INTRODUCING THE SERVICES SETA Presented by Peta Broomberg Senior Chamber Manager

INTRODUCING THE SERVICES SETA SETA’s were established in March 2000 including SSETA Our SETA is one of 22 SETAs currently Focus is on the services sector It is the most diverse SETA Comprises of 37 SIC Codes covering a range of industries Grouped into 11 chambers for focused management

INTRODUCING THE SERVICES SETA It is one of the most successful SETA’s It is the most visible and recognized SETA It comprised of the largest member base by Dec 2005 with over member companies now after levy exemptions Seen as the leaders in the industry

OUR ROLE IN THE SERVICES SECTOR Report to the Minister of Education and to the South African Qualifications Authority on our initiatives Support the implementation of the NQF as well as the newly established QCTO Disburse levies collected from employers for training of staff Develop & implement our sector skills plan Develop & administer learnerships, skills programmes, etc Through learnerships we assist new entrants into employment (gainful employment) thus contributing to productivity and employment growth

OUR ROLE IN THE SERVICES SECTOR CONT. In line with the NSDS to develop a culture of “high quality” life-long learning in our sector Ensure learners are trained by accredited providers Stimulating and supporting skills development in small businesses Support development of people with disabilities, NGO’s, CBO’s, etc Implement the National Skills Development Strategy Undertake quality assurance within the sector

OUR ROLE IN THE SERVICES SECTOR CONT. Promoting skills development for employability and sustainable livelihoods through social development initiatives thus contributing to the alleviation of poverty in our country

SIC CODEBUSINESS SERVICES 99055Call Centre management of people 9008Direct Marketing Event & conference Management excluding the operation of convention centers 88910Labour Recruitment & provision of staff 88130Marketing Research & Public opinion polling 9001Marketing Services 99053Valuers (incl Auctioneers) 84203Estate Agencies Standard Classification Codes Per Chamber SIC CODEMANAGEMENT SERVICES General Consulting (incl management consulting code 99015) 9002 Marketing communications (incl Public Relations) 88900Business Services N.E.C Other business activities incl Administrative & Secretarial 99039Generic Project Management 84202Property management Associations, federations and umbrella bodies, (incl professional bodies) 99014Quality Management & related services SIC CODECLIENT CARE SERVICES Beauty treatment (incl nail, skin and health) Other service activities (incl Commercial services) 99030Funeral & related activities 99023Men & ladies hairdressing SIC CODE COMMERCIAL & INDUSTRIAL SERVICES 75121Mail handling and Courier services 75110National Postal activities 99002General Cleaning Miscellaneous item hire ( video, car etc) 99052Truck & Plant Hire

NEW CHAMBER STRUCTURE Peta Broomberg Senior Chamber Manager Chamber Managers Nomfezeko VendleCleaning and Hiring Shainaaz RambeharyCall Centre, Labour Recruitment Priscilla DavidEvents and Creative Animation Tshepiso MofokengProperty, Real Estate, Auctioneering Joelyga LawrencePostal and Hairdressing Dharmisha GovindMarketing and Communications Chantal RodriguesProject Management, General Business Consulting Naseema HaffejeeFuneral and Beauty Chantal MonyaneQuality Management, Payroll and Secretarial Ria JordaanSME Devan NaickerAssociations and Federations

National Chamber Boards Makes policy decisions across chambers makes policy recommendations to council EXCO responsible for ensuring that decisions made by the Council are properly implemented; monitoring and enforcing agreements concluded by the Council; preparing relevant reports for Council; and generally performing any power, or function delegated to it by the Council SME Advisory body for SME sector (Nominated from board structures) Industry Skills Committees (national) Decision making body for the industry OUR GOVERNING STRUCTURES Disability Advisory body for people with disabilities (Nominated from board structures) ETQA Committee Nominated from Board structures Audit Committee Selection based on expertise Provincial Councils Comprises Chairs and vice chairs of Provincial Chamber clusters Other Support Structures Remuneration Committee Selection based on expertise

ROLE OF THE COUNCIL Control and governance of the affairs of the SETA. Represented by:  Organised employers  Organised labour

THE ROLE OF EXCO EXCO is responsible for, ensuring that decisions made by council are properly implemented. monitoring and enforcing agreements concluded by the council. preparing relevant reports for council, and generally performing any power, or function delegated to it by the Council.

EXCO IS COMPOSED OF: Chairperson from each chamber board. The chairperson & vice chairperson of council. The following non voting members, the SETA CEO, chairperson of the audit committee, company secretary and other persons deemed necessary and appropriate by the chairperson.

THE ROLE OF INDUSTRY (CHAMBER) REPRESENTATIVES Represent either employer or employee constituency. Operate by taking a mandate and communicating effectively with the constituency. They are the SETA’s communication channel to and from the constituency.

ROLE OF CHAMBER MANAGERS Provide support and infrastructure to ensure chamber boards are able to facilitate the generation of qualifications and standards. Develop and implement industry skills plans to meet sector objectives. Identify and develop learnerships to meet industry needs.

ROLE OF CHAMBER MANAGERS CONT. Promote a culture of life long learning to improve and broaden skills. Communicate with stakeholder groups.

THE DIFFERENCE THE SERVICES SETA HAS MADE Created more opportunities for those exiting the schooling system Created more opportunities for those who have worked for years and have had no qualifications e.g. Domestic Workers) Created a skills consciousness for employers and employees Recognised previous skills acquired (Recognition of prior learning)

THE DIFFERENCE THE SERVICES SETA HAS MADE Incited our country to question whether our school learning system prepares one for the world of work or not. Created employment opportunities for the unemployed (gainful,entrepreneurs and other) Created opportunities for people with disabilities

THE DIFFERENCE THE SERVICES SETA HAS MADE Improved quality of life of many (income = less poverty) Created entrepreneurs Created a culture of life-long learning Contributed to the development of our sector and the economy

Skills Plans Grants Providers Qualific ations Standards Industry objectives Learner- ships Return on invest- ment

A Qualification A homogeneous cluster of Fundamental, Core and Elective standards developed by, and appropriate for an industry, registered for public use with the South African Qualifications Authority at a Level within a Band on the National Qualifications Framework

A Learnership A structured skills development process, identified and financed by an industry, that takes place on the job, that gives competency to learners in the theory and skills of a qualification required to fill actual or probable gaps in labour supply

Recognition of Prior Learning A process used to relate informal training, life and work experience to a set of specific unit standards, to allow the candidate access to wider career and workplace training opportunities. Candidates compile their own portfolios of evidence to prove competencies. Process leads to assessment & certification - or identifies need for further development

INDUSTRY OBJECTIVES Relevant qualifications  Standards Generating Body  Learnerships  Cross-cutting qualifications Training providers  Workplace assessment Industry involvement  Workplace skills plans  Communication

GRANTS Mandatory grant and implementation grant 50%  SDF & WSP required  ATR proves implementation of WSP  Proof of expenditure  Accredited training providers must be used Discretionary grants 20% Applied for by the industry through a proposal, eg. ABET, RPL, learnerships, bursaries etc.

WORKPLACE SKILLS PLANS 50+ employees – full WSP – SME Training Report Claim 1-19 – SME Training Report Claim

THE WSP PROCESS 1.Form consultative forum 2.Identify company objectives 3.Identify resources required 4.Take stock of skills; identify gaps 5.Set priorities; the route; the budget 6.The ‘minutes’ of these steps become your WSP

TRAINING PROVIDERS Availability in your region Have they followed the accreditation process Coaching and assessment option Are there registered constituent assessors

HOW DO I JOIN THE SERVICES SETA? Levy paying company to the Services SETA. Your company must belong to an association that is not a training provider. (Schedule 1). This association must show the following, Have a constitution Or a founders document Have a regional presence Have a constituency of at least 10 Services SETA levy paying members.

THANK YOU QUESTIONS?

Tel: /9647