Chapter 6, Section 5

What is the one of the primary goals when checking out a guest? To make sure that the guest wants to return for a future visit

Many Properties Offer Express Check-Out to the Following Guests: Credit card guests with approved credit authorization Approved direct-bill customers Paid-in-advance customers with a zero balance

Quiz True/False: Before completing a guest check-out, you should check for any remaining mail or messages. 2. True/False: Guests who are checking out may need help with a taxi, courtesy transportation, limousine service, or luggage storage.

Quiz Suppose you are reviewing an account with a guest who is checking out. What should you do to make sure the account it up to date? a. Ask how many calls the guest made and match that number to your phone log. b. Ignore any charges that haven’t been posted yet. c. Ask if the guest made any other charges recently.

Quiz A late charge is: a. A fee charged to a guest who checks in late. b. A fee charged to a guest who checks out late. c. A guest charge that doesn’t reach the front desk until after the guest has checked out.

Quiz Which of the following is a common credit card mistake when checking out a guest? a. Accepting an invalid card. b. Asking the guest to sign a voucher. c. Getting a credit card authorization.