Founding Vision and Goals League for Innovation in the Community College Conference on Information Technology October 19, 2008 This material is funded in part by the National Science Foundation Grant DUE

City College of San Francisco

One of World’s Largest Colleges > 106,000 Students Annually (>3x UCB, >5x Stanford, >3.5x UCSF, >3.5x SFSU) > 50 Academic Programs and > 100 Occupational Disciplines > 4,700 Courses Offered > 10 Major Neighborhood Campuses > 150 Other Instructional Sites Citywide 710 Full-time & 1,126 Part-time Faculty 95% with Master’s Degrees Almost 250 Ph.D.s 46 Administrators & 882 Classified Employees 2-Year Public College Accredited by the Western Association of Schools & Colleges (WASC) Associate of Arts (AA) & Associate of Science (AS) Degrees

2002 Computer Information Systems (CIS) split into two separate departments: –Computer Science – Programming –Computer Networking & IT (CNIT) Little institutional support for new department Started looking for grant support to accomplish goals of this new department

Information Technology Services (ITS)

ITS Upgrades Fiber MAN VoIP Telephony Internet & Internet 2 via CENIC Internal Traffic on LANs & MAN External Voice Traffic via SIP Trunks

Challenge How to best leverage internal network and IT improvements and industry advancements for the academic benefit of students and community?

Institute for Convergence of Optical & Network Systems (ICONS) –ATE Project –$750,000 over 3 years –Convergence Technician Training –Dr. Pierre Thiry, Principle Investigator –Carmen Lamha, Chair CNIT Department & Co-Principle Investigator –Tim Ryan, Network Manager & Co- Principle Investigator CNIT Chair Carmen Lamha with San Francisco Mayor Gavin Newsom At Press Event Announcing ICONS

ICONS GOALS Modernize CNIT Department Develop New Courses & Certificates Develop AS Degree Expand Articulation & Transfer Opportunities Expand Marketing Efforts Better Serve Under-Represented Populations Develop & Utilize Technology Infrastructure Provide Staff Development: Seminars & Workshops

Advisory Panel SFUSD T S I The Saflund Institute CCSF Educational Institutions Service Providers Equipment Manufacturers Private Enterprises Standards Bodies Government Community Non-Profits

Information & Communications Technology (ICT) Web

CCSF Collaborations Articulation & Transfer Computer Science Bio-Link ATE Center ITS Department Math & Science Student Counseling Administration Career Planning/Placement CNIT Students Engaged in $1m Switch Replacement Project at CCSF CNIT Students Experience Real- World ITS Metro Optical Network

Information & Communications Technology (ICT) Web

Government Collaborations Community College Funding Other Resources Project Funding Ties to Other Projects Affiliation w ATE Centers Event Participation Structured Governance Enhanced Prestige Data & Assistance on ICT Technician Demand, Salaries, Contract Rates, Employment Benefits, Job Availability, Job Placement Metro Area Network Partners, Digital Divide Issues, TechConnect Project Support, Ties to Other Community Groups, Advisory Panel Contributions

Information & Communications Technology (ICT) Web

R&D Organizations People & organizations advancing technology IEEE & IEEE ComSoc Metro Ethernet Forum Other Standards Bodies Academic Research Industry Research (Silicon Valley) CENIC (Advanced Networks)

Practical Dissemination of Technology

Information & Communications Technology (ICT) Web

Industry Collaborations CCSF 1 st Member Juniper Networks Academic Alliance in North America! CNIT Becomes Microsoft Academy! CNIT Becomes Pearson VUE Authorized Center (PVAC) For Testing Cisco Academy Expansions! Advisory Panel Participation Input on Curriculum Insight Into Technology Trends Information on Jobs Internship Opportunities Mentoring Relationships Service Learning Job Placement Student Site Visits Help Expanding Relationships Equipment & Courseware Contributions Event Speakers

Information & Communications Technology (ICT) Web

Collaborations with Enterprises CalWomenTech NSF Grant –Institute for Women in Trades, Technology & Science (IWITTS - –Carmen Lamha, Co-PI Increase # of women in Science and Technology education Develop new gender equity “technology” i.e. curriculum taking into account female interests and learning styles Develop best practices for recruitment and retention of women Institutionalize gender equity strategies beyond life of Project State/National Dissemination & Gender Equity Lending Library Help guide program success, curriculum development and workforce development, Develop internship relationships, Job Placement…

Information & Communications Technology (ICT) Web

Community Collaborations Demonstrate Value in Voter Bond Expenditures Summer 2006 & 2007 Convergence Workshops –Provide Community Exposure to Advanced Technologies Establish IEEE Student Chapter at CCSF SeaKay relationship where CNIT students assisted in Neighborhood Network Centers to Benefit Digital Divide Public Service Goals –Alice Griffith Community Center WiFi Installation –Students Supported 3 Neighborhood Network Centers

Information & Communications Technology (ICT) Web

Collaborations with Education Develop transfer relationships for CNIT students to get BS degrees National ATE-Center since Regional partners nationwide Assist ICONS by sharing –best practices, experiences & resources Role in SF Biotech Industries NSF ATE Center Large Network of ICT Colleges ICONS Hosted NCTT Winter 2007 Conference at CCSF Expand outreach to High Schools – School to Career via HS IT Academies. Promote access to education in ICT CNIT 131 (Internet & HTML Basics)

Curriculum Accomplishments G oal was to create an AS degree, 1 new certificate and 6 new courses. It delivered: –A Computer Networking and Information Technology AS Degree –A new certificate in Digital Home Technology Integration (DHTI) –A new certificate in Convergence Technology –A new Fiber Optic Technology course –A new Introduction to Network Convergence course –A new Digital Home Technology Integration (DHTI) course –A new Ethical Hacking and Network Defense course –A new Advanced Ethical Hacking course –A new Fundamental of Voice over IP (VoIP) course –A new Operating Juniper Networks Routers in the Enterprise course –A new Advanced Juniper Networks Routers in the Enterprise course An AS degree, 2 new certificates and 8 new courses exceeded the expectations of the grant.

Additional Accomplishments Developed website to share project progress and outcomes Became a National Center for Telecommunications Technology (NCTT) Regional Partner and acquired and disseminated much of its curriculum, courses and best practices CNIT increased enrollment 25% Developed an exceptional, collaborative advisory panel Became 1 st Juniper Networks Academic Alliance Member in North America and disseminated that relationship nationally through NCTT Hosted NCTT Winter 2007 Conference for 100 technical educators and industry representatives from around the country Contributed to NCTT’s other summer and winter workshops Participated as exhibitor/presenter at IEEE Communications Society Globecom 2006 as one of only community college participants ever Conducted high school training and informational events

Formed CCSF IEEE student chapter Developed Collaborative International Relationships (France, Brazil) Conducted Summer Convergence Workshops to expose students, faculty and community to developing technologies Presented success with “Ethical Hacking and Network Defense” at the 2007 Las Vegas DEFCON conference Collaborated to develop next generation of CCNA and CCNP training, now delivered via CCSF Cisco Regional Networking Academy Became mentee of the Convergence Technology Center (CTC) Collaborated with the Institute for Women in Trades, Technology and Science (IWITTS) in its NSF-funded CalWomenTech program as initial pilot school to develop and disseminate best practices for recruiting, retaining and serving women in technical education Additional Accomplishments

Facilitated service learning for student support Network Neighborhood Centers in distressed Bayview and Hunter’s Point developments Published a cover story in Communications News Completed a comprehensive study and revision of CNIT curriculum in collaboration with the ICONS’ Advisory Panel Assisted CNIT Department in becoming a Microsoft IT Academy Secured two new CNIT faculty positions Arranged student field trips to data center and service provider operations at 365 Main, 200 Paul and IP Networks Helped CNIT become Pearson VUE Authorized Center for Testing, so students can affordably & conveniently take industry certification tests Additional Accomplishments

Key Findings Computer, Networking and Information Technologies have, to at least some extent, evolved separately and involved separate staff, departments, organizations. Those previously separate areas are converging rapidly. –Previously separate telecommunications, networking and computer support organizations and departments are merging. This trend is frequently referred to as “Convergence” in the U.S. Globally, the recognized term for Convergence is Information and Communications Technology (ICT). ICT includes computer hardware and software, networking systems, wired and wireless telecommunications, the Internet, technical project management, information (library) sciences, programming and management, maintenance and operations for all of the above.

Key Findings (cont.) Information and Communications Technologies are evolving rapidly. It is hard for organizations, individuals and educational institutions to keep up with the changes and realize their benefits.

We all increasingly depend on ICT for productivity and connectivity – directly and indirectly. Because of that, improvements to deployed technology, communications infrastructure, and people’s ability to productively use them are issues of tremendous strategic importance, to: –Local, State and National Economies –Individuals Seeking Career Advancement –Organizations in Accomplishing Their Missions Key Findings (cont.)

At $20/unit, California Community Colleges are the most cost-effective way of pushing ICT knowledge and skills out into our communities. Investments in Community College ICT Education have tremendous impact. Key Findings (cont.)

Community College ICT program ( whatever they’re called ) students have very diverse backgrounds and goals: –High school students seeking college credit –High school graduates and non-graduates seeking technical skills that lead quickly to paying jobs –High school graduates seeking AS degrees and academic and industry certifications –High school graduates seeking an affordable pathway to 4-year degrees at colleges and universities –Working professionals seeking knowledge & skill updates –People wanting to learn ICT for advancement in other fields Key Findings (cont.)

ICT educational programs have largely been developed at each educational institution from scratch, with tremendous duplication of effort and with important differences between them in: –Nomenclature (use of terms and titles of programs, courses and degrees) –Course Content –Packaging of Certifications and Degrees –Quality –Industry Relationships –Focus –Division into Various Departments –Success in Serving Various Population Needs and Desires –Articulation and Transfer Successes Key Findings (cont.)

Partially as a result of that, there is a lot of confusion in the “market-place” about ICT: –Nomenclature use of terms and titles of programs, courses and degrees –Educational Pathways –Career Pathways –Technologies –Program Graduate Knowledge, Skills & Competencies –Credential Value Key Findings (cont.)

Industry wants to work with education to improve technical education in California. But they can not or will not engage with 100+ community colleges, plus 4-year colleges and universities, plus private educational institutions individually. It is too costly and inefficient. Key Findings (cont.)

Employers consistently report problems with adequate employability or soft skills. –Communication skills –Social skills –Motivation and drive –Problem identification and solving skills –Responsibility for continued learning & growth –Conscientiousness & pride in work –Entitlement & willingness to work hard Key Findings (cont.)

America retains a myopic false impression it still leads the world in ICT industry and infrastructure. In fact, the U.S. has been overtaken by many countries and educational institutions abroad. –The US has fallen from 1 st to 15 th in “broadband” penetration in the past few years, and it is still falling fast. Between 2005 and 2006, the U.S. fell to 7 th in the World Economic Forum Global Information Technology Report “Network Readiness Index.” Increasingly, the best knowledge, experience and practices in ICT are found abroad, and we need to better understand them and learn from them. Key Findings (cont.)

California, San Francisco, Silicon Valley, and the Bay Area have tremendous positive name recognition globally on ICT. The world expects California, San Francisco, Silicon Valley and the Bay Area to show leadership in ICT –And ICT Education. Key Findings (cont.)

Amazingly, and embarrassingly, there are currently no really significantly funded efforts in Northern California to develop leadership and coordinate and facilitate activities to improve ICT education in the region. Key Findings (cont.)

Launched with National Science Foundation Grant Advanced Technological Education (ATE) Program $3 Million over 4 Years Hosted by City College of San Francisco Funded 9/08

What is ICT? An umbrella term, widely used in the rest of the world and the United Nations, to encompass all rapidly converging: –computer, –software, –networking, –telecommunications, –Internet, –programming and –information systems technologies.

Why is ICT Important? Directly and/or indirectly, in the information and knowledge economies of the 21st century, we all increasingly depend on information and communications technologies and the increased connectivity and productivity they enable.

MPICT’s Mission MPICT’s mission is to coordinate, promote and improve the quality of ICT education, with an emphasis on 2-year colleges, in a region consisting of: –Northern California, –Northern Nevada, –Southern Oregon, –Hawaii and –the Pacific Territories.

MPICT’s Goals 1.Develop partnerships among higher education institutions to increase and improve the region’s ICT education capacity. 2.Deepen and expand collaboration with industry to create an ICT workforce that fully meets the region’s economic needs. 3.Identify, implement and disseminate ICT education best practices in the region, working towards a standardization of ICT competencies, skills and education approaches. 4.Develop fully articulated ICT education pathways and work to implement it throughout the region. 5.Expand and diversify the region’s ICT workforce. 6.Enhance linkages to global ICT educators and employers.

James Jones Executive Director & Co-PI (415) Pierre Thiry Principal Investigator & CNIT Faculty (415) Carmen Lamha CNIT Department Chair & Co-PI (415) Constance Conner CS Department Chair & Co-PI (415) MPICT’s CCSF Team Tim Ryan ITS Network Manager & Co-PI (415) Phelan Avenue, CCSF Science Hall 107, Box S107, San Francisco, CA Tel: (415) ; Internet:

Rick Graziani High School Outreach & Recruitment Richard L. Grotegut Harmonization & High School Outreach Mike McKeever Collaborative Technologies Mike Murphy Articulation & Transfer MPICT’s Regional Partners

Population Served > 50 CCs in Norcal Alone + 4-year Colleges & Universities + High Schools + Schools out of Region via Other NSF Centers

Mid-Pacific Information and Communications Technology Center (M-PICT) Expanded Service Area NSF Peer Reviewer: Why isn’t this being done by the State of California or the California Community College System? > 25 CCs in rest of region

MPICT Organization Director PIs/Co-PIs Regional Partners Regional Associates NVC RLC Advisory Panel

MPICT Center Educational Institution Engagement Regional Partners –Co-lead major Center Effort –Obtain a Sub-Award from the Grant for Support –Assist in Other Center Efforts and Attend Center Events Regional Associates –Assist in Center Efforts –Participate in Center Events Regional Connected Colleges –Benefit from Center Efforts and Access Center Work Products Other Regional Centers and Global Institutions –Collaborate with Center Efforts & Access Center Work Products

MPICT Center Goal and Activity Prospects Harmonize Courses, Degrees, Terminology and Certifications Get associated institutions to work toward the same terminology, courses, degrees and certifications, so everyone is talking about and meaning the same things. This should greatly improve the value of what everyone is doing by eliminating or reducing confusion and frustration in the region.

MPICT Center Goal and Activity Prospects Develop and Disseminate ICT Standards Develop standard nomenclature for all participating institutions to use in communications to improve regional understanding. Develop standard lists of knowledge, skills and competencies associated with certain terms.

MPICT Center Goal and Activity Prospects Develop ICT Proficiency Standards and Testing Everyone needs basic ICT skills and knowledge to participate in the modern world, just like everyone needs basic mathematical and English language skills. Develop standards for basic ICT proficiency as graduation requirements & develop & deliver relevant courses & testing. (This issue is potentially enormous!)

MPICT Center Goal and Activity Prospects Coordinate Articulation and Transfer It’s a big deal and a big headache for each community college and each 4-year college or institution to work out requirements and skills/knowledge mapping to determine credits, gaps and requirements for transfer from the community college to another institution. By working toward harmonization, dedicating some resources across the region and coordinating activity all could benefit from improved articulation and transfer.

MPICT Center Goal and Activity Prospects Improve High School Counselor Communications Career and educational pathways, terminology, degrees, certificates, transfer opportunities at the large number of different community colleges in the region are very confusing and difficult for high school advisors and counselors to master, so they provide good advice to high school students. Work on coordinated messaging and communications tools to improve that.

MPICT Center Goal and Activity Prospects Develop and Disseminate Strategies for Better Serving Underserved Populations Every institution in the region is grappling with these issues. Let’s not duplicate efforts unnecessarily. Work together to apply knowledge and strategies.

MPICT Center Goal and Activity Prospects Develop Regional Meeting &Technology Showcase Facilities At the center of the region, as a transportation hub and attractive destination known to all, set up the Center with dedicated offices and meeting facilities to bring people together to work on these issues. Develop state-of-the-art facilities to demonstrate and provide opportunities to gain experience with ICT technologies showcased by industry.

MPICT Center Goal and Activity Prospects Model Successful Partnerships & Cooperation Between Institution IT Departments and ICT Academic Departments A big factor in ICONS success has been coordination and engagement between the college ITS department and its infrastructure with the academic department teaching ICT. Work on developing similar success stories at associated institutions.

MPICT Center Goal and Activity Prospects Global Knowledge and Best Practices Acquisition and Dissemination America retains a myopic false impression that it still leads the world in ICT education and infrastructure. Increasingly, the best knowledge, experience and practices in ICT are found abroad. Utilizing the well-recognized names of San Francisco and Silicon Valley, the Center would work to develop relationships with organizations and educational institutions abroad to learn from them and bring that knowledge back to benefit organizations associated with the Center.

MPICT Center Goal and Activity Prospects Recruitment and Marketing Work on developing collateral, messaging, PR, recruiting event, high school outreach and other efforts to improve ICT program recruitment and communications. Why should all have to develop everything from scratch? Coordinate these activities and leverage graphic design and other resources.

MPICT Center Goal and Activity Prospects Curriculum Development and Dissemination Coordinate and work together to make best courses and course modules available to all. Avoid duplication of effort. Share within the region and across regions.

MPICT Center Goal and Activity Prospects Use of Collaboration Technologies, Networks and Resource Sharing –ICT educators have greater aptitude to utilize ICT technologies for improved instruction, labs, distributed or distance learning, guest lecturers via videoconferencing, digital content sharing, online courses, etc. –Work together to come up with coordinated plans and efforts to maximize benefits for all. For example, utilize at multiple institutions equipment hosted at a single institution. –Proving education technology solutions in ICT departments will enable and speed adoption by other, less-ICT-friendly educators and departments, benefitting all students and institutions in the region.

MPICT Center Goal and Activity Prospects Coordinate Interaction and Input from Industry Leverage and develop ICONS Advisory Panel into something that serves all associated institutions in the region, rather than each department having to develop its own relationships and wearing the industry out. Solicit input and interaction efficiently to serve all.

MPICT Center Goal and Activity Prospects Professional Development and Events Leverage greater buying power across the region to more cost effectively arrange training and education for associated institution faculty and staff. Plan and conduct larger and more successful events more efficiently across the region for the benefit of all in the region. Host them at the Center when desired.

MPICT Center Goal and Activity Prospects Coordinate Cisco, Juniper, Microsoft and Other Industry ICT Training Relationships Work on more efficiently engaging industry created ICT training opportunities across the region. Remote lab sharing?

MPICT Center Goal and Activity Prospects Disseminate Experiential Learning Strategies –Problem/Case-Based Learning –Internships –Mentoring –Service Learning –Job Shadowing –Apprenticeships Coordinating these activities across the region can lead to greater success for everyone. Replicate and share best practices.

MPICT Center Goal and Activity Prospects Develop Regional, National and International Faculty and Student Exchange Opportunities Adding cultural dimension to ICT education.

MPICT Center Funding and Sustainability Obviously, MPICT cannot do all of these things well at once – and certainly not with only $3 million from NSF. To sustain the Center, we want to pursue these issues and methods of supporting good work on them with State, industry and other possible funding sources.

MPICT Center Call for Proposals for Collaboration! –Additional Center Funding and Resources –Participation in Center Advisory Panel –Development of ICT Lab & Equipment Resources –Dissemination of Technician Training Programs & Courses –Network Resource Sharing & Interactions via Internet/Internet2 –Articulation and Transfer Relationships –Presentations and Demonstrations at Center Events –Showcasing ICT Technologies and Best Practices –Internship, Mentoring and Service Learning Opportunities… MPICT – Improving Education of Tomorrow’s ICT WorkforceToday!

Invitation and Call for Presentations National and Mid-Pacific ICT Centers Winter 2009 ICT Educator Conference San Francisco January 8-9, 2009 Presentation Tracks On: –ICT Industry Educational Programs –ICT Educator Successes –MPICT Center Efforts –ICT for Underserved Populations