System Support Dept. System Support Dept. 05/03/ /03/2010

ENGAGED PROJECT THIS MONTH System Support System Development - Develop the BCS - Data Center of N’orch - Data Center of DongNai - PBX system support

Data Center of N’orch Install the fix pack 7a of DB2 over staging system. A Setup PCs, printer and telephone for the temp HCM2 office in 8F. B Replace the knife of cutter machine. C Fix the problem as user cannot login to webmail. D

Data Center of N’orch (cont) Data Center Maintain during the Lunar Year holidays: - Don’t shutdown the system. - Monitor the system everyday. - Follow the schedule to change the air conditioner in the UPS room E Printing the Policy and Invoice: new policies Invoices - 10 reprint policies F

Data Center of N’orch (cont) Data Center MA in Feb 2010: - Check the water from the ceiling, because we have water drop in the datacenter last time. - Check the Fire Alarm System successfully - Cleanning the pipe of the Chille Machine helps our system to run smoothly. - Test the alarm of the system for example: hot order, access control… G

Data Center of DongNai Support and setup 5 PCs and 1 printer for temp Dong Nai Office A Cooperate with Viettel in DongNai to survey and prepare to deploy the fiber cable for MPLS leased line. B Support GA to register 10 telephone lines for Dong Nai Office. C

Data Center of DongNai (Cont) Finish network diagram and design the IP address. - 1F : 15 Ethernet ports - 2F : 2 Ethernet ports - 3-5F : 10 Ethernet ports for each floor - IP Address: to E Setup the scanner and testing first. After finish to setup the Dong Nai Office, just send the scanner to there. D

Network diagram and the IP address plan.

PBX System Support Maintain the PBX system in Norch and Hanoi Office base on the PBX MA contract with One Corp: - Backup the configuration file. - Check the billing, recording system - Check the ITG configuration - Check all of Ext numbers and calling right. B Cooperate with GA and Viettel to find out the reason our telephone fee increased in 10,11,12/2009. A

PBX System Support (cont) Support AA Dept to move the analog telephone number from Norch to TWC: - Used for backup telephone number to dial to the AVICAD system of Associate Vietnam Insured. C Cooperate with One Corp to fix the problem of ITG in Cantho CS Office: - Change the new ITG card. - Update and re-install all of configuration. D

Develop the BCS system AS attaining Quota(%) Modify the batch job to export the statistic documents for Underwriting Dept : - New business in working month list - ME list - Incomplete list - Decline & Postpone list - CFS list Export every working month. Add the code of underwriter in the list. A

Incomplete report with underwriter code

Develop the BCS system (Cont) B Finish to setup the new regulation to calculate the performance and salary for agency with FYC method. ModifyCreate New Data / Rules Tables2415 For instant performance report For monthly performance Program coding (files)12 SQL command1512

Develop the BCS system (Cont.) C Modify in the new contract system to protect one policy can not take underwriting twice a day. Prevent the problem with the management confirmation slip.

Develop the BCS system (Cont.) Separate 2 functions “re-establish” and “cancel” when make new payment voucher. - Support CS to cancel the receipt if they issues already but collector can not get the premium. And re-establish when they want to collect the premium later. D

Develop the BCS system (Cont) E Separate the Vietnamese and Chinese language: - Completed 94 programs - On the production system: 76 programs - On the staging system: 18 programs F Design and develop the retention plan system.

Result of queries form by employee Queries the record for the retention plan form by employee

Design and develop the retention plan system (cont). Result of queries form by department Queries the record for the retention plan form by department

Develop the BCS system (Cont) G Develop new function : Insurance payment by ID card and transfer: - If the payment amount is more than 20 millions must pay by ID card or by bank transfer - Division and effected operation: CS, POS, Accounting and Finance. - Still progressing.

Insurance payment by ID card and transfer

PLANNING PROJECT FOR NEXT MONTH Follow the schedule to setup the Dong Nai CS Office. A Install the fix pack 7a into the DB2 production system. B Maintain BCS and B2E system. C

AS attaining Quota(%)