Usability Test Jeffrey Aguilar Loren Trejo Chris AbuGhazaleh May 18, 2007 WebUT

Overview Received a request for proposal from Clark Construction Received a request for proposal from Clark Construction Responded with a letter of interest Responded with a letter of interest Conducted thorough research of Clark Construction background Conducted thorough research of Clark Construction background Website visited and evaluated Website visited and evaluated Client Meeting Client Meeting Created a usability test draft including scenarios Created a usability test draft including scenarios Conducted sample usability test with analysis Conducted sample usability test with analysis The Ultimate goal The Ultimate goal

The WebUT Team Dedicated lab, with digital recording technology. Dedicated lab, with digital recording technology. Longest running independent testing lab in Southern California. Longest running independent testing lab in Southern California. Over 125 products tested since Over 125 products tested since Vast experience with software and web applications. Vast experience with software and web applications. Vast experience with input devices. Vast experience with input devices. We address both usability and ergonomics! We address both usability and ergonomics! The team for this project: Jeffrey Aguilar, Loren Trejo, and Chris AbuGhazaleh The team for this project: Jeffrey Aguilar, Loren Trejo, and Chris AbuGhazaleh

Background The Clark Construction Image The Clark Construction Image Type of work Type of work The Construction Industry and Competitors The Construction Industry and Competitors Website visited and evaluated Website visited and evaluated Clear Understanding of Project Clear Understanding of Project

UT: Why Usability Test Increase productivity- Clark Construction employers will have time to do other timely tasks and not worry about the website and website complaints Increase productivity- Clark Construction employers will have time to do other timely tasks and not worry about the website and website complaints Increase customer satisfaction- Browsers of the website will be satisfied with the new user friendly site Increase customer satisfaction- Browsers of the website will be satisfied with the new user friendly site Reduce development time and costs- An updated website will have no need for new developments Reduce development time and costs- An updated website will have no need for new developments Reduce maintenance costs- Maintenance will be minor if any Reduce maintenance costs- Maintenance will be minor if any Decrease training and support costs- The IT department at Clark Construction will have less troubleshooting the website and fewer questions from customers with the usability tested website Decrease training and support costs- The IT department at Clark Construction will have less troubleshooting the website and fewer questions from customers with the usability tested website

UT: Analysis Understand how the users will use the web site Understand how the users will use the web site What tasks are critical What tasks are critical What tasks are most frequent What tasks are most frequent Step by step how users complete tasks Step by step how users complete tasks Users interviews, observation to gather input Users interviews, observation to gather input Usability means designing interface to allow user to perform their tasks efficiently and effectively

The Plan The main focus that WebUT will put the spotlight on and research with our usability test is the question of time and money. We have evaluated the Clark Construction website with this in our mind to gain more clients and improve user satisfaction which will lead to many improvements The main focus that WebUT will put the spotlight on and research with our usability test is the question of time and money. We have evaluated the Clark Construction website with this in our mind to gain more clients and improve user satisfaction which will lead to many improvements Unbiased testing/Finding the right participants Unbiased testing/Finding the right participants Creating scenarios that are constructive in the development of the new website Creating scenarios that are constructive in the development of the new website Prioritizing Website Needs Prioritizing Website Needs Analysis Analysis Conclusion with final report Conclusion with final report

Time Chart for Project  Over 50% of work has already been completed

Money Management Average dollar amount about $30,000 for usability test Top 4 highest costs for usability testing with WebUT

Expected Benefits Time benefit- Well worth the time Time benefit- Well worth the time Financial benefit- Return on investment will be high Financial benefit- Return on investment will be high Being one step ahead- An updated website with all new features Being one step ahead- An updated website with all new features Upholding your reputation- Keeping the image of your company at the highest level Upholding your reputation- Keeping the image of your company at the highest level Design of the website- A cleaner and more professional website Design of the website- A cleaner and more professional website Future employees- A company that everyone wants to work for Future employees- A company that everyone wants to work for Future clients- Landing the big projects Future clients- Landing the big projects Improve Customer satisfaction and loyalty- The repeat visitors Improve Customer satisfaction and loyalty- The repeat visitors

Reaching a Higher Level Reaching a Higher Level Web UT would like to thank you for your time and appreciates your company in considering us for this project. Web UT would like to thank you for your time and appreciates your company in considering us for this project.