John C. Smith Chief Executive Officer TMA Systems Moving an Organization from Good to Great Based on the book by Jim Collins John C. Smith Chief Executive Officer TMA Systems

What is a CEO’s Responsibility? Take care of all stakeholders Customers Employees Owners

Is the answer that we need just Great Companies? We need great leaders We need great managers We need great peers We need great contributors “Great management of resources (people) equals great companies”

Elements of Great Management

Element 1: Job Clarity Individuals need to have job clarity I know what is expected of me It is not about understanding what my job is but how it fits into the roles of others It is not what we need to do, but what we need to achieve – clarity of outcomes

Element 2: Necessary Materials and Equipment Individuals need to have the tools to do their job I have the necessary materials and equipment to do my work right Understanding that a lack of materials and tools is a major stressor at work I understand what I need so I can do my job

Element 3: Matching Strengths to Jobs Managers need to match an individual’s skills with their work Having the ability to do what you do best at work every day Matching an individual’s innate talents to their work Greater engagement Higher productivity Ability to focus on strengths versus improving weaknesses makes for better managers

Element 4: Recognition and Praise Individuals need to be recognized and praised At least every seven days, recognize the individual for doing good work The best leaders always find something to praise Praise should outnumber blame for very high performing individuals (5.6 to 1) We are hardwired to notice bad things – eliminate your negativity bias We are hardwired to feel strange giving praise – eliminate this

Element 5: Be a Caring Individual Care about the people you work with Individuals feel good about themselves when they know someone cares about them Individuals feel like they belong if someone cares Listening and caring generally is important to individuals People who feel cared about are 22% less likely to leave an organization It is important to be real: show humility and be human

Element 6: Mentor Mentor individuals within the organization Be the person that encourages another’s development Having an individual who can help us steer our life is important Informal mentoring is more successful than formal mentoring Note: Two people find each other when they are in need. One is in need, one is willing to give help.

Element 7: Value Individual Opinions Value the opinions of all individuals Individuals need to feel that their opinion counts People who come to work with their brains use them for the collective good Ask people for their solution rather than telling them, and use their input

Element 8: Connect to a Noble Cause Connecting to a noble cause makes people feel good If a company has a noble mission or purpose, it will make individuals feel good Feeling a sense of or being part of the community is important to individuals

Element 9: Team is Important Being committed and part of a team is important to individuals Knowing your fellow team members are committed to quality work is important Identify and remove the slackers As a leader, set high standards that are fair and work towards achieving them The lowest performer sets the standard for the team

Element 10: Having a Best Friend at Work Having a best friend at work provides a feeling of security Knowing you will not be left alone when you are in trouble Having a level of trust that you will be pulled out of the water if you are in trouble Having the safety of knowing that you are allowed to learn from your mistakes Creating an environment where it is possible for people to become friends

Element 11: Providing Feedback It is important to talk to individuals about their progress at least once every six months Formal appraisals are good, but regular person-to-person coaching and feedback is more important

Element 12: Opportunities to Learn and Grow It is important for individuals to be able to look back on an annual basis and say that they had the ability to learn and grow Have an understanding of what drives a person to grow Care about what the person is trying to achieve – and listen Attempt to understand what makes the person tick Help each individual sort out a plan for growth

Element 13:Create a Fair and Just Culture What is a fair and just culture? Learns and improves by openly identifying and examining its own weaknesses An organization that is as willing to expose areas of weakness as they are to display areas of excellence Provides an environment where individuals feel safe and emotionally comfortable A culture where every individual feels respected in each work interaction they have

The Consistent Features Your Organization Needs Empowerment Dignity Respect Appreciation Fairness Trust

The Cost of Not Invoking These Features in Your Organization Cost of recruiting Cost of training Effect on customers and co-workers Ultimate negative effect on revenue “Great management of resources (people) equals great companies”

Please complete the evaluation. Questions? Please complete the evaluation.