CN1260 Client Operating System Kemtis Kunanuraksapong MSIS with Distinction MCT, MCITP, MCTS, MCDST, MCP, A+

Agenda Chapter 8: Troubleshooting Printer Problems Quiz Exercise

Shared Printers One of the basic network services is network printing where multiple users can share the same printer (shared printer) Two types of printers ▫A local printer ▫A network printer  Shared local printers through workstation  Printers that are connected directly to the network with built-in network cards or expandable jet-direct cards

Print Device and Printers Print device ▫The physical print device Logical printer (printer) ▫Provide a software interface to the print device Print driver ▫Acts as a translator for Windows and the programs running on Windows

Print Job When you print a document, Windows will convert the document into a printer language ▫Common languages are  Hewlett Packard’s Printer Control Language (PCL)  Adobe’s PostScript The print job is then sent to the local spooler or local print device ▫The print job is temporarily saved to the local hard drive’s spool file or print server’s spooler ▫Print job will be send to the printer, when it is available Enhanced Metafile (EMF) ▫The device-independent spool file format

Installing Printers To install printer ▫Add Printer Wizard ▫Add a printer button in the Printers and Devices ▫The right permission is required ▫See Figure 8-1 on Page 159 A specific port is required. (LPT1, TCP/IP, or etc.) ▫See Figure 8-2 on Page 159

Installing Local Printer If the printer is not recognized automatically, you have to install the driver ▫See Figure 8-3 on Page 160 You also can share the printer locally ▫See Figure 8-4 on Page 160

Finding a Network Printer You can add by ▫Find it in the directory ▫Specify the name ▫Specify the IP address ▫See Figure 8-5 on Page 161

Adding Print Driver When printer are shared, additional driver may required for different OS ▫See Figure 8-6 on Page 162

Printer Properties With most printers, you have a wide range of options Right-clicking the printer in the Devices and Printers folder -> Printer Properties and Printer Preferences ▫See Figure 8-7 on Page 163

Printer Permissions Printer permissions ▫Print  Allows users to send documents to the printer ▫Manage Printers  Allows users to modify printer settings and configuration, including the ACL itself ▫Manage Documents  Provides the ability to cancel, pause, resume, or restart a print job By default, Everyone group is assigned If you need to restrict who can print to the printer ▫Remove the Everyone group ▫Add another group or user ▫Assign the Allow Print permission to the user or group

Managing Print Jobs Print spooler ▫An executable file that manages the printing process  Retrieving the location of the correct print driver  Loading the driver  Creating the individual print jobs  Scheduling the print jobs for printing

Managing the Print Queue Spool folder ▫C:\Windows\\System32\Spool\Printers ▫See Figure 8-10 on Page 166 If you have a print server ▫Make sure the drive housing the spool folder has sufficient free disk space

Printer Priorities You can use multiple logical printers that point to a single physical printer You can then schedule some of these logical printers to only print at night In addition, you can assign priorities to your printers See Figure 8-11 on Page 167

Internet Printing Protocol (IPP) Provides a standard network protocol for remote printing as well as for managing print jobs, media size, resolution, and so forth over a TCP/IP network It uses the standard TCP port 80 and 443

Troubleshooting Network Printing Determine the scope of the problem Check to make sure there are no firewalls block rules ▫SMB uses port 139 and 445 ▫IPP uses port 80 and port 443

Printing Auditing Enable object auditing You need to specify which printer events you want to audit To look at spooler and printer activity ▫Logs shown in the Event Viewer that pertain to the printer and spooler activity ▫By default, the System logs will show printer creation, deletion, and modification

Assignment Submit these before class over on Thursday ▫Fill in the blank ▫Multiple Choice ▫True / False Submit these before class start on Monday ▫Lab 8 ▫Case Scenario 8-1