IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR  Innovation   Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.com Website: www.hrmdco.com

IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System 60% to 70% of all terminations are due to employee absences Employee-to-Supervisor absence reporting can be time consuming, inaccurate and delayed. Can lead regulatory compliance issues, the inability to effectively staff and control labor costs, union grievances and higher-than-necessary insurance program costs Via IVR, this HIPPA compliant system: ~Captures current and historical call-off data 24/7directly from employee ~Supervisor notified (via PDA if you like )within 20 seconds of call off. ~Tracks absences cumulatively, by individual event or claim ~Tracks whether continuous or intermittent absence, tardy or leaving early ~Reports on those paid or unpaid absence programs as desired by employer

IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System ~tracks each event against actual time worked via receipt of regular reports from payroll or other data sources Posts information in real time on two websites; one providing absence details to supervisors and another providing a comprehensive, “what’s going on out there ” dashboard for HR Data is easily exportable to other applications At employer’s option, vendor can execute necessary compliance transactions Average 15% reduction in absence rates Y1 + 10% post-sentinel effect Call center-based or internal FMLA reporting systems can be costly and produce inaccuracies due to inconsistencies Here, via IVR, employees self-report potential FMLA claims into a tracking and reporting system System deploys 12-years-in-the-development, proprietary algorithms that automatically pre-determine FMLA eligibility;

IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System System can interact with client’s current FMLA administrator, or Vendor can provide full administration; ~mailing EE certification forms ~approving denying claims ~tracking continuous and intermittent leave occurrences, ~maintaining EE FMLA leave time balances ~monitoring EE intermittent leaves for abuse/suspect claims Real time reports (20 seconds after call-in) provided to HR & field managers Trend reporting -headquarters level roll-up and on down Federal and state forms auto-mailed to employees Less costly than labor intensive call center approaches   

Employee Absence Record

Employer Absence Tracking

FMLA Absence Tracker Included or Stand Alone

U.S Midwestern Manufacturing Company Absence Management Case Study Mid-Sized manufacturer suffering from supervisor-reported, inconsistent absence data plus errors in the administration of FMLA, state mandated leave laws and general company attendance policies Outsourcing vendor installed custom-scripted, IVR driven, employee-self-reported absence tracking system (most everyone has a telephone) that resulted in a squeaky clean & homogenous database Vendor’s Absence Management system and with vendor help, those processes affecting a local medical clinic, were customized to meet client’s unique attendance policies, comply with state mandated leave benefits and enable consistent enforcement of absence abuse policies Results include significant reductions of 1.2 FTE’s in HR, in front line manager involvement, of 20% in absence rate, in problematic claims, in number of Federal & State leave claims processed

Next Steps This product/service is contained in the HR Specialty Products & Services Catalogue™ Operational level details about this particular service provider can be obtained in conference with the vendor The HR Mining &Distribution Co. is an independent and contracted representative of the vendor Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com Thank you for your potential interest in this fresh thinking