Carl Holmes Christy Lee

Vendor Information SAP is headquarters is in Walldorf, Germany. Largest computer software company in the world. 47,804 employees at sales and development locations in 50 countries. SAP’s vision is “for companies of all sizes to see clearly, think clearly, and act clearly so that they can close the gap between strategy and execution and become best-run businesses.”

System Description SAP Business Suite is an enterprise application system that delivers programs to lower costs, improve insights, and capture opportunities. SAP Business Suite has 5 core applications: Customer Relationship Management Enterprise Resource Planning Product Lifecycle Management Supply Chain Management Supplier Relationship Management

Customer Relationship Management CRM helps in the Marketing, Sales, and Service areas. Key CRM capabilities in Marketing include: Marketing resource and brand management Campaign Management (for advertising) Loyalty Management and E-marketing Key CRM capabilities in Sales include: Partner Channel Management Sales E-commerce Interaction center

Benefits of Using CRM Understand returns on your marketing spend Drive customer demand with targeted marketing messages Identify and retain high-value customers with customer loyalty programs Maximize profitable revenue growth Optimize value delivered to each customer interaction Focus sales resources on productive activity

Enterprise Resource Planning The ERP Software delivers assistance in the areas of: Financials Human Capital Management Operations A few ERP programs: Financial and Management Accounting Provides analysts, managers, with financial reports Financial Supply Chain Management Streamline customer-to-cash processes, improve control of cash flow, and reduce working capital.

ERP Programs cont.. Talent Management Support people through every phase of their employment from recruitment to training. Workforce Analytics Get real-time insight into your workforce to manage human capital more effectively, and track costs and ROI associated with HR projects. Sales and Service Manage logistics and customer focused activities, from selling products and services to managing internal processes such as calculating incentives and commissions

Product Life Management Product Life Management assists in the areas of Portfolio Planning as well as Development and Manufacturing Activities in Portfolio Planning: Plan and track activities more precisely to improve speed of execution Plan and monitor budgets to maximize financial returns Minimize risk, redundancy, and bottlenecks through better resource capacity planning Engineering Change Management Digital Manufacturing

Benefits of Product Life Management Lower project costs Improve resource efficiency Better internal and external collaboration Improved monitoring of project status Faster development Improved manufacturing operations Better design decisions, which results in BETTER PRODUCTS

Supply Chain Management SAP Supply Chain Management helps better execute the Planning, Execution and Collaboration of your company’s supply chain Supply Chain Management Activities: Demand planning and forecasting Supply network planning Order fulfillment, transportation, and warehousing Manufacturing Collaborate with suppliers, customers, and contract managers

Benefits of SAP SCM Increase demand accuracy and order fulfillment satisfaction levels Reduce inventory levels Increase profitability and productivity Reduced Cost of Goods Sold throughout company Improved warehouse efficiency and real-time visibility as well as control of warehouse operations Improve communications and reduce errors along with processing costs Manage variations of supply and demand better.

SAP Supplier Relationship Management SRM Programs: E-Sourcing Contract Lifecycle Management Business Objects Spend Performance Management

SAP SRM Benefits Reduce procurement costs Build collaborative supplier relationships Better manage supply bases Improve your bottom line (net profit) with innovative offerings and a faster time to market

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