Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 1 Created By C. Standerwick Patient Participation Group South Lewisham Group Practice

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 2 Why? Patient participation groups were developed Patient participation groups were developed As a way to extend patient involvement. As a way to extend patient involvement. A format that encourages people to engage with the NHS at the same time as engaging in their own health care. A format that encourages people to engage with the NHS at the same time as engaging in their own health care. They can provide practical support for the practice. They can provide practical support for the practice. They can contribute to the continuous improvement of services. They can contribute to the continuous improvement of services.

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 3 Mission Statement Why do we need a mission statement? Publicises the vision, values and intention of an organisation/group It will focus the group (a mission statement is best developed with the input of all members) The best mission statements are 3-4 sentences long Believe in your mission statement, if you don’t how will you expect others to Mission Statement – by Walt Disney "To make people happy”

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 4 Develop Aims & Objectives Example Aims To participate in the health improvement of the local population To encourage patients to engage in their own healthcare Objectives To have knowledge on issues that impact on health Being a signpost to other services. agencies Sharing experience & feeding back Identifying areas with scope for improvement Highlighting excellence Turning knowledge into action Supporting change Bringing peers together for mutual encouragement Promoting self-management Linking into the community

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 5 What can you do to help? Provide services/facilities in the surgery i.e. resource library, health promotion information (where space allows) Fundraising Help with patient surveys, and discuss results Contribute to service development and decision making Lobby local organisations, patients etc.

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 6 This is not! A forum for individual complaints A tool for Implementation of the Governments or any individuals pre-determined agenda Unwanted extra workload

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 7 Continuing Growth We must make sure we monitor progress against objectives Publicise our successes Involve people Learn from other groups Expand activity (we do not want to become stale) Make sure we review our objectives regularly

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 8 Available Resource National Association Of Patient Participation N.A.P.P What do N.A.P.P do? Encourages the formation of patient participation groups Provides information for groups Organises national and local conferences for groups to share best practice Maintains the nationwide network of groups Seeks to influence national policy Supports PCT initiatives

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 9 What do they have available to help? Funded to work with Primary Care Trusts Tool kit available Information available on pilot projects Help line Website forum Local/regional support

Version 1.1 Date published: February 2011 © First Practice Management, a division of SRCL Ltd. You can download & adapt this document for use ONLY within your Practice; you are not permitted to supply it to any other organisation. 10 N.A.P.P contact information Information on N.A.P.P. publications is at Reference used in developing presentation: National Association of Patient Participation example slides.