Contractor Engagement Survey 1 Response Rate 20%

Q1: What is your type of pharmacy? Answered: 30 Skipped: 0 14 (46.57%) 10 (33.33%) 6 (20.00%)

Q2: What is your role in your pharmacy? (You may select more than one answer) Answered: 30 Skipped: 0 9 (30.00%) 20 (66.67%) 17 (56.67%) 13 (13.33%) 9 (30.00%)

Q3: How often do you access the website, cpny.co.uk? Answered: 30 Skipped: 0 1 (3.33%) 5 (16.67%) 10 (33.33%) 6 (20.00%) 8 (26.67%)

Q4: If and when you do, why do you access the website? (You may select more than one answer) Answered: 30 Skipped: 0 12 (40.00%) 19 (66.33)% 13 (43.33%) 5 (16.67%) Those who answered other please specify comments (5) “Will look at website in the future.” “Not accessed previously.” “Not been on it yet but will do in the future.” “Professional services on offer.” “Don’t think I have ever been on it.”

Q5: What improvements would you make to the website? Answered: 7 Skipped: 23 “Happy with the website as it is.” “Did not know it existed and what benefits there would be.” “It’s already greatly improved and just needs to keep this direction of travel.” “None.” “Listing all the enhanced and advanced services with the key paper work and points of contact would benefit.” “Easier to navigate and more up to date.” “More information about what's going on with pharmacy profession. what the RPS is doing what the PSNC is doing.”

Q6: How do you receive the CPNY newsletter? (You may select more than one answer) Answered: 30 Skipped: 0 23 (76.67%) 0 (0.00%)

Q7: Who reads the newsletter you receive? (You may select more than one answer) Answered: 30 Skipped: 0 9 (30.00%) 10 (33.33%) 1 (3.33%) - “Left out for staff to read.” 0 (0.00%) 4 (13.33%) 19 (63.33%) 24 (80.00%)

Q8: How often do you take action as a result of reading the newsletter? Answered: 30 Skipped: 0 23 (73.67%) 1 (3.33%) 3 (10.00%) Those who answered other please specify comments (3) “Several times a year.” “When needed.” “As appropriate depending on news.”

Q9: How do you rate the new CPNY newsletter? Answered: 30 Skipped: 0 10 (33.33%) 15 (50.00%) 5 (16.67%) 0 (0.00%) Comments “Clear, concise, useful updates.” “Contains info I need to know.” “It has given my staff the opportunity to attend various training courses.” “New revamp is more concise.” “Concise.” “I think it is excellent.” “Clear and informative.” “Find the ‘to do’ summary useful!” “I particularly like that ‘actions required’ are clearly listed at the end of each section.” 83.00%

Q10: What improvements would you make to the newsletter? Answered: 8 Skipped: 22 “NONE” x7 “More local information.”

Q11: As you may know, CPNY now uses Twitter as a medium of communication Are there any other forms of communication you would like us to use? (You may select more than one answer) Answered: 30 Skipped: 0 6 (20.00%) 10 (33.33%) 16 (53.33%) Those who answered other please specify comments (16) “ .” x2 “No others.” x10 “Don’t use any of above.” “Happy to continue with the newsletter, s and website.” “ communication works best for me as it can be saved for future reference and easily searched.” “LinkedIn.”

Q12: Do you read the update s we send to all contractors? Answered: 30 Skipped: 0 1 (3.33%) 29 (96.67%)

Q13: How often do you act upon these update s? Answered: 30 Skipped: 0 23 (76.67%) 4 (13.33%) 0 (0.00%) 3 (10.00%) 23 (76.67%) 0 (0.00%)

Q14: Would you say you are aware of the steps CPNY is currently taking? Answered: 30 Skipped: 0 23 (76.67%) 7 (23.33%) Comments “Up to date info.” “On LPC.” “Information in s.” “I read all the newsletters and keep up to date.” “Read newsletters but still feel confused about changes and new structure/contacts etc.” “Amongst the plethora of mail I receive, this rarely takes centre stage.” “Newsletter.” “From newsletters and communication.” “New to the area and not aware of what the focuses are.” “Yes…because I read the newsletter.”

Q15: What are your thoughts on the new direction CPNY is heading towards? (I.e. We re-branded, began to use different forms of communication and are now working towards the establishment of a legal entity). Answered: 30 Skipped: 0 “Communication good - but still don't feel I'm up to date with change of structure.” “Positive steps.” “Happy with current direction. With so much change happening around us. I think CPNY is doing a good job in keeping up to date and local pharmacy on the agenda.” “Moving in a positive direction. Much easier to keep up to date.” “Good.” “No thoughts.” x3 “Good for the future of community pharmacy.” “Positive, but I would like to see the reality in practice.” “Establishment of a legal entity is the right way forward.” “Feels like CPNY is now working actively for the contractor.” “It is good that CPNY has developed and can now communicate quickly and efficiently in a variety of mediums.” “It’s the way we needed to go.” “Good, it’s following the Leeds model run by Robbie Turner, which is very successful.” “Brilliant.” “Wait and see.” “Supportive of all.” “About time. West Yorkshire have been leagues ahead of us for some time.”

- Continued Q15: What are your thoughts on the new direction CPNY is heading towards? (I.e. We re-branded, began to use different forms of communication and are now working towards the establishment of a legal entity). - Continued Answered: 30 Skipped: 0 “I think it’s a good idea if it helps support the pharmacy profession and keep services in the area.” “Establishment of a legal identity is an excellent idea. (Don't like the new slogan though)!” “It can only be a positive step - increasing the representation of pharmacy locally.” “Excellent job being done, like new branding.” “If look to emulate the CPWY.” “Good.” “Sounds good.” “The proposals seem to be a good idea.” “Much more user friendly.” “Good.” “Looking good. Finally the LPC is getting their act together.”

Q16: Overall, how would you rate the effectiveness of communication from us you currently receive? Answered: 30 Skipped: 0 10 (33.33%) 15 (50.00%) 10 (16.67%) 0 (0.00%) Comments “We check our s daily, so this is an excellent point of contact for the valuable information we receive from you.” “ s are to the point and usually need us to do something afterwards.” “Newsletter is good and readable, only problem is these days there is so much information coming in in various forms its difficult to pick the 'wheat ' from the 'chaff' at times.” 83.00%

Q17: After taking this survey, do you now intend to engage more with CPNY? Answered: 30 Skipped: 0 19 (63.33%) 11 (36.67%) Comments “Already act on each newsletter/update.” “I would like to have better answers for next year.” “Establishment of a legal entity.” “No more than usual.” “Will take active interest in changes.” “Strange question. Engaging with the CPNY is necessary and if appropriate we will do so where it's required. Not sure I'll engage any more or any less.”

Q18: Any other comments? Answered: 2 Skipped: 28 “Repetitive reminders are good and ensure important jobs don't get missed, e.g. audits.” “Like the training events organised. E.g. Dementia and safe places training.”