Department of Consumer and Employment Protection Resources Safety 1 Please read this before using presentation This presentation is based on content presented at the 2008 Mines Safety Roadshow held in October 2008 It is made available for non-commercial use (e.g. toolbox meetings) subject to the condition that the PowerPoint file is not altered without permission from Resources Safety Supporting resources, such as brochures and posters, are available from Resources Safety For resources, information or clarification, please contact: or visit

Toolbox presentation: Safety culture – importance of incident reporting

Department of Consumer and Employment Protection Resources Safety 3 Safety culture change DependentIndependentInter-dependent Injury rate Safety is the responsibility of management Little employee involvement I can prevent my own injury Increased employee involvement I can prevent my colleague from being injured 100% employee involvement

Department of Consumer and Employment Protection Resources Safety Regulatory requirements An incident must be reported: if it causes an injury that prevents the person from returning the following day to the duties they were doing at the time of the accident regardless of whether the person is rostered to work the following day or not if the person has lost time from work, been assigned to alternate or light duties, or been put on restricted hours Reporting requirement applies to: employees self-employed persons contractors and their employees 4

Department of Consumer and Employment Protection Resources Safety Human error James Reason’s theory of managing human error Two approaches to the problem of human fallibility: the person the system 5

Department of Consumer and Employment Protection Resources Safety HERO fundamentals Human Error Reduction Operation (HERO) 5 Fundamentals Zero tolerance for reckless behaviour Blame-free reporting for other unsafe acts (honest errors) Importance of a safety information system for identifying recurrent error traps Mental skills that enable detection and recovery of errors Collective mindfulness of operational dangers 6

Department of Consumer and Employment Protection Resources Safety Reason’s Swiss cheese model James Reason’s ‘Swiss cheese model’

Department of Consumer and Employment Protection Resources Safety Discussion topics What are the consequences if incident reporting is: Not done? Not done well? Not followed up? Not recorded (regardless of regulatory requirements)? Follow-up is not communicated to workforce? 8

Department of Consumer and Employment Protection Resources Safety Inter-dependent safety culture Compliance Concentration Communication Co-operation 9

Department of Consumer and Employment Protection Resources Safety Compliance What does it mean? Follow rules and procedures but Sometimes you need to challenge rules and procedures, and suggest improvements or ways to simplify them etc. 10

Department of Consumer and Employment Protection Resources Safety.... at the front of your mind, not the back HERENOT HERE Concentration All the time? Is that possible? It’s about keeping safety …… 11

Department of Consumer and Employment Protection Resources Safety Was the forklift driver concentrating? 12

Department of Consumer and Employment Protection Resources Safety Communication What does it mean? When do we need to communicate? Before we start a task When we see someone at risk When we’re not sure When what we’re going to do could affect others 13

Department of Consumer and Employment Protection Resources Safety Why doesn’t someone say something? 14

Department of Consumer and Employment Protection Resources Safety Co-operation What does it mean? How do we do it? Do what we said we’d do Don’t deviate from the plan Work together - teamwork Help others 15

Department of Consumer and Employment Protection Resources Safety Meerkat survival depends on teamwork! Co-operation 16