Management Information Systems Chapter 1 MIS 260

2 A Little History

3 The Organizational Environment External forces cause firms to reexamine how they compete:  Internet Economy  Globalization  Business Ecosystems  Decapitalization  Faster Business Cycles  Greater Transparency and Accountability

4 The Organizational Environment Internal structural forces affect how companies operate:  Demand-pull  Customer centricity  Self-service  Real-time working  Team-based working  Anytime/anyplace information work  Outsourcing and strategic alliances  The demise of hierarchy

5 The Organizational Environment Goals of the New Work Environment Leveraging knowledge globally Organizing for complexity Working electronically Handling continuous and discontinuous change.

6 The Technology Environment Hardware Trends  Moving Toward Wireless

7 The Technology Environment Software Trends  Network-centric

8 The Technology Environment Data Trends  Move Towards Content

9 The Technology Environment Communication Trends  Internet-centric Telecom

10 The Mission of Information Systems The mission is to improve the performance of people in organizations through the use of information technology.

11 A Simple Model

12 A Better Model

13 Organization of this Book Part I - Leadership Part II - Technologies Part III - Delivery Part IV - Supporting work Part V - Looking ahead

14 Case Example: Mead Corporation

15 Case Example: Mead Corporation

16 Case Example: Mead Corporation

17 Case Example: Mead Corporation