Mindy Chiat and Reza Venegas | Dec U.S. Department of Education 2013 FSA Training Conference for Financial Aid Professionals StudentAid.gov & NSLDS New User Interface – New Resources for Borrowers Session 40

What Will We Cover? StudentAid.gov & NSLDS New User Interface Updated Repayment Estimator Tool Videos/Infographics for Borrowers 2

Focus on Borrowers About one out of five (19%) of the nation’s households owed student debt in 2010, more than double the share two decades earlier and a significant rise from the 15% that owed such debt in 2007, just prior to the onset of the Great Recession. -Pew Report,

Focus on Digital Engagement Consolidating and updating websites Offering mobile/tablet views Engaging through social media 4

Other Drivers Digital Government Strategy Executive Order Customer Feedback 5 “You have all kinds of information on hypothetical repayment situations, but I can't find info on the specifics of my loan -- how much I owe, where to direct payment, etc.” – Site Survey Response We want everything on our phones.” BORROWER, Focus Group “

StudentAid.gov Today Released July 2012 Informational content for students on FSA programs Mobile-optimized Consolidated 5 FSA websites Receiving close to 100,000 daily visitors, 20% via mobile 6

NSLDS.ed.gov Today Student Access Displays loan, grant, overpayment information Contact information for loan servicers Update address, enrollment, authorization TEACH Exit Counseling 7

StudentAid.gov & NSLDS Interface Display NSLDS Student Access Data within StudentAid.gov My Student Aid Summary Loan Detail Grant Detail Overpayment Detail Access to Other Sites Data Download Not Included in Release 1 (Must log onto NSLDS.ed.gov): Update address, enrollment, authorization Professional access TEACH Exit Counseling 8

Walk Through: Site Log In 9

Access to Other Sites 10

Homepage Alerts Data Download Loan Summary Grant Summary Overpayment Summary 11

Homepage Graph View 12

Detail Page Loan Detail Grant Detail Overpayment Detail 13

Things to Know Scheduled March 2014 release NSLDS.ed.gov will still be accessible Customer service through Federal Student Aid Information Center ( FEDAID) Communications planned 14

Expected Benefits 15 Improved Customer Experience Streamlined Internal Processes Improved Financial Literacy and Decision-Making Cost Savings: $1.5M to date

Repayment Estimator Today Available on StudentLoans.gov For current borrowers Uses NSLDS information Shows repayment plan options and amounts 16

Repayment Estimator Soon Available through StudentAid.gov For users with or without loans Spanish version Mobile-optimized Updated design 17

Repayment Estimator Walkthrough Enter: Loans Tax Filing Status Income See: Repayment Plans 18

Use Average Loan Balances IPEDS Data used to show average balances at different types of schools 19

Repayment Estimator Full View Scheduled December 2013 Release Communications planned 20

Videos for Borrowers How to Manage Your Student Loans 21

Videos Topics: Responsible Borrowing Repayment: What to Expect How to Manage Your Student Loans StudentAid.gov/resources (*All videos available with Spanish captioning) 22

Infographics Current Topics: Types of Federal Student Aid Eligibility Financial Aid Process Parent’s Information Coming Soon: Repayment Plan Overview Income-Driven Repayment Plans (*All available in Spanish) 23

Borrower Communications 24 Campaign target outcomes: Improve awareness of income-driven repayment plans Reduce borrower delinquency and default Repayment Promotion Campaign Targets specific groups of at-risk borrowers Distribution began in November and runs 6 weeks Reaching 3.5 million borrowers

What We’re Planning to do Next Adding additional NSLDS Student Access Functionality and 150% Loan Subsidy Limit Continuing to consolidate and update websites Creating more videos/infographics 25

What Would You Like Us to do Next? Suggestions for website development/digital engagement Suggestions for additional resources for borrowers 26

QUESTIONS? 27