responsibilities are done by existing departments/directorates Directorate of economy, finance and budget Department of development forestry and agriculture MDC duties & responsibilities are interdisciplinary Integration of the MDC in the organization of the municipality is very important!!!

Line-and-staff organization Matrix organization ORGANIZATION – TYPES OF ORGANIZATION STRUCTURE Unity of command Multiple-line system Line-and-staff organization Matrix organization

Every unit is under one responsible commander ORGANIZATION – UNITY OF COMMAND Every unit is under one responsible commander Classical authority hierarchy Every employee has one manager to report

ORGANIZATION – UNITY OF COMMAND Strengthen Avoid competence conflicts Clear regulation of the responsible contact Transparency of the overall system Prevention of other contacts – stabilization of the authority structure Control and access opportunity of the superiors Weakness Danger of overstressing of the upper command structure Danger of long and complicate normal challenge Heaviness of the overall system in relation to changing of the environment

Principle of specializing Principle of direct way ORGANIZATION – MULTIPLE-LINE SYSTEM Principle of specializing Principle of direct way Principle of multiple assignment

Instruction from several professional units Short communication ways ORGANIZATION – MULTIPLE-LINE SYSTEM Strengthen Instruction from several professional units Short communication ways Flexibility in problem solving Weakness Danger of competence conflicts between the superiors Danger of distributed instructions Problems in the assignment of the responsibility (e.g. which superior is responsible for the deadlines)

ORGANIZATION – LINE-AND-STAFF ORGANISATION Exists beside unity of command or multiple-line system No authority to decide Information, consulting, controlling functions Exculpate line units from specific responsibilities Often positioned in the higher command structure

ORGANIZATION – LINE-AND-STAFF ORGANISATION Strengthen Exculpating of line units Increasing the decision quality through intensive scheduling Flexible Handling (does not change the basic structure of an organization Wide range of application area – functions and hierarchical assignment Can be a preparation of further line unit Weakness Danger of competence conflicts if the staff section tries to exercise power on another line unit (which is not unassigned to them) Danger of isolation of the staff section

Combination of two or more principles of structuring ORGANIZATION – MATRIX ORGANIZATION Combination of two or more principles of structuring No clear competences – more superiors Employees stay in their unit but fulfill “other” work for the product or project management

ORGANIZATION – MATRIX ORGANIZATION Strengthen Increase the capacity of innovation and the flexibility of the whole organization High potential to solve problems and conflicts Strong focus on group work – lowering of the risk of errors Weakness Friction losses through high need of communication and playing out of conflicts Increased workload – decreasing of motivation especially at the interfaces Increases complexity in the whole structure and delays in the decision making process

STRUCTURE OF THE MUNCIPALITY OF SUVA REKA ORGANIZATION STRUCTURE – TRAINING I STRUCTURE OF THE MUNCIPALITY OF SUVA REKA Picture the organization chart of the municipality Flip charts 30 minutes new

STRUCTURE OF THE EXISTING DEPARTMENT ORGANIZATION STRUCTURE – TRAINING II STRUCTURE OF THE EXISTING DEPARTMENT Picture the organization chart of the existing department of planning, development, forestry and agriculture Flip charts 15 minutes new

Integration of the MDC in the municipality ORGANIZATION – RESULT Organization form - we advice: unity command or line-and-staff organization Multiple-line organization, MATRIX organization are very complicate; problems with integration in a hierarchic system, especially in public organization Integration of the MDC in the municipality NOT a new organization because of the acceptance of the employees in the municipality Communication and coordination with the different departments and the MDC is very important

Second opportunity: New department in the municipality ORGANIZATION – RESULT Prefer: Line-and-staff organization within the municipality in the department of the mayor because: MDC is important for the economic development of the municipality/region Interdisciplinary duties and responsibilities Has to cooperate with existing departments: Directorate of economy, finance and budget Department of development, forestry and agriculture Department of public services … Second opportunity: New department in the municipality Third opportunity: Integration in the department of development, forestry and agriculture with supervisors in each division (problem: 2 supervisors and one director within the department)

Directorate of municipality MDC AS LINE-AND-STAFF ORGANISATION Directorate of municipality MDC Deve-lopment, forestry, agriculture Economy, finance, budget Public services Adminis-tration ….. Modified the picture

Directorate of municipality Economy, finance, budget MDC AS UNITY COMMAND Directorate of municipality Economy, finance, budget Urbanism Public services MDC ….. Added the urbanism, modified.

Directorate of municipality INTEGRATION OF THE MDC IN THE DEPARTMENT Directorate of municipality Economy, finance, budget Devel-opment, forestry, agriculture MDC Public services …..

Director of MDC Business Division Technique Division INTERN ORGANIZATION OF THE MDC Director of MDC Business Division Technique Division new

Finalization integration MDC in the municipality Strategic plan NEXT STEPS Finalization integration MDC in the municipality Strategic plan Operation plan Specification of the job profiles of the employees of the department Training plan Last two bullet points Last points