NH VT MA* CT* RI NJ MD DE AK HI nActive in at least one locality nPetition pending with local PUC or PSC for nStatewide I&R model developed n2-1-1 under consideration nNo commitment to date National Initiative WV

211 Mission: Excellent, Everywhere and Always Excellent: high quality and consistent 211 experience, AIRS Standards and Accreditation Everywhere: every American has access to from every type of telecommunications device; multi-channel access Always: around the clock (24/7 – 365) and in a sustainable way

211US Purpose: National Support Centers and state systems participate in 211US and national integration planning 211US respects and engages the historic partners and respects the organic development of US is accountable and transparent to the network of partners and supporters

211US Importance and Impact on the National System 211US Steering Committee (Jan-Feb, 2013) Outline of Transitioning for a Sustainable Future 211US State Entities Centers 211US Steering Committee and Task Groups State 211 Directors AIRS United Way Worldwide Federal government agencies United Way Council of States National nonprofit organizations Corporations Research Consortium

6 The United Way Business Plan Bill Kitson – United Way of Greater Cleveland and Bob Nelkin – United Way of Alleghany County Big Data and National Dashboard Peter Manzo – United Ways of California and Laura Marx – United Way of North Carolina Quality Assurance and Performance Robert Brown – Heart of Florida United Way United Way CEO Summit (2016) Christine Benero – Mile High United Way and Anna Babin - United Way of Greater Houston Mission United (Veteran Affairs) Kathleen Cannon – United Way of Broward County CEO Sponsors for National Compacts

Michigan Service Areas Iosco Ogemaw Applications in process MI Quick Facts St. Clair 8 information centers Statewide scalable call/contact management platform Current database of 7,900 agencies offering 30,000 programs & services Over 498,000 direct requests and 550,000 web-based referrals in 2014 – Over 1,000,000 total 24/7/365 access Over 180 languages available Direct requests rose 13% in 2014 Web-searches rose 260%

Why do people call Michigan 2-1-1? 29% 10% 5% 18% 7.5% Utilities Housing Food Income & Family Assistance Health

2-1-1 Partnerships Veterans Transportation Community Living Initiative Transitioned MI211 to a true statewide collaborative, opening new opportunities for partnership and funding Single Consistent Statewide Database Shared Statewide Contact Management Platform 500+ New Transportation Resources Statewide Transportation Study State of Michigan: DHHS, Attorney General, MDOT The state is turning to as a reliable, cost-effective vendor for services and data Coordinated platform for 800-MICH-VET helpline Used MI211 to coordinate SE Mich flood response SNAP Outreach funding Data contractor for OK-2-SAY School Safety Hotline

2-1-1 Partnerships MAUW: Michigan Children’s Health Access Program (MI-CHAP) Two year project with MAUW will address social determinants of health for to improve health of Medicaid-enrolled children Expands Kent County model to eight communities Integrates into CHAP service delivery model Uses to pilot Virtual CHAP in areas without local CHAP team Michigan Economic Impact Coalition: Free Tax Prep Consumers Energy funds coordination to expand use of free tax services and bring back more dollars to low-income families 50% of MEIC clients came from referral Returned over $60 million in refunds and credits to low-income households across Michigan Key to securing UWW MyFreeTaxes Helpline contract

2-1-1 Partnerships – under development Consumers Energy – October 2015 launch goal Negotiating contract to assist with energy assistance enrollment and Home Heating Credit applications. MI 211 assisted 45,000 CE customers in 2014 Builds on tax prep partnership with MEIC Cooley Law School – November 2015 launch goal Cooley and Army OneSource have approached MI211 to coordinate Veterans Legal Assistance Hotline Pilot for AoS and American Bar Association national veterans legal assistance hotline Aligns with UWW Veterans Compact

2-1-1 Partnerships – under development CDBG National Disaster Resiliency Competition– October 2015 launch goal National competition to improve coordination and increase capacity to respond to disasters Two-phase process to share $1 billion in national funding MI 211 is only non-governmental agency included in initial state proposal Cyber Crime Victims Assistance Pilot – 2 nd Qtr 2016 goal Kent County 9-1-1, State Police and FBI approached to partner for assistance to victims of online fraud and harassment Cyber crime calls estimated to annually generate 40,000+ calls to local 9-1-1s in Michigan FBI is seeking a national solution to assist cyber crime victims

MAUW / MI211 Support to system FY (through May 2015) Payments to Local Partners….$432, System Costs Paid by MI 211………$312, Other Indirect Support……………….$120, Total……$864,829.43

2-1-1 tools to support United Ways

Scheduled Enhancements Phase 1 Enhance map boundary and demographic display Customize date search Print/download reports Add social media links for sharing Counts data Display subcategories on map Include “don’t know/ do not want to give” ZIP codes into category data counts Phase 2 Redesign homepage Reclassify center areas by county, congressional districts, etc. Phase 3 Create mobile version of dashboard Phase 4 Include resource information in Counts