Some aspects of Library Technology Infrastructure in the US and Japan Tim Deliyannides & Takeshi Kuboyama

Compare & contrast Pitt and Osaka University 1. Library user records and accounts 2. Upgrades to the Integrated Library System We’ve chosen only a few aspects of IT infrastructure; will not address digital library or electronic publishing programs

University Computer account  Tied to personnel process for faculty and staff  Tied to registration for students  Library does not create or delete accounts for faculty, students and staff.

University Computer Account is used to authenticate for: University portal (my.pitt.edu) Enterprise systems (IMAP & Exchange) Access to computer labs Accounts management system Secure VPN for remote access Some library services  ILL request forms & E-Delivery Web site  ETD system  Access to public devices in libraries

Types of University Computer Accounts Primary Accounts  Faculty, staff, students, and other permanent affiliates  Allows access to full range of services Sponsored accounts  Temporary in nature  Requires a University sponsor  Created by the responsibility center account admin. Guest wireless accounts  For very short term use  Can be created by anyone  Allow access to wireless Internet only

University ID Card  Tied to hiring process for staff and faculty  Tied to matriculation for students  Used for:  Library circulation & PITTCat ‘My Account’  Access to services (buses, gyms, etc.)  Used as debit card (PantherFunds)  Managed by Panther Central

Voyager patron record updates  Performed by ULS daily  Data extracted from University’s Central Directory Service (CDS)  Local code maps University attributes to library patron groups and statistical categories, and applies appropriate expiration dates for Voyager patron records.  Over 40,000 patron records in Voyager patron file  Approximately 1,500 updated daily

Upgrading the Integrated Library Management System  System replacement based on need; no set timetable  Hardware upgrades are infrequent & based on performance needs.  Client upgrades are independent from hardware upgrades.

Voyager Hardware  Housed at NOC in RIDC Park, O’Hara Twp.  First installed in 1999  Test system installed in 2001  Test and Production Systems upgraded in 2006, in advance of Unicode conversion  Funded from Student Fee budget

Voyager Software  Major upgrades are released by ExLibris approximately once a year.  We do not always install the latest upgrade.  Enhance the system with local code to save costs and increase functionality  Patron data extraction process  ILL lending processing  Storage database  Specialized request processing for LCSU

Client hardware  600+ PC’s are replaced on average 3 year replacement cycle.  PC equipment purchases based on expressed need or minimum standards.  Follow standard PC configurations for all staff and public devices on all 5 campuses.  Remote management  Automated software distribution

Funding Student Computing Fee used to support student services covers all public devices in all libraries funds most infrastructure costs ULS Operating budget  Used for all purchases for administrative use

Student Computing and Network Fee  $150/term for full time students  Generates over $10 million annually  Funds are allocated by ITSC  Library portion is approximately $425,000  Library portion is administered by ULS  Supports ULs libraries on all 5 campuses and also shared with HSLS and Law  Special projects may receive special funding (i.e., purchase of new ILS)

Student Computing Fee Budget, FY2008 Campus Computing Labs873,670 Oakland600,000 Bradford37,500 Greensburg43,750 Johnstown100,000 Titusville12,500 Lab Infrastructure79,920 Software Acquisition1,757,856 Central Directory Services100,000 Security400,000 Public Access Ports2,700,025 Network Infrastructure2,393,449 Campus wide Wireless Network1,500,000 Instructional Excellence Grants50,000 University Library System425,000 ____________________________________________________________________ Total Allocation10,200,000