Lesson 2 Introductions & Greeting BUSINESS ENGLISH CONVERSATION & LISTENING INSTRUCTOR: HSIN-HSIN CINDY LEE, PHD

Contents Basic Rules and Concepts Conversation and Listening Practices - Check Answers and Further Practice Writing Practice Checkpoint

Basic Rules of Greeting INTRODUCTION

Basic Rules of Greeting Having good ability of business English conversation is important because it helps people to establish a sound relationship with workmates. All the relationships begin with greetings. If you meet people for the first time, your fluent self-introduction and friendly greeting will make the positive first impression on them and vice versa. Remember, ‘the first’ impression can never be re-made because it is formed when you ‘first’ meet. Your self-introduction and greeting in the first meeting may decide whether the other person will like or trust you or not in the future!

Basic Rules of Greeting Once you get to know a new workmate, greetings remain important. Whenever you greet, you are advised to be polite and thoughtful. People tend to assume that those who greet are nice to work with. Without greeting, the atmosphere in the office will seem stiff, unfriendly and indifferent. Greetings work like motor oil which makes all parts of the machine operate smoothly. Try to leave a good impression on others as well as make busy life more pleasant to deal with!

Conversation & Listening FAMILIARIZE WITH THE COMMON SITUATIONS STUDY THE MODEL CONVERSATIONS

Common Business Situations There are various business situations in which you may meet people for the first time. You get to know a stranger on an occasion. E.g. You have exchanged several emails with a business partner before a face-to-face meeting. E.g. You get to know a stranger who attends the same meeting/seminar/conference with you. You are introduced to an unknown senior. E.g. You are a new entrant in a company and being introduced to the executives. E.g. You visit your business partner’s company and are introduced to that company’s executives.

Common Business Situations You are introduced to an unknown peer. E.g. You are a new entrant in a company and being introduced to other colleagues. E.g. You are introduced to other people who have the same social status. All kinds of introductions should go with courteous greetings. Show your professional image, business manners and leave a good impression on others in the first meeting!

Listening to Conversation 2-A Topic: Introducing yourself and greeting in the first meeting Situation: Lisa is attending an international training program provided by her multinational company at Tokyo. The program offers two classes for 35 middle and senior executives of 7 different nationalities . Task: Listen to the following conversation and fill in the blanks. Tip: Always greet as soon as you hear the other person’s name.

Listening and Filling in the Blanks Lisa: Hello, I don’t suppose we’ve met before. I am Lisa _____ from Canada. Joyce: ___ ___ ___ ____! My _____ is Joyce Wang. Please call me Joyce. I’m from _____. Lisa: ____ ____ ____ _____, too! Joyce.

Listening to Conversation 2-B Topic: Introducing a peer to a senior Situation: Joyce, an assistant manager of marketing from Taiwan, introduces her new friend, Paul Johnson, whom she just met in her class, to her supervisor at a coffee break. Task: Listen to the following conversation and fill in the blanks. Tip: While introducing a peer to a senior, paying respect to the senior before the introduction.

Listening and Filling in the Blanks Joyce: Sir, ____ ____ ____ an American HR associate in my class to you? Wu: Sure, my _____. Joyce: Mr. Wu, this is Paul Johnson, HR Officer from the______. Joyce: Paul, this is my _____, Mr. David Wu, Marketing Director of Taiwan ______. Wu: ______ to meet you, Mr. Johnson. Paul: Please call me Paul, sir. It’s my ______ to ______ you.

Listening to Conversation 2-C Topic: Introducing two peers to each other Situation: Joyce introduces Lisa and Paul to each other. Task: Listen to the following conversation and fill in the blanks. Tips: While introducing two people to each other, make sure you know how to pronounce their names. Check if the two people have ever met before the introduction.

Listening & Filling in the Blanks Joyce: ____ you two ____? Paul: I ____ had the pleasure. Lisa: We _____ been properly introduced. Joyce: Then, ____ me introduce you. Joyce: Lisa, this is Paul Johnson from the _____. Joyce: Paul, this is Lisa Black from Canada. Lisa and Paul: ____ ____ ____ ____!

Practices Handshaking Exchanging business cards Check your answers Find a partner and Read aloud the dialogues Add the body language Handshaking Exchanging business cards

Conversation 2-A Lisa: Hello, I don’t suppose we’ve met before. I am Lisa Black from Canada. Joyce: Nice to meet you! My name is Joyce Wang. Please call me Joyce. I’m from Taiwan. Lisa: Nice to meet you, too! Joyce.

Conversation 2-B Joyce: Sir, may I introduce an American HR associate in my class to you? Wu: Sure, my pleasure. Joyce: Mr. Wu, this is Paul Johnson, HR Associate from the headquarter. Joyce: Paul, this is my supervisor, Mr. David Wu, the Marketing Director of Taiwan branch. Wu: Pleased to meet you, Mr. Johnson. Paul: Please call me Paul, sir. It’s my pleasure to meet you.

Conversation 2-C Joyce: Have you two met? Paul: I haven’t had the pleasure. Lisa: We haven’t been properly introduced. Joyce: Then, let me introduce you. Joyce: Lisa, this is Paul Johnson from the headquarter. Joyce: Paul, this is Lisa Black from Canada. Lisa and Paul: Nice to meet you!

Further Practice Replace you and your partner’s names with the ones provided in the script. Read the script again by using your own names. Practice the different situations for introducing and greeting with your own names without reading the script.

WRITE DOWN YOUR WON SENTENCES. Writing Practice WRITE DOWN YOUR WON SENTENCES.

Write alternative expressions to the following statements. Write down your own sentences. I am Lisa Black. e.g. My name is Lisa Black. 2) Nice to meet you! ______________________________________ 3) Have you two met yet? 4) He is a human resources (HR) associate. 5) May I introduce you to Ms Lee?

You can also say this… Study the following alternative expressions. 1) I am Lisa Black. e.g. My name is Lisa Black. 2) Nice to meet you! (I’m) Pleased to meet you. (I’m) Glad to meet you. It’s a pleasure to meet you. It’s my honor to meet you. 3) Have you two met? Do you two know each other? May I introduce you to him? 4) He is a HR associate. He reports to HR Manager. He is (in charge of training and recruiting) in HR department. 5) May I introduce you to Ms. Lee? Please allow me to introduce you to Ms. Lee. Please let me introduce you to Ms. Lee.

Checkpoint Why is the first impression important? When do you need to introduce yourself to others? Provide three examples. How do you introduce a peer to a senior? How do you introduce two peers to each other? Ho do you greet a new acquaintance?

DO YOU HAVE ANY QUESTIONS? End DO YOU HAVE ANY QUESTIONS?