NCR IT Services Marketing Plan Owner: Edward Szczeck

Mission Statement 24/7 I.T. support Customer Satisfaction Experienced Consultation 50K in profits by the end of 2012

General Company Description This company is an IT support firm One year the goal is to gain 500 customers and make enough overhead to no longer need external contracts or employment. Products and services will be directly marketed to any business and restaurant. NCR IT Services has over 15 years experience in the IT field, and we are licensed to design computer network infrastructure.

SWOT Analysis Our strengths are computer technology and knowledge through experience. Solid information at an affordable rate. Our weakness is the inability to market and advertise our services due to high costs. Our external opportunities are advertising to small businesses and point of sale hospitality businesses.

Products, and Services $100 lifetime service plan. This plan allows for a 20% discount to all service related calls. VNC support through the internet at $50 per hour. If parts are needed authentic parts will be ordered from the manufacture. This is a service based company which will hold no inventory.

Marketing Plan Marketing through monthly circulations, flyers, surveys, the internet, and businesses door to door. Currently, NCR IT Services markets on the YellowPages.com, St. Stephens Church Flyer, and the Food Service News paper that cycle monthly to over 10,000 local restaurants.

Market Research Economics Current demand in target market - There is a large demand for used or refurbished point of sale restaurant equipment. Growth potential and opportunity for a business of our size is strong in an economy that is about to recover.

Future Product Service Plans Plans are quarterly 8 computers/ two printers – $ computers/four printers -$ computers/eight printers- $ computers/16 printers- $

Competition Table of Our Top Competitors FactorMeStrengthWeaknessCompetitor ACompetitor B Importance to Customer Products Will be orderedxHeld in inventoryHeld in inventory and ordered 1 Price Low and FairxHighHighest1 Quality ExcellentxGood 1 Selection Services onlyxSales and service 3 Service ExcellentxGood for large companyFair for a large corporation 1 Reliability Good dependent on others XSmall business with hundreds of team members Large business with thousands of team members 2 Stability One service one needXSince 1972Since Expertise Licensed by stateXTeam of software and hardware techs 1 Company Reputation New?XGoodFair1 Location North metro of MplsX5 stateNationwide2 Appearance Good but small companyXGood 4 Sales Method NoneXSales department 2 Credit Policies All major cards acceptedXAll CC accepted 2 Advertising Yellow pages.com and Food Service News XFood service News and internet Nation wide TV and Radio 1 Image Good but small home business XGood 3

Marketing Mix Strategy: Price All customers receive a half hour of free consultation. Hourly: 0-25 miles of travel is free of charge. Labor is 50$ miles of travel is 50$ trip charge. Labor is 50$ miles of travel is 100$ trip charge. Labor is 50$ miles of travel is 200$ trip charge. Labor is 50$ 175 miles or more is 400$ trip charge. Labor is 50$ All VNC sessions are the same as labor at the 50$ per hour. Part orders will be assessed a 10% to 20% service fee. Memory upgrades are 50$ for 1 gig and 100 for 2 gig. We offer recycling of electronics for 10$ to 20$

Operational Plan The operational plan is to service customers with real I.T. solutions. This will be done from my home office through the use of our I.T. equipment and with our technical experience. We offer technical support and using dial up support when available. Onsite support will be offered when dial up/phone support fails.

Suppliers North Country Business Products Inc. at th Ave N Plymouth, MN Quality Retail Systems Rochester NY Digikey Inc. MN Micro Center MN Osseo Electronics Auction Inc.

Management and Organization Management - Edward Szczeck President/IT Professional, Anna Ahlstrom Book Keeper, and Burns Brothers Associates for accounting. Objective To obtain 3 challenging network contract positions per week that will utilize our knowledge, experience, and business talents in networking and data based technologies. This will ensure solid network architecture by optimizing network performance to provide the company and its customer’s efficient access to accurate information.

Professional, Advisory Support, and Summery Board of directors – Edward Szczeck and Anna Ahlstrom Management advisory board- none Attorney – Thomas Motez Law Offices Accountant – Burns Brothers Associates Insurance agent – none Banker – Blair Haselrud - Wells Fargo Consultant or consultants – New Horizons Mentors and key advisors –Former business owners : Scott Spinks, Steven Auburn, and Gary Limborg