Special Issues in Training and Employee Development Chapter 10

Training Issues Resulting from the External Environment Legal Issues Employee Injury During a Training Activity Managers should ensure that: Employees are warned of potential dangers from incorrectly using equipment Safety equipment is used Employees or Others Injured Outside a Training Session

Training Issues Resulting from the External Environment Legal Issues Breach of Confidentiality or Defamation Reproducing and Using Copyrighted Material in Training Classes without Permission Excluding Women, Minorities, and Older Employees from Training Programs. ADEA EEOC Coca-Cola recently settled out of court a discrimination suit in which African American employees were excluded from programs needed to receive promotions.

Negligence in Training Even if a training consultant is used company is still liable for injuries to third parties.

Risk Management Document…keep all notes to show that training is based in business needs. Releases… To release scores Tell trainees how scores will be used

Training Issues Resulting from the External Environment Legal Issues Not Ensuring Equal Treatment of All Employees While in Training Requiring Employees to Attend Programs That Might Be Offensive Revealing Discriminatory Information During a Training Session Not Accommodating Trainees with Disabilities Reasonable accommodation – refers to making training facilities readily accessible to and usable by individuals with disabilities.

Cross-Cultural Preparation What are the training needs? Expatriate – works in a country other than his country of origin. Host-country nationals – are employees with citizenship in the country where the company is located. Cross-cultural preparation – involves educating employees (expatriates) and their families who are to be sent to a foreign country.

Implications for Expatriates and Their Families: Cross-Cultural Training To be successful in overseas assignments, expatriates need to be: Competent in their area of expertise Able to communicate verbally and nonverbally in the host country Flexible, tolerant of ambiguity, and sensitive to cultural differences Motivated to succeed, able to enjoy the challenge of working in other countries, and willing to learn about the host country’s culture, language, and customs Supported by their families

Three Phases of Assignments Predeparture Phase On-Site Phase Repatriation Phase

Managing Work Force Diversity The goals of diversity training are Eliminate stereotypes, Allow employees to contribute to organizational goals regardless of their race, age, physical condition, sexual orientation, gender, family status, religious orientation or cultural background

Managing Diversity Managing Diversity Through Adherence to Legislation Managing Diversity Through Diversity Training Programs Diversity Training Attitude Awareness and Change Programs Behavior-Based Programs Cultural Immersion

School-to-Work Transition Metro techs School-to-Work transition programs – combine classroom experiences with work experiences to prepare high school graduates for employment. School-to-Work Opportunities Act

TJ Maxx. Marriott Welfare to Work Programs Pathway Training TJ Maxx..Marriott Welfare to Work Programs Pathway Training Life skills Childcare Budgeting

Joint Union-Management Programs

Developing Managers with Dysfunctional Behaviors

Training and Pay Systems Skill-based or knowledge-based pay systems Cross-training involves training employees to learn the skills of one or several jobs.