EnterpriseAlert ® Reliable, Auditable Notifications, and Mobile Response for Rapid Incident Management Best in-class Performance ISV Partner Alliance Value

Service Centric Approach ISV Partner Alliance Value DERDACK 2 Product Description Primary Capability: Reliable notifications via voice, text, IM, , mobile push with tracking and escalations Additional Capability: Smartphone apps for remote IT management and remote access to System Center Product Description: Enterprise Alert® is an enterprise notification and rapid response software. Enterprise Alert® represents a complete framework for reliable notifications and for mobilizing the “actionable” parts of System Center System Center Integration: SCOM: Closed-loop notifications with tracking / mobile alert management on Smartphones (WP7, iPhone, Blackberry, Android) SCSM: Reliable mobile notifications to users and analysts/ mobile management app / remote incident creation (smartphone app, voice call, etc) SCO: Remote runbook execution via smartphone app Website: Global Sales Contact: Doreen Jacobi +1 (202) Cost Licensing: Per Server plus User CALs. Prices scale based on features, enterprise deployment requirements and users. Server licenses start at US$ 8,500. Support: Next Steps Support TypeYesNoCostAvailability Self-Help (Web, Forums) XFree24x7 Assisted: Web/Mail XContract9x5 or 24x7 Assisted: Phone XContract9x5 or 24x7 Assisted: On-site XUS$ 1350/dOn request

 Features Features  Requirements Requirements  Product Videos Product Videos  Integration SC2012 Integration SC2012  Smartphone Apps Smartphone Apps Service Centric Approach ISV Partner Alliance Value DERDACK - Architecture 3 Resources EnterpriseAlert® – Reliable Notification & Response NOC & Service Staff IT Management IT Users Notification Workflows Acknowledgements Remote Responses Remote Actions Remote Runbooks Execution Reliable Notifications Enterprise Alert® Framework Remote Actions Response and Actions

Service Centric Approach ISV Partner Alliance Value DERDACK - Deployment  Expert Blog Expert Blog  Technical Blog Technical Blog  Website Website 4 Resources

Service Centric Approach ISV Partner Alliance Value DERDACK - Case Studies StorTech extends Microsoft System Center with advanced alarm management and real-time alert notifications StorTech relies on Microsoft System Center Operations Manager and other products to monitor the status of its client’s software and hardware and over 1200 computer systems Solution: StorTech has put Enterprise Alert at the heart of its technical infrastructure and it now acts as a universal alerting and notification solution. Benefit: 100% success rate of responding within the SLA for our managed services clients For More Information: Automated alert notifications enable managed service provider to ensure pro-active IT management on a 24x7 basis Imtech ICT provides managed IT services for a range of clients such as corporates, local government and the public sector. Managing the IT infrastructure and efficiently responding to events such as a potential server failure are central to its ability to meet Service Level Agreement (SLA) commitments. Solution: Enterprise Alert is used to support 24x7 operations of the NOC and automatically manages the distribution of critical alerts on a 24x7 hours schedule throughout the year. Benefit: Mobilization NOC operations outside of regular business hours For More Information: Case Study #1 – StorTech, South AfricaCase Study #2 – Imtech, Netherlands “When it comes to alerting and notification for data centers, Enterprise Alert is in a league of its own. I consider it to be a ‘must have’ product and I can’t see how data centers can manage without it.” Jean Muller, Managed Services: Principal Consultant, StorTech 5 “We believe that Derdack’s Enterprise Alert is the ultimate solution for managed service providers to efficiently organize a rapid response to critical IT alerts on a 24x7 basis.” Berr y van Hummel, Senior Engineer Telecom, Imtech ICT

Partner Alliance – Depth ISV DERDACK Value Proposition for System Integrators 6 Incentives Sales Incentives: Channel program (Derdack Partner Program) including different partner levels. / Discount on licenses increases with partner level (Registered -> Silver -> Gold) / online partner portal incl. all sales material and lead protection tools / free demo license (NFR) / Quarterly certification trainings / Joint support model (SI does Tier 1, ISV does Tier 2&3) / Derdack Partner 101 (how to engage and grow) Deployment Incentives Certified SIs can profit from 100% deployment services revenues / Quarterly certification trainings and annual in- depth training on deployment and trouble shooting / online partner portal with access to deployment material and guidelines / Best practice sharing Opportunity sizing: -Average deal size including the ISV solution $ 20,000 – 40,000 -Average services revenue from deploying $ 6,000 – 8,000 + annual support fees Resources: Sales Access to Derdack Sales experts for joint meetings and presentations (incl. technical demos) / Sales training / Target account mapping and joint approach / Key account building and joint strategic approach / annual customer and partner conference (Derdack Inspire) / joint events and online webinars Deployment Free 2 nd and 3 rd tier support prior, during and after deployment / Joint deployments at daily rates incl. back-up remote or on-site by Derdack’s own service team / SOW creation assistance Support Free 2 nd and 3 rd tier support for certified partners (partners with a valid Enterprise Alert certificate ) / TechBlogs and KB / Case and SLA matching Coverage by Country – Support and Sales personnel Support: Germany and covering other locations remotely or on- site at a fee Sales: Germany; Austria; Switzerland; UK; Belgium; Netherlands; Luxembourg; USA – Derdack covers nearly all other regions on request or through remote back-up