IMPACT SOURCING: RAISING THE PROFILE/RAISING THE BAR NISH ACHARYA WORLD BPO FORUM JUNE 3, 2014

THE BUSINESS CASE FOR IMPACT SOURCING: SESSION OVERVIEW A DEFINITION & METRICS FOR IMPACT SOURCING IMPACT SOURCING AND THE GLOBAL TECHNOLOGY COMPANY THE STARTUP / SUBCONTRACTOR SPANNING THE GLOBE FOR A VARIETY OF IMPACT SOURCERS

ENTREPRENEURS' WELCOME: OPPORTUNITIES FOR SCALE STRONG ECOSYSTEM FOR SUCCESS STRONG AVAILABILITY OF CAPITAL – GOVERNMENT, PHILANTHROPIC & CORPORATE LARGE POOL OF MANAGEMENT TALENT – EXISTING IT INDUSTRY’S WORLDWIDE MULTIPLE INDUSTRY VERTICALS COULD UTILIZE RURAL BPO PARTNERS WORLD BPO FORUM 2013: ENERGY, EDUCATION, PUBLIC SECTOR STILL SIGNIFICANT OPPORTUNITIES IN LOCAL LANGUAGE AND NON-VERBAL TASKS MULTIPLE CITIES STILL UNTOUCHED BY IT INDUSTRY 400 CITIES GLOBALLY WITH OVER 1 MILLION POPULATION EXPECTED GLOBAL INVESTMENT IN INFRASTRUCTURE – AIRPORTS, BROADBAND, INTERNET.ORG ECOSYSTEM FOR SOCIAL IMPACT INVESTORS LEGAL AND ACCOUNTING INFRASTRUCTURE FOR SOCIALLY CONSCIOUS COMPANIES GROWTH OF IMPACT INVESTING AND PATIENT CAPITAL WORLDWIDE

CHALLENGES TO SCALING IMPACT SOURCING BUSINESS CHALLENGES TRAINING MODEL WORKS AT 100% PLACEMENT – NO ABILITY TO INDIVIDUALLY PLACE COMPANIES MUST STILL SPEND ON RETRAINING ALL NEW HIRES – A 6-18 MONTH PROGRAM NOT ENOUGH RESEARCH ABOUT THE SIZE OF THE BUSINESS VERTICALS THAT IMPACT SOURCING CAN SUPPORT POLICY CHALLENGES MOST IMPACT SOURCING JOBS ARE FOR COLLEGE GRADUATES PUBLIC EDUCATION REMAINS POOR AND FALLING BEHIND INFRASTRUCTURE INVESTMENT NOT KEEPING UP CULTURAL CHALLENGES BRINGING WESTERN OFFICE ENVIRONMENTS TO RURAL PARTS OF EMERGING MARKETS WORKPLACE DIVERSITY: GENDER, ETHNICITY, RELIGION

IMPACT SOURCING: THE NEXT FIVE YEARS POSITION IMPACT SOURCING AS A JOB-CREATION STRATEGY GREATER RESEARCH BY COMPANIES ABOUT THE VERTICALS THAT IMPACT SOURCER’S CAN SERVE GREATER INTEGRATION WITH PUBLIC POLICY TO SPUR INVESTMENT IN EDUCATION & INFRASTRUCTURE UTILIZE BIG TRENDS AND OPPORTUNITIES GLOBAL PHILANTHROPY INITIATIVES LIKE INDIA’S CORPORATE SOCIAL RESPONSIBILITY INITIATIVE UNITED NATION’S POST-2015 DEVELOPMENT AGENDA (POST-MDG) UTILIZE CURRENT GLOBAL BUSINESS CLIMATE USE CURRENT DOWN-TURN TO BUILD CAPACITY OF FINISHING SCHOOLS RECRUIT IT MANAGEMENT FOR IMPACT SOURCING OPPORTUNITIES GREATER SUCCESS BY EXISTING PLAYERS MOVE IMPACT SOURCING FROM PHILANTHROPY TO MAINSTREAM SHOW SIGNIFICANT JOB-CREATION IN TOUGH ENVIRONMENTS

MODERATOR: NISH ACHARYA SPEAKERS: KARTIK KILACHAND, BOARD MEMBER, HEAD HELD HIGH PUMELA SALELA, BOARD MEMBER, GLOBAL SOURCING COUNCIL DAN LANG, SENIOR VICE PRESIDENT, WORLDWIDE CUSTOMER RELATIONS, SUTHERLAND GLOBAL SERVICES SARAH TROUP, ASSOCIATE DIRECTOR, PORTFOLIO MANAGEMENT & ORGANIZATIONAL PERFORMANCE, THE ROCKEFELLER FOUNDATION