Conflict and Communication A Guide to Conflict Resolution.

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Presentation transcript:

Conflict and Communication A Guide to Conflict Resolution

 A condition between two people who depend on one another where one or both feel angry and find fault with the other and use behaviors that cause a business problem

 To hold someone accountable, face to face  Conflict resolution is more about relationship building than problem solving

 Your Views  Basic Techniques and Tools  When Confrontation Derails  Conflict Resolution

Where do I Start?

AEIOU

What to do When the Conversation Derails

 That was EASY

Conflict Styles