1. Personality Types Behavior Types Communication Styles

2. Passive When someone holds back their ideas, feelings, and decisions
People with passive behavior typically lack self-confidence, make excuses, and avoid sharing feelings and/or making decisions

3. Aggressive
When someone uses words or actions that are disrespectful towards others
People with aggressive behavior might interrupt others or dominate a conversation
They might call others names and/or make sarcastic remarks
They typically threaten others because they lack self-confidence

4. Assertive
When someone honestly and respectfully expresses their ideas, feelings, and decisions without worrying about what others think
People with assertive behavior are self-confident and show others that they are in control of themselves

5. Decision Making Styles

6. When a person fails to make choices
Inactive
When a person fails to make choices
HABITS…
Postpone something until a future time
PROCRASTINATE
Take little control of the direction of their lives
Have difficulty gaining self-confidence

7. When a person allows others to make his/her decisions
Reactive
When a person allows others to make his/her decisions
HABITS…
Easily influenced by what others think
They give control of the direction of their lives to others
They lack self-confidence and have a great need to be liked by others

8. Proactive
When a person makes a decision using the “Responsible Decision-Making Model”
HABITS…
Not easily influenced by peers
Has control over his/her own life
They have principles which help guide their decisions

9. Responsible Decision-Making Model
Describe the situation that requires a decision
List the possible decisions you can make
Share the list with a trusted adult
Evaluate the consequences of each possible decision
Is it healthy?
Is it safe?
Does it show respect for self and others?
Does it follow guidelines of parents and authority?
Does it demonstrate good character?
Choose the decision that is most responsible and appropriate
Act on your decision and evaluate the results

10. Conflict Response Styles and Conflict-Resolution Skills

11. Avoidance
When someone chooses to avoid, or back away from disagreements
Even if they disagree with a person they are unwilling to challenge him/her
This is an example of passive behavior

12. Confrontation
When a person attempts to settle a disagreement in a hostile, disrespectful manner
They want to win or be right
They view a conflict as “win-lose”
They believe that their side is the only one worth considering
This is an example of aggressive behavior

13. Resolution
When a person uses “conflict-resolution” skills to resolve a problem
They remain rational and in control
They listen to the other person’s side
They see the potential for a “win-win” solution or compromise
This is an example of assertive behavior

14. How to Use Conflict-Resolution Skills
Remain Calm
Set a Positive Tone (avoid placing blame, put-downs, and threats)
Define and then Describe the Conflict
Take Responsibility for Personal Actions
Listen to the Needs and Feelings of Others
List and Evaluate Possible Solutions
Agree on a Solution